Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
The final blow on iphone.
on February 19, 2023
Posted by: Kaptain
[This review was collected as part of a promotion.] I'm not one for reviews. Well, not serious reviews... however, this is different. I've had an iPhone since 2008. I've had a Mac since '06 and countless ipods since then as well. Sticking to the apple family of devices seemed all too convenient. I immersed myself in their history, I saved all the stickers and slapped them on everything of mine and I went as far as putting the ring tones on my phones before I had an iPhone. Obsession is sometimes a hard pill to swallow. But I'll digress here and fast forward to 2023. I went out on a limb to get the s23 ultra and I prayed that I would like it. I only ever had one phone, with one OS and it synced all my "stuff" with my mac and the cloud and it could not have been simpler... But I didn't need any prayers because this phone is phenomenal! The design. The operating system. The camera. My goodness, the camera! The haptics and vibrations. The display. The keyboard. And just everything else that you guys managed to cram all into this thing... my hat goes off to you. You've converted an almost day one iPhone user.
Written by a customer while visiting Samsung US
Customer Rating
2
Extra regret, product is Meh...
on May 1, 2023
Posted by: Toomuchregret
[This review was collected as part of a promotion.] For a supposed 5g network, the phone doesn't like to go off of 480p video quality, even after manually changing streaming service quality.
I use Audible every single day, and every single day I have to delete my cache, delete all information and sign back into the app, reload all my information and then download every single book I want to listen to. Every. Dang. Day.
The pen, doesn't like to connect, however this really isn't much of an issue for me as I rarely use it.
Playing mobile games, is a chore. Even ones rated for bad connection, even though I have full 5G service. I constantly have to clear the phones cache and clean up the OS, just to play under a 60ms frame rate...
I should've stayed with my S20. At least that one worked as desired.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 2, 2023
Hi there, we appreciate your feedback on your Samsung Galaxy S23 Ultra. Without knowing what features you have adjusted in terms of streaming service quality, we recommend manually adjusting the refresh rate of your device to best suit your gaming and streaming needs. We have provided a link to a guide that will show you the steps necessary to adjust the refresh rate and succintly explain why it is important and how it affects your experience with the device. We have also provided a link to the Samsung Support Team, if these steps do not resolve the difficulty you mentioned. We appreciate you being a Samsung customer. -Elizabeth
Refresh Rate Adjustments
https://www.samsung.com/us/support/answer/ANS00086005/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Refresh Rate Adjustments
https://www.samsung.com/us/support/answer/ANS00086005/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Just heavy but satisfactory
on June 1, 2023
Posted by: 13serotonin13
[This review was collected as part of a promotion.] The processor speed is very good, the design and camera are also very satisfactory, but I think the phone is too heavy.
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy so far
on February 18, 2023
Posted by: JZHANG
[This review was collected as part of a promotion.] The curve screen edge is much smoother than the S21U. So it's very comfortable to hold the phone.
Written by a customer while visiting Samsung US
Customer Rating
5
The S23 ultra is a beast
on March 1, 2023
Posted by: reedssloan
[This review was collected as part of a promotion.] The S23 ultra is incredibly fast, and has the best camera. You also get all the benefits of having a flagship Galaxy device like the S pen which is as good as ever might I add.
This phone takes some of the most beautiful photos and videos you can capture on a phone. Even beating the iPhone 14 Pro Max most of the time.
In terms of speed the S23 Ultra is the fastest android phone I've ever used. I can quickly breeze through menus without worrying about loading times.
The only downside is that right now Samsung does not support the multiple users feature like most Android devices do in One UI 5.1 as well as lacking options for some of the more advanced features like the realme GT 2 pro such as using three fingers to take a screenshot or custom gestures on the lock screen to activate the flashlight, camera or the dialing pad. I would like to see the Samsung team adding more advanced features as optional things for power users to enjoy.
Overall this is a great phone and I would recommend it to anyone especially iPhone users!
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful Investment from the S10 to S23 Ultra
on February 23, 2023
Posted by: Daotian99
[This review was collected as part of a promotion.] For years, I have saved my money to get a great phone! I'm so happy with my S23 Ultra. I was debating between the S22 and this phone, but after seeing that Samsung improved the battery life with the S23 line, I was very impressed! Since I have purchased this phone, I don't have to worry about charging this phone as much , which is awesome! Thank you Samsung 🥰🥰🥰🥰!
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung s23 ultra
on March 15, 2023
Posted by: Puddy155
[This review was collected as part of a promotion.] My galaxy s23 ultra has a great camera. Photography has been a passion of mine for 20 years and the ultra is a great camera. The zoom is outstanding. The astro photography is also very good. The problem I have with my ultra is it loses wifi connection. I leave the 4G connection on all day because of the wifi issues. Very frustrating because I use the phone for work. It will lose connection a few times an hour. Totally unacceptable for a device that costs this much. I have thought of returning it but I haven't made up my mind yet. I would give it 5 stars if it didn't have wifi issues. I can't recommend this product.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, March 22, 2023
Hello Puddy155, we appreciate your feedback on your Samsung Galaxy S23 Ultra. We are thrilled to hear you love the camera on your new device. We would be more than happy to help you troubleshoot the wifi connection of your device. We have provided a link below to the Samsung Support Team who can walk you through the troubleshooting steps and other options that may be available to you. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Overall great phone
on February 26, 2023
Posted by: SJC1987
[This review was collected as part of a promotion.] I really love the phone but don't care for how high the finger print sensor is and liked when the volume keys were on the left side, separate from the power key. Oh and also very disappointed with no headphone jack especially because I have older home stereo systems that do use a aux jack for music and aren't capable of Bluetooth without a external adapter. Other than that I love the phone and just minor complaints.
Written by a customer while visiting Samsung US