Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Great features and runs fast and has great screen
on December 12, 2023
Posted by: F250thunder
[This review was collected as part of a promotion.] Best phone I've ever owned. Runs fast, durable and maintenance free.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I've Ever Had
on December 12, 2023
Posted by: JayJay79
[This review was collected as part of a promotion.] I use my phone every single day for many hours a day for lots of stuff. I do gaming. Streaming to YouTube and twitch. I play games a surf the web on my down time. I also love to take pictures of nature.
The best things I love about this phone is the camera most of all. It take great awesome high resolution photos with a great zoom. Never had better. It's camera is better then any other company's flag ship phone. (lol apple) The second best thing to me is how powerful the phone is with great battery life.
The only thing I wish they would make better and standard on all there phones is a minimum of 16Gb of ram. I'm a PC builder as well. If you want the bare minimum for a good experience on PC is 16Gb of dual channel ram at a minimum
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not satisfied
on December 12, 2023
Posted by: Cheddar
[This review was collected as part of a promotion.] I use my device for eveything personal, work, streaming. The only thing I don't use it for is games. I have been unhappy with this device since purchased. The screens freeze periodically and its difficult to shut the phone down. It's often slow. Pictures are blurry.
Value
2
Response from Samsung USBy Social Commerce, December 13, 2023
Salutations Cheddar,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have you updated the software on your Galaxy S23 Ultra recently? If not, that's okay. I have provided a link below that contains your update. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. To turn the device off, press and hold the Side and Volume down keys at the same time, and tap Power off. Confirm when prompted. For your convenience, I have also included a link to your device manual so that you can easily refer back to its contents if you would like to adjust you refresh rate. If your photos and videos are blurry or poorly exposed follow our tips to get the best photos. If you are still having issues, we will make sure that your phone or tablet is in good working order. We'll also check to confirm that there are no apps that are interfering with the camera. Check out the article titled, "Galaxy phone or tablet photos and videos are blurry or dark" for some quick troubleshooting steps that you can take when you have some free time to help you resolve what you may be experiencing with your camera functionality, linked below. Feel free to contact Samsung Support afterwards if you have any questions or if you would like any further assistance. We are always here to help you in any way that we can! Happy Holidays and thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have you updated the software on your Galaxy S23 Ultra recently? If not, that's okay. I have provided a link below that contains your update. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. To turn the device off, press and hold the Side and Volume down keys at the same time, and tap Power off. Confirm when prompted. For your convenience, I have also included a link to your device manual so that you can easily refer back to its contents if you would like to adjust you refresh rate. If your photos and videos are blurry or poorly exposed follow our tips to get the best photos. If you are still having issues, we will make sure that your phone or tablet is in good working order. We'll also check to confirm that there are no apps that are interfering with the camera. Check out the article titled, "Galaxy phone or tablet photos and videos are blurry or dark" for some quick troubleshooting steps that you can take when you have some free time to help you resolve what you may be experiencing with your camera functionality, linked below. Feel free to contact Samsung Support afterwards if you have any questions or if you would like any further assistance. We are always here to help you in any way that we can! Happy Holidays and thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on December 12, 2023
Posted by: Djlethal8869
[This review was collected as part of a promotion.] This phone is amazing. It seamlessly handles every task I throw at it. able to play games and talk on phone at same time. No issues whatsoever and by far best phone I have ever owned
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Plethora of options
on December 12, 2023
Posted by: Keitht06
[This review was collected as part of a promotion.] Just like my S22 had, my newer S23 is filled with options. The camera though is unmatched. I have seen competitors options and none of them can do what this phone does.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on December 12, 2023
Posted by: S23Rocks
[This review was collected as part of a promotion.] Using this is familiar since I've owned a Samsung since the S3. They just get better every time I get one. I upgraded from the S21 Ultra to the S23 Ultra after a lot of hemming and hawing over the why and is it worth it questions I had.
Yes it was worth it because I traded up so the hit on the pocket wasn't as bad.
Yes it was worth it because I traded up so the hit on the pocket wasn't as bad.
So far the phone is flawless for everything I do. The camera is phenomenal. The pen is incorporated into the phone now for easy access. There has been no lag to speak of. I've even dropped a couple times and the S-View Wallet Case has protected it from any damage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Camera...AWESOME EVERYTHING!!!
on December 12, 2023
Posted by: Trappy
[This review was collected as part of a promotion.] I work for a cell phone carrier, and I use my S-Pen a lot to take detailed screenshots. The multi-tasking is unparalleled with absolutely no issue switching from one app to another...even leaving some apps in the background for days at a time. I also use it for gaming, streaming movies and TV shows with no lag or stuttering of any kind. Lastly, the camera is always there for the perfect picture every time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's truly awesome
on December 12, 2023
Posted by: WillS84
[This review was collected as part of a promotion.] This device is so versatile. I use it for just about everything. I work in IT so it allows me to complete just about any task I come across. So far I haven't come across a situation where I couldn't complete what I set out to do. At home it's great for streaming and gaming too so having the large screen definitely makes an awesome experience.
Value
5
Written by a customer while visiting Samsung US