Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
The king is always a King, Awesome performance.
on November 13, 2023
Posted by: SamsungAddicts
[This review was collected as part of a promotion.] Samsung S series is Beast of all phones in market. Don't ever try to match and compare any phone with Samsung. The best performance and user friendly phone in the market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's great but my ear speaker had gone out
on November 13, 2023
Posted by: AlexanderTheGreat
[This review was collected as part of a promotion.] Love the phone and the amazing camera but about 6 months after owning the phone the ear speaker has gone out. Currently I have been using speaker phone and/or ear buds to take phone calls.
Value
3
Response from Samsung USBy Social Commerce, November 22, 2023
Hi there AlexanderTheGreat,
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen from your bag, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. When you have a free moment, please check out the article that I have linked below for you titled, "Speaker not working on Samsung phone" to conduct some troubleshooting steps to help resolve what you may be experiencing with your device. Feel free to contact Samsung Support afterwards if you have any questions or if you would like any additional assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen from your bag, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. When you have a free moment, please check out the article that I have linked below for you titled, "Speaker not working on Samsung phone" to conduct some troubleshooting steps to help resolve what you may be experiencing with your device. Feel free to contact Samsung Support afterwards if you have any questions or if you would like any additional assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Written by a customer while visiting Samsung US
Customer Rating
5
A great upgrade from my Note 20 Ultra!!
on November 13, 2023
Posted by: Note20UltraUpgraded
[This review was collected as part of a promotion.] This phone has met every function I need. From document use for work, signing off on paperwork with my stylus. Camera is amazing great pictures. Great new features for the camera application all around. Games play great on my phone as well. Music is great and works perfectly with my Samsung Buds 2. All around great phone so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Dang Phone I Have Ever Owned
on November 13, 2023
Posted by: Cohutta14
[This review was collected as part of a promotion.] I use my phone for everyday uses, and video chatting with my daughter which is in the Philippines. The quality of this phone, pictures, videos are far more superior than any other phone I have had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Needs some adjusting
on November 13, 2023
Posted by: Aw1989
[This review was collected as part of a promotion.] This phone is simple enough to use and a good size. Unfortunately, the camera quality isn't as great as it was claimed to be. I feel like previous models had better cameras and zoom capabilities.
Value
3
Response from Samsung USBy Social Commerce, November 22, 2023
Aloha Aw1989,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23 Ultra is equipped with 5 cameras: a 12MP Selfie Camera, a 12MP Ultra-Wide Camera, a 200MP Wide-angle Camera, a 10MP Telephoto Camera with 10x Optical Zoom and a second 10MP telephoto camera for 3x optical zoom. Low light selfies are AI enhanced for crisp detail and accurate color. Depth mapping enables faster focusing for selfies and portraits at night are clearly defined thanks to AI-detected depth analysis. For your convenience I have included a link below that contains your device manual. Please configure your camera settings to your specifications so that you may experience all of the beauty that the S23 Ultra's camera has to offer. Of course, we're here to assist you as well. Do not hesitate to reach out to Samsung Support if you would like any further assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23 Ultra is equipped with 5 cameras: a 12MP Selfie Camera, a 12MP Ultra-Wide Camera, a 200MP Wide-angle Camera, a 10MP Telephoto Camera with 10x Optical Zoom and a second 10MP telephoto camera for 3x optical zoom. Low light selfies are AI enhanced for crisp detail and accurate color. Depth mapping enables faster focusing for selfies and portraits at night are clearly defined thanks to AI-detected depth analysis. For your convenience I have included a link below that contains your device manual. Please configure your camera settings to your specifications so that you may experience all of the beauty that the S23 Ultra's camera has to offer. Of course, we're here to assist you as well. Do not hesitate to reach out to Samsung Support if you would like any further assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
Great cameras
on November 13, 2023
Posted by: Theghost
[This review was collected as part of a promotion.] It's reliable and has many features in the camera that come in handy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Blown away by s23 ultra!
on November 13, 2023
Posted by: Jahmid1995
[This review was collected as part of a promotion.] Where can I begin. I was very hesitant to dive back into android and after doing extensive research online and reviews of the s23 ultra I was sold. From the performance, display, battery, even cameras I was very surprised by. Everything just works and there is lots of customization. All around samsung has stepped it up with the s23 series and I am looking forward to what is next for the s series line. I have found that for some odd reason the camera shutter speed still has its lag issues its not as bad as it used to be but there is still rook for improvement. Other than that the s23 ultra is a 9.6 out of 10. Compared to the iPhone 15 pro max I have the s23 ultra topping this and the s24 ultra hasn't even come out yet I think I will make the jump to that as well and hearing that it possibly will come with completely flat screen I think the s24 ultra will be my 2024 phone of the year if samsung keeps on a roll with what they have with the s23 series.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
love it , needs bluetooth device lock
on November 13, 2023
Posted by: Sammyterry
[This review was collected as part of a promotion.] I use my phone for work, photos, research, money management, communication, browsing, tv, music
One thing I would like to see is a Bluetooth device lock feature. I work outside and use headphones to communicate but Bluetooth will jump to my truck bluetooth and I'll loose the conversation until I manually switch back
Value
4
Written by a customer while visiting Samsung US