Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,884 Reviews)
Rating breakdown 16,884 reviews
5 Stars
14,893
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Great phone
on November 13, 2023
Posted by: Timmytai37
[This review was collected as part of a promotion.] On a daily basis my Samsung phone is like my office in my pocket. Not only does It capture amazing photos but I can do a lot of editing and Word Documents while on the go. It also functions as a great multimedia player whether it's music videos or streaming through YouTube
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awsome phone with amazing camera and gaming
on November 13, 2023
Posted by: Drifterdforlife
[This review was collected as part of a promotion.] I play phone games alot and this phone has taken everything I tossed at it plus its fast and highly customizable which I love I'll always choose galexy over iPhone anyday
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone
on November 13, 2023
Posted by: Hp2023
[This review was collected as part of a promotion.] Very fast phone, very fast for gaming, watch videos with very good graphics, I recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever! Hands Down.
on November 13, 2023
Posted by: Snake1008
[This review was collected as part of a promotion.] My S23 Ultra is litterally the best phone that money can buy. The phone is extremely fast. Even when running multiple apps in split screen at the same time. I have never had any processing issues with it, no matter how many applications are running, this thing does not slow down at all. I never need to close out of all my apps. The stylus has awesome features too that I can use to control various apps. It's great. I love it, and will stick with Samsung for life because of it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S23Ultra
on November 13, 2023
Posted by: StickWithSamsung
[This review was collected as part of a promotion.] My S23Ultra has 75% become my laptop/computer. I use it for everything. The only time I use my laptop is working on excel spreadsheets, PowerPoint, or long Word documents. I shop, bank, talk, video chat with my grandkids & great grandkids, post social media, watch my cable company stream, research, take pictures of small print crap so I can enlarge to read it - everything!
The camera is amazing! I still haven't learned ALL the features of the camera - due simply to a shortage of time - not sure to difficulty.
Bixby is so great! I tell it to take screenshots, when to wake me up, restart my phone, call someone. So convenient. My grandson has watched me tell Bixby to do some things & he says "my xxxxx won't do that". But - his dad (my son) & I have been loyal Samsung phone users since flip phones! I refuse to ever switch to another phone maker.
But then I have Samsung tvs, kitchen stove - LOVE Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simple and Customization
on November 13, 2023
Posted by: Shallaque
[This review was collected as part of a promotion.] Use it for streaming. Uses it heavily for productivity.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A bit disappointing
on November 13, 2023
Posted by: Angelgirl4498
[This review was collected as part of a promotion.] I have always been loyal to samsung for phones tablets and computers however this phone has been a true disappointment to me.
My previous samsung had wonderful service and truly never let me down bit the s23 ultra has been unreliable for making calls and the person on the receiving end to be able to hear my call as well as battery has never been holding the charge that way its been advertised. TRULY DISAPPOINTED in this product
The only plus is the camera is excellent for capturing special moments.
My previous samsung had wonderful service and truly never let me down bit the s23 ultra has been unreliable for making calls and the person on the receiving end to be able to hear my call as well as battery has never been holding the charge that way its been advertised. TRULY DISAPPOINTED in this product
The only plus is the camera is excellent for capturing special moments.
Value
3
Response from Samsung USBy Social Commerce, November 21, 2023
Hello there Angelgirl4498,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. When you have the availability in your schedule, please take a moment to review the article that I have linked below for you titled, "Galaxy phone is unable to make or receive calls" for some simple troubleshooting steps that you can take to help resolve what you have described to be experiencing with your device. Please do not hesitate to contact Samsung Support afterwards if you would like any additional assistance or if you have any questions for us. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. When you have the availability in your schedule, please take a moment to review the article that I have linked below for you titled, "Galaxy phone is unable to make or receive calls" for some simple troubleshooting steps that you can take to help resolve what you have described to be experiencing with your device. Please do not hesitate to contact Samsung Support afterwards if you would like any additional assistance or if you have any questions for us. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Written by a customer while visiting Samsung US
Customer Rating
5
Love it so far.
on November 13, 2023
Posted by: Xsyntryk
[This review was collected as part of a promotion.] Very happy with the phone overall right now. No complaints.
Value
5
Written by a customer while visiting Samsung US