Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,884 Reviews)
Rating breakdown 16,884 reviews
5 Stars
14,893
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
My house is samsung and I am a loyal customer
on November 13, 2023
Posted by: Realdealtp2000
[This review was collected as part of a promotion.] When you think technology with speed and ease of use with great processing you think Samsung. I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S23 Ultra
on November 13, 2023
Posted by: Ravividhya
[This review was collected as part of a promotion.] I use my phone all day for playing games , social media and calling. The best phone I have used so far. I love the camera. I always click pics and this phone got the best camera among all my friends. Much better than iPhone camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lags, battery runs HOT AND DOESNT LAST. GLITCHES
on November 13, 2023
Posted by: Nayamarie
[This review was collected as part of a promotion.] Not a fan of this model and I loved my S 22 ultra. THIS IS BY FAR THE WORST SERIES
Value
3
Response from Samsung USBy Social Commerce, November 20, 2023
Aloha Nayamarie,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you have not done so already, please make sure that the software on your Galaxy S23 Ultra has been updated with the most current version of software available, linked below. For your convenience, I have linked a few articles that you may find beneficial in resolving what you have described to be experiencing with your device. These articles are titled, "Keep your Galaxy device at its normal operating temperature," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." Check them out when you have some free time out of your hectic schedule. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you have not done so already, please make sure that the software on your Galaxy S23 Ultra has been updated with the most current version of software available, linked below. For your convenience, I have linked a few articles that you may find beneficial in resolving what you have described to be experiencing with your device. These articles are titled, "Keep your Galaxy device at its normal operating temperature," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." Check them out when you have some free time out of your hectic schedule. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
This is an amazing mobile
on November 13, 2023
Posted by: Venkat
[This review was collected as part of a promotion.] It fits to all kinds of people and produces atmost outcome. Thanks to the powerful processor and the display quality is really bright and excellent. Another gem is the camera which is very realistic and reduces the blurness even in the higher zooming options.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has good features
on November 13, 2023
Posted by: Getfixedboi
[This review was collected as part of a promotion.] I like this device for photos, watching you tube ans all the other things I do. My child enjoys the occasions he gets to play games on it. It's ability to connect to more than one Bluetooth device is also a major plus.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone.
on November 13, 2023
Posted by: Hopeandfaith
[This review was collected as part of a promotion.] Love the phone. It is everything we expected it to be.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone until...
on November 13, 2023
Posted by: Philthy
[This review was collected as part of a promotion.] Has been a great phone until the screen broke from a minor fall and now 2/3 of the screen is jacked up. Is a great phone other than that.
Value
3
Response from Samsung USBy Social Commerce, November 20, 2023
Salutations Philthy,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about the ultimate peace of mind! Our partners at UbreakIfix are also available to assist you with your repair needs, linked below. Please feel free to contact Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about the ultimate peace of mind! Our partners at UbreakIfix are also available to assist you with your repair needs, linked below. Please feel free to contact Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
10 out of 10
on November 13, 2023
Posted by: Optimos28
[This review was collected as part of a promotion.] Love this phone. The camera is by far the best out there. It zooms 100x and captures clear details. Speedy text messaging. I also use it to stream my game play online.
Value
5
Written by a customer while visiting Samsung US