Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,887 Reviews)
Rating breakdown 16,887 reviews
5 Stars
14,896
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
2
Phone has had major issues
on November 13, 2023
Posted by: Mrvenom
[This review was collected as part of a promotion.] Phone charge port broke cord will no longer stay in. Internal antenna broke couldn't make outgoing or receive incoming calls.
Value
2
Response from Samsung USBy Social Commerce, November 17, 2023
Hi Mrvenom,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen from your bag, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. When you have some free time out of your busy day, take a look at the article that I have linked below for you titled, "Samsung phone has poor signal and cannot use data or make calls" to conduct a few simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy S23 Ultra. Feel free to reach out to Samsung Support afterwards for further assistance and/or help with troubleshooting. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen from your bag, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. When you have some free time out of your busy day, take a look at the article that I have linked below for you titled, "Samsung phone has poor signal and cannot use data or make calls" to conduct a few simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy S23 Ultra. Feel free to reach out to Samsung Support afterwards for further assistance and/or help with troubleshooting. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Written by a customer while visiting Samsung US
Customer Rating
4
My overall experience while selling phones.
on November 13, 2023
Posted by: SavKJam
[This review was collected as part of a promotion.] Samsung sets apart from most competitors by their customization modes and settings. But what I love the most is their newer cameras and battery life is quite nice. The only complaint I can say I have is it does drop calls occasionally. Compared to my old Note20 Ultra. Overall, I will never go anywhere away from Samsung. I seriously cannot wait what new features they will have in the future.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The world is in my hands
on November 13, 2023
Posted by: DBENE24
[This review was collected as part of a promotion.] From steaming, gaming, working, texting and more. This phone made me break a 10+ year marriage with apple. I'm glad and it was easy to switch over.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It has a good camera
on November 13, 2023
Posted by: AstrDynamite
[This review was collected as part of a promotion.] I really like the zoom on the phone it zooms better than other phones so that's why I like it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
All In All I'm Happy With It
on November 13, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I really think the only complaint that I'd have is the battery life. Like the memory is awesome. The phone in general is great. I did think that the stylus did more but hey, it definitely does enough. I'm almost always using my phone so its probably my fault the battery almost stays dead. But I didn't receive a charger with my phone which I thought was really weird and almost every charger I plug into it says slow charging so I almost never get a full charge to begin with but I really think that's the only complaint that I have at the moment.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The most complete phone ever.
on November 13, 2023
Posted by: KillakastWoW
[This review was collected as part of a promotion.] Flawless video and generate frame rate. The quality of the graphics kills the competition. I love how it just feels like its just part of me. I don't need to put any additional work into making my Samsung work!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy with my S23 Ultra
on November 13, 2023
Posted by: Optimgr
[This review was collected as part of a promotion.] I am really loving the s23 ultra so far. I have used Samsung products for many years but was extremely disappointed with my fold because it had dead pixels at the crease. It happened about 13 months in so it wasn't covered under warranty. I wasn't sure if I wanted to go with Samsung again because of that but glad I did
I like bigger phones because my phone has become a computer replacement. I don't even have a desktop or a laptop I just use my phone for everything. This s23 ultra is a good size and I love the included pen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on November 13, 2023
Posted by: Tenni76
[This review was collected as part of a promotion.] I use my phone for everything! Work, home, streaming gaming, you name it. I love it. Have had no issues.
Value
5
Written by a customer while visiting Samsung US