Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,878 Reviews)
Rating breakdown 16,878 reviews
5 Stars
14,887
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
4
Best phone so far
on December 12, 2023
Posted by: Jobmacfarlane1990
[This review was collected as part of a promotion.] This is a great phone! Camera is amazing and so is the nighttime photos. Only 1 complaint I have is the S-pen, it will randomly pop out of place and I have lost it a couple times now. I have ended up finding it since there is a feature that allows you to see the last time it was connected to your phone along with location. All in all I recommend this phone and I have even gotten my wife to switch from an iPhone for the Samsung since she liked my phone so much.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very good quality
on December 12, 2023
Posted by: Ashrenee924
[This review was collected as part of a promotion.] I do just about everything on my phone. From Facebook/ messenger, organizing my schedule, checking emails, taking pictures, watching YouTube, as well as playing games. The graphics and colors are so surreal. The hidden stylist pen is one of the favorite features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone.. Poor battery..
on December 12, 2023
Posted by: PeabodyRick
[This review was collected as part of a promotion.] I love the phone and the ease of use. However the battery ended is very poor it runs out very quickly. I've had zero problems however with the phone other than having to charge the phone often. I recommend it to anybody who doesn't have a problem or need for a battery to last all day.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Phone is junk for what we pay
on December 12, 2023
Posted by: Darewood
[This review was collected as part of a promotion.] The phone never gets good service. You pay out the end to get but the speaker blows the phone glitches out. The battery starts to die faster and takes longer to charge. These phones aren't what worth what we pay for them.
Value
1
Response from Samsung USBy Social Commerce, December 18, 2023
Good day Darewood,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Check out the article titled, "Issues with mobile network connection on Samsung phone or tablet" when you have some free time to help resolve what you may be experiencing with your mobile connection, linked below. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Do you recall updating the software on your Galaxy S23 Ultra recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. I've linked your most current version of software below if you need to update your device. Were you aware that the Galaxy S23 Ultra has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps you use regularly to stay in memory after you exit them. Also, apps you use rarely are killed as soon as you exit them so that they don’t run in the background and waste battery life or use Wi-Fi or mobile data. Pretty awesome, right? We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Please do not hesitate to contact Samsung Support if you would like any further assistance after looking over the provided resources. Have a fabulous holiday season and thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/answer/ANS00077582/
smsng.us/Samsung-Care-Plus
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Check out the article titled, "Issues with mobile network connection on Samsung phone or tablet" when you have some free time to help resolve what you may be experiencing with your mobile connection, linked below. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Do you recall updating the software on your Galaxy S23 Ultra recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. I've linked your most current version of software below if you need to update your device. Were you aware that the Galaxy S23 Ultra has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps you use regularly to stay in memory after you exit them. Also, apps you use rarely are killed as soon as you exit them so that they don’t run in the background and waste battery life or use Wi-Fi or mobile data. Pretty awesome, right? We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Please do not hesitate to contact Samsung Support if you would like any further assistance after looking over the provided resources. Have a fabulous holiday season and thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/answer/ANS00077582/
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Has all the features I want. I love it!
on December 12, 2023
Posted by: Phil76
[This review was collected as part of a promotion.] Mostly for streaming audio while I'm at work.
It also does everything my older laptop will do but much quicker and conveniently.
It also does everything my older laptop will do but much quicker and conveniently.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I thought my 22 had less issues
on December 12, 2023
Posted by: Woisme
[This review was collected as part of a promotion.] Battery is nice. So is the super fast charging option. But the 23ultra seems to be more buggy than the 22 I had. Or even the fold z3.
Overall I am satisfied with my 23Ultra and it does take amazing 4k and 8k vids and pics.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on December 12, 2023
Posted by: Phones2024
[This review was collected as part of a promotion.] Phone takes phenomenal pictures and is user friendly. Love the easiness of the product. We do want the SD card spot back the world is brutal enough without having to pay for additional storage and honestly don't want to loose pictures and not a fan of the cloud being able to see pictures that don't need to be to them.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
For may work
on December 12, 2023
Posted by: Zeornu
[This review was collected as part of a promotion.] I use it for my work and my professional photographs, I use the photographs for all my designs and they come out incredible.
Value
4
Written by a customer while visiting Samsung US