Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Stunning Photos and great for notes
on May 5, 2023
Posted by: Bobbydiz
[This review was collected as part of a promotion.] I love this phone. I have been a Samsung user since the S6. They have all been good phones and my S6 lasted me three years, which is why I have stuck with them. My wife's phone, a different popular brand last her a year or so before she has battery issues. The S23 Ultra is miles ahead of any of the phones I have had in the past.
I purchased the phone for 2 reason the first being the quality of the Samsung products I have purchased the second bring the camera.
The camera on this phone is unbelievable and takes pictures and video right on par with my professional SLR with out having to carry around my bulky camera when I'm just out walking around and see something I just have to shoot. The photo quality is spectacular and you can print large photos you have taken with this camera with out any loss to the color or clarity. I current have a 36"×18" print hanging on my wall that looks as perfect as it does on my phones screen. Whether you are a looking to do a quick snap or want to set every detail of your photo; f/stop, shutter speed, etc. all of the options are there. The editing software on the phone is to complex but you can still do quite a bit of editing once you play with it to figure out the program.
The writing to text option with the pen has been great. It is great at deciphering my chicken scratch and changing it to text. Theres more i love but im pretty much out of room. I would get this phone again in a heart beat.
I purchased the phone for 2 reason the first being the quality of the Samsung products I have purchased the second bring the camera.
The camera on this phone is unbelievable and takes pictures and video right on par with my professional SLR with out having to carry around my bulky camera when I'm just out walking around and see something I just have to shoot. The photo quality is spectacular and you can print large photos you have taken with this camera with out any loss to the color or clarity. I current have a 36"×18" print hanging on my wall that looks as perfect as it does on my phones screen. Whether you are a looking to do a quick snap or want to set every detail of your photo; f/stop, shutter speed, etc. all of the options are there. The editing software on the phone is to complex but you can still do quite a bit of editing once you play with it to figure out the program.
The writing to text option with the pen has been great. It is great at deciphering my chicken scratch and changing it to text. Theres more i love but im pretty much out of room. I would get this phone again in a heart beat.
Written by a customer while visiting Samsung US
Customer Rating
5
Fabulous photos
on March 15, 2023
Posted by: Maryrph
[This review was collected as part of a promotion.] Was excited to experience the new camera features with the new s23 Ultra. Got it before my trip to Maui and it did not disappoint. The sunset pics where incredible. Still learning all the wonderful things it can do. Love the note feature is still available in this phone. All round best phone I've had.
Written by a customer while visiting Samsung US
Customer Rating
3
lost feature
on May 31, 2023
Posted by: TucsonUser
[This review was collected as part of a promotion.] I don't use any of the TV or web APPS. My phone is for 3 things, phone calls and text messages and pictures. I really liked the HEALTH APP in the S8+, but you eliminated the STRESS feature of this APP in the S23 Ultra. That is a major loss for this phone. It also need to have a way to test the heart rate and any problems like a EKG. My polar A300 keep track of my heart rate at the gym, but the phone would be able to keep track all the time, if it had this feature.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 1, 2023
Hi there TucsonUser, we appreciate you sharing your thoughts on your Samsung Galaxy S23 Ultra. We completely understand how important it is to be able to track your health. With advances in technology we have been able to create sensors that can continuously monitor your heart rate, stress levels, sleep, ECG, and other factors in addition to your daily activity. The best and most effective way to continuously track these would be with a Samsung Galaxy Watch that can track all of these continuously and store them on your device alone to be shared with your health care provider if you choose. We appreciate you being a Samsung customer, and have attached a link to the Samsung Support Team if you have further questions about Samsung Health features. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Modern and out of touch
on March 17, 2023
Posted by: JoMuWorld
[This review was collected as part of a promotion.] Typical daily user here. Was essentially forced to upgrade after the death of my S8, but wish I didn't.
Spec snd hardware-wise the S23 is all around a great phone, but like many users I question if I'm getting the value of previous generations at retail prices. The phone is simply uncomfortable to use due to its size. It's difficult to quickly access from standard size men's pockets.
The phone doesn't come with a charger like previous generations. No 3.5 jack despite Samsung previously using it as a point of pride over Apple. There's innovation in the software, but nothing that truly impacts daily use habits. The swype algorithm seems worse as well, but that could be not having trained it yet.
I wanted to switch to ASUS this gen, because Samsung isn't fighting for the consumer but my market doesn't support them.
Overall solid, clunky phone that gets the job done but won't necessarily inspire you.
Response from Samsung USBy Debra, Social & Commerce, March 29, 2023
Aloha JoMuWorld, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometime in 2021, Samsung began to no longer include wall chargers with the purchase of its phones. With so many people already having compatible charging blocks from previous devices, we strive to lead a sustainable future by minimizing environmental impact. Although the Galaxy S23 Ultra lacks a 3.5mm headphone jack, you can still use wired headphones that plug via USB-C to listen to your content, or you can use a USB-C to 3.5mm jack adapter. If you have any questions for us or if you would like to share any other feedback with us, please do not hesitate to reach out to Samsung Support for further assistance. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
S23 Ultra has great features and user friendly
on May 1, 2023
Posted by: Vanquishevil
[This review was collected as part of a promotion.] Overall the S23 ultra has been a great device Overall and a huge improvement over the s22 ultra especially with the new chipset. Streaming, Videos, gaming and pictures has been great, gaming has been a big success over the other devices no heating issues no lag inputs in my experience with this device I would rank it 4th on my mobile gaming phone list 1st is red magic 8 pro but those are on a different level than the s23 ultra built different. The camera on the s23 ultra is another great improvement over the s22 ultra especially having the 200mp and 8k videos honestly some might say there's no improvement from s22 ultra to an s23 ultra but there is. I've been enjoying it everyday but there is 1 dislike that is kinda a major problem, and that's problem is not having a microSD, reason for the microSD is that you can manage your system storage and SD storage for better space management meaning you can put pictures games and certain apps on the SD card on the fly, vs having just internal storage, for me internal storage is just a big hassle and a mess ( some might praise internal storage "apple users") but majority prefer the SD card built in not having to buy a device just to put stuff on the card, if samsung were to bring back the SD card slot they would have a higher advantage over the other competitors and have more buyers willing to trade in their devices. Perfect example for that gaming phones have headphone jack SD card slot etc. S23U is a great phone 10/10
Written by a customer while visiting Samsung US
Customer Rating
4
S23 Ultra. Great product. Accessories not included
on May 31, 2023
Posted by: BlakeUltra23
[This review was collected as part of a promotion.] 5G is pretty awesome and fast. Processor is very fast for files, photos and browsing. Need to learn how to use it better, but every day a new pop-up shows up telling me about new features or features from previous models that are not new but still very useful. Price is okay. Box only comes with a USB-C Cable, everything else you'll need to purchase separately and this is the reason I gave it 4/5 instead of 5/5. Mobile Hot Spot works very well. File transfer was simple and relatively quick. Login and ease of transferring to a new phone was a little more simple than I expected. Fingerprint setup was amazingly fast and allows for up to 4 sets of prints. Lack of SD Card slot for storage expansion seems a little disappointing, but honestly, with 256GB of storage with my purchase I will most likely be able to use it for 3+ years without filling it full. Screen shot is a little difficult, but I believe there is a feature that allows for hand motions to be made for Screen shots and I just haven't had time to find that feature to set it up yet, so this is already a fixed issue. It has a feature to link to my windows on my computer which seems like it will be good, but haven't tried it yet. All in all, it is a great phone. Hoping it will fully replace my laptop for all future transactions. Good Job Samsung !!
Written by a customer while visiting Samsung US
Customer Rating
4
Great customization Great cameras. Great battery
on June 26, 2023
Posted by: Tyler
from Oregon OR
Expertise:Expert
I bought this 23 ultra It is way better than my iPhone 14 pro Max. I recently got the pixel 7 pro. Got bored of it and went with the 23 ultra 512 gb It does everything that my iPhone 14 pro Max does but better and it really helps because I use it for work the display is better. The camera is better. The battery life is better and I can connect my phone to a computer. That helps a lot with work but there is a draw back not having a SD card slot
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Response from Samsung USBy Social Commerce, November 13, 2024
Thank you for reaching out to us, Tyler. We greatly value your feedback and are thrilled to hear that you have enjoyed the enhanced display quality, superior camera performance, improved battery life, and the ability to connect to a computer for easier work-related tasks on the S23 Ultra. The S23 Ultra offers many fantastic features, including Multi Control. When inspiration strikes, you can sync your phone and PC for a seamless experience. Without having to switch your mouse, keyboard, or touchpad, you can drag and drop, copy and paste, and type on both devices, allowing for the most efficient screen time yet. One UI maximizes customization, allowing you to pick almost every detail, including video lockscreens and custom widgets. Once again, we appreciate your feedback and noted your concern about the SD card slot. If you have concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Best phone I've had
on August 21, 2023
Posted by: Tshorter
[This review was collected as part of a promotion.] This phone comes with almost everything. Only things missing is headphones jack and a charger. Specs are good the s pen is great. Good screen size.
Value
4
Written by a customer while visiting Samsung US