Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,883 Reviews)
Rating breakdown 16,883 reviews
5 Stars
14,892
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
4
I wish if storage was expandable
on September 11, 2023
Posted by: sam11sam
[This review was collected as part of a promotion.] Casual use, noting to crazy, camera is nice for sure, but with that comes the large size images, which runs the space down quickly.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Internet Connectivity
on September 11, 2023
Posted by: FrustratedinNJ
[This review was collected as part of a promotion.] This phone has connection issues. It could have response times from minutes to never. It doesn't matter whether it is WIFI or 5g. It also occasionally requires a restart for the Bluetooth connection to my car to work.
All these problems did not exist with my previous phone, galaxy s21+.
Value
2
Response from Samsung USBy Debra, Social Commerce, September 18, 2023
Greetings,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Check out the article titled, "Galaxy phone or tablet Wi-Fi connection issues" for some quick troubleshooting steps that may help you resolve what you have been experiencing with your connectivity. I have linked the article below for your easy access. Have you updated the software on your device recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Your software update has also been linked below. Let us know if you would like any additional assistance by reaching out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Check out the article titled, "Galaxy phone or tablet Wi-Fi connection issues" for some quick troubleshooting steps that may help you resolve what you have been experiencing with your connectivity. I have linked the article below for your easy access. Have you updated the software on your device recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Your software update has also been linked below. Let us know if you would like any additional assistance by reaching out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
4
Absolutely love this phone
on September 11, 2023
Posted by: Sparx243
[This review was collected as part of a promotion.] Honestly love my s23 ultra, it'd be 5 stars although the pen occasionally pops out
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The performance and battery life are superb
on September 11, 2023
Posted by: Fallingcloud09
[This review was collected as part of a promotion.] I am a power user. I use hot spot daily for bus travel, have been a picture focused phone user since the greatest phone ever Nokia limoa 1025. Daily podcast and audio book sessions on my commutes. Daily gaming with work friends at work and YouTube sports videos to catch up on. Constant Bluetooth active. Turn phone off to charge it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera and and using pdfs is easier then apple
on September 11, 2023
Posted by: Angel007
[This review was collected as part of a promotion.] 1. The S23 Ultra is a remarkable device with a stunning AMOLED display that's incredibly vibrant and sharp. It makes watching videos and playing games an absolute delight.
2. One of my favorite features is the powerful Snapdragon processor, which ensures seamless multitasking and speedy app launches. It's a game-changer for productivity.
3. The battery life is outstanding, easily lasting me a full day even with heavy usage. I rarely worry about running out of juice.
4. The S Pen functionality is a game-changer for productivity. I use it for taking quick notes, annotating PDFs, and even as a remote control for presentations.
5. The 5G connectivity ensures I have lightning-fast internet speeds wherever I go, making streaming and browsing a breeze.
Now, let's talk about using PDFs. In my everyday life, PDFs are incredibly useful. I use them for work, school, and personal tasks. To use them effectively, I open PDFs with a compatible app on my S23 Ultra. Then, I can easily annotate documents, highlight important sections, or even sign contracts directly on the screen using the S Pen.
PDFs also help me stay organized. I can save receipts, bills, and important documents digitally, reducing clutter. Plus, sharing PDFs with colleagues or friends is hassle-free.
And finally, let's discuss the camera quality. The camera on the S23 Ultra is nothing short of amazing. The combination of multiple lenses, image stabilization, and advanced AI features ensures that I can capture stunnin
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone amazing photos
on September 11, 2023
Posted by: Ericflorida
[This review was collected as part of a promotion.] This phone is just the right size. It takes amazing photos. The phone holds a good charge for the day. Photo is fast. Watch videos with no issues. Great phone a must have.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product still room for improvement
on September 11, 2023
Posted by: JSimpson
[This review was collected as part of a promotion.] This phone has a great display. Wish it has a totally flat screen. Also wish for a visual voicemail that would do complete text print out of voicemail like apple iPhones. I also wish Samsung would do away with duplicate android apps. Such as photos, email, phone, texting and more. Also wish the cameras where flat with the back of phone or offered more protection from scratches.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera quality, the sleek design
on September 11, 2023
Posted by: FatherR3tro
[This review was collected as part of a promotion.] I use my Samsung S23 Ultra, for daily uses. It's calling capability is amazing everything always sounds clear. I take pictures of the scenery everywhere we go, it has amazing camera zoom, and video capability. My spouse and me are able to comfortably watch movies together on the large display screen. This phone is easily one of my favorites. I look forward to was samsung creates next!
Value
5
Written by a customer while visiting Samsung US