Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,887 Reviews)
Rating breakdown 16,887 reviews
5 Stars
14,896
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Love my phone
on September 11, 2023
Posted by: dloolb
[This review was collected as part of a promotion.] I stream with it in a pinch but the real value is work connectivity in collaboration with MIcrosoft. Most important, taking notes with One Note that are then available across all devices. Love being able to access One Drive and to sign documents. Never any problem.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Screen size and speed is great
on September 11, 2023
Posted by: Chavez10
[This review was collected as part of a promotion.] I use my device for pictures and streaming movies and videos. It works great for me in this aspect
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great features
on September 11, 2023
Posted by: Geo99550
[This review was collected as part of a promotion.] Samsung galaxy always my first choice all features very helpful and easy to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply amazing.
on September 11, 2023
Posted by: Explosm
[This review was collected as part of a promotion.] I use it to door dash, it's on all day giving me the power I need!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I wish if storage was expandable
on September 11, 2023
Posted by: sam11sam
[This review was collected as part of a promotion.] Casual use, noting to crazy, camera is nice for sure, but with that comes the large size images, which runs the space down quickly.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Internet Connectivity
on September 11, 2023
Posted by: FrustratedinNJ
[This review was collected as part of a promotion.] This phone has connection issues. It could have response times from minutes to never. It doesn't matter whether it is WIFI or 5g. It also occasionally requires a restart for the Bluetooth connection to my car to work.
All these problems did not exist with my previous phone, galaxy s21+.
Value
2
Response from Samsung USBy Debra, Social Commerce, September 18, 2023
Greetings,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Check out the article titled, "Galaxy phone or tablet Wi-Fi connection issues" for some quick troubleshooting steps that may help you resolve what you have been experiencing with your connectivity. I have linked the article below for your easy access. Have you updated the software on your device recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Your software update has also been linked below. Let us know if you would like any additional assistance by reaching out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Check out the article titled, "Galaxy phone or tablet Wi-Fi connection issues" for some quick troubleshooting steps that may help you resolve what you have been experiencing with your connectivity. I have linked the article below for your easy access. Have you updated the software on your device recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Your software update has also been linked below. Let us know if you would like any additional assistance by reaching out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
4
Absolutely love this phone
on September 11, 2023
Posted by: Sparx243
[This review was collected as part of a promotion.] Honestly love my s23 ultra, it'd be 5 stars although the pen occasionally pops out
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The performance and battery life are superb
on September 11, 2023
Posted by: Fallingcloud09
[This review was collected as part of a promotion.] I am a power user. I use hot spot daily for bus travel, have been a picture focused phone user since the greatest phone ever Nokia limoa 1025. Daily podcast and audio book sessions on my commutes. Daily gaming with work friends at work and YouTube sports videos to catch up on. Constant Bluetooth active. Turn phone off to charge it.
Value
5
Written by a customer while visiting Samsung US