Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,887 Reviews)
Rating breakdown 16,887 reviews
5 Stars
14,896
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Love My Galaxy S23 Ultra
on September 11, 2023
Posted by: PatrickD35
[This review was collected as part of a promotion.] I absolutely love my Galaxy S23 Ultra and all the features and computing power that it possess. The additional use of the S pen for taking pictures and editing is a giant plus. I also have the Galaxy Buds 2 Pro, Galaxy Watch 5 Pro, and the Galaxy Book Pro 360 15" and love the ease of using the Galaxy Buds 2 Pro with my phone, watch, and laptop. I also love the ability of answering text messages while using my laptop and not having to drag my phone out. I am sold on the galaxy of Galaxy products and will continue to use Samsung products. Keep up the good work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love my Samsung
on September 11, 2023
Posted by: Vgirlja06
[This review was collected as part of a promotion.] I'm a Samsung girl like forever. Love the clicker.
Play my bingo game on it quite nice and fast.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 11, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I have had this phone for a while now I mostly use the phone for watching videos and gaming, and the photos expectacular. The phone has been going great, I have been gaming on this phone and it has been working excellent. The video play on this phone is great, the screen looks awesome. Overall this phone is great, and is recommendable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera quality
on September 11, 2023
Posted by: Neiciejean
[This review was collected as part of a promotion.] I use this seamlessly use for work and personal use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone but it has flaws
on September 11, 2023
Posted by: Wishitwasbetter
[This review was collected as part of a promotion.] The phone is great all around. The camerea is awesome, but it does not send clear images to other phones. It works great for gaming out and about or while on break at work, but the phone will say it has full service and then tell you no internet connection. The mlst recent issue i have been having is when I'm charging my phone it will stop mid charge saying there is water in the charging port and my phone has never gotten wet.
Value
3
Response from Samsung USBy Debra, Social Commerce, September 15, 2023
Hi there,
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen while bringing in your groceries. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! For your convenience, I have included a few articles to help you resolve what you have been experiencing with your device. "The best camera features on your Galaxy S23" will help address your camera functionality. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Be sure to check out, "Issues with mobile network connection on Samsung phone or tablet" to conduct a few troubleshooting steps on your connectivity. Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. "Moisture in water-resistant Samsung phone or tablet's charging port" will also help you quickly troubleshoot the popup message that you have seen displayed on your device. If you would like any further assistance and/or help troubleshooting your device, please do not hesitate to reach out to Samsung Support when you have the unobstructed time available. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091862/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001449/
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen while bringing in your groceries. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! For your convenience, I have included a few articles to help you resolve what you have been experiencing with your device. "The best camera features on your Galaxy S23" will help address your camera functionality. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Be sure to check out, "Issues with mobile network connection on Samsung phone or tablet" to conduct a few troubleshooting steps on your connectivity. Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. "Moisture in water-resistant Samsung phone or tablet's charging port" will also help you quickly troubleshoot the popup message that you have seen displayed on your device. If you would like any further assistance and/or help troubleshooting your device, please do not hesitate to reach out to Samsung Support when you have the unobstructed time available. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091862/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001449/
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy Yet
on September 11, 2023
Posted by: WitchBoy
[This review was collected as part of a promotion.] This is honestly the best Galaxy phone I've ever owned! It's got a great display, fantastic sound, the camera is top notch and the battery life is perfect my needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best mobile phone available from any manufacturer!
on September 11, 2023
Posted by: GodsendNYC
[This review was collected as part of a promotion.] My S23 Ultra is my favorite and primary computing device even though I have many others. The featureset and usability are second to none. OneUI is the most customizable and adaptable mobile OS available from any company right now. I'm an IT engineer and have no shortage of gadgets but if I could keep only one the S23 Ultra would win hands down. I use it for literally everything from Web browsing, News, Media consumption, Social media, Photography and video, Conferencing, Time and workflow management, Gaming and remote access and client support. With a bit of customization, DEX and AR glasses it can replace any device I own for 95% of tasks. With remote access to my PC and cloud services I can support most of my clients from anywhere or local and cloud gaming from a device that fits in my pocket at any time. Love the open customization and ability to configure the "phone" to fit my needs perfectly that it feels like an extension of my brain and is indispensable to me. The Snapdragon 8 Gen 2 is fast, efficient and can hassle anything I throw at it and I really have much higher demand of my devices than most users. Love the for factor for pocketabily, convenience of use and with the customization options avaliable with OneUI/Android and DEX allow me to have a full featured computing device at my fingertips at any time. The hardware is second to none as well including current foldable. Great battery life and fast charging really get me through any day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is great
on September 11, 2023
Posted by: Lawlessgame
[This review was collected as part of a promotion.] Love Samsung for years. Always and forever get their phones and tvs.
Value
5
Written by a customer while visiting Samsung US