Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,887 Reviews)
Rating breakdown 16,887 reviews
5 Stars
14,896
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Best phone I have ever owned
on September 11, 2023
Posted by: PolitePanda
[This review was collected as part of a promotion.] I absolutely love my Samsung S23 Ultra! It's been a fantastic upgrade from my previous S10. The camera improvements are remarkable, and the overall performance is top-notch. Samsung has consistently delivered exceptional phones, and my experience with both the S10 and S23 Ultra has been amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung products
on September 11, 2023
Posted by: ECLASS
[This review was collected as part of a promotion.] I can't find anything thing wrong with it I luv it.. I've luved every Samsung product I have to the fullest.. there very durable and very reliable..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on September 11, 2023
Posted by: LeeLee
[This review was collected as part of a promotion.] I enjoy how the capabilities of this phone are and being able to use the stylus for my games as well as notes I can take
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Every year the Galaxy "S" series keeps getting bet
on September 11, 2023
Posted by: HPSunshyne
[This review was collected as part of a promotion.] I use my phone for everything it's like my mini tablet. I stream music & videos, play games, write emails, check emails, text, make phone calls, etc.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Frequent freeze ups and need for a restart
on September 11, 2023
Posted by: Averagejoe
[This review was collected as part of a promotion.] I frequently have issues with apps not working which requires a restart. I also have a problem with siriusxm app that will shut off if it is playing music with my screen off, I've tried every thing I've read and nothing works.
Value
3
Response from Samsung USBy Debra, Social Commerce, September 14, 2023
Howdy AverageJoe,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. When you have the free time out of your bust day, please feel free to take a look at the article titled, "App is crashing or not working on Samsung phone or tablet" to help resolve what you have been experiencing with your app functionality. Do you recall updating the software on your Galaxy S23 Ultra recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your device has been updated to the most current version of software. I have provided a link below that contains your device's software update. If you would like any additional assistance after reviewing the provided resources, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/support/answer/ANS00077582/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. When you have the free time out of your bust day, please feel free to take a look at the article titled, "App is crashing or not working on Samsung phone or tablet" to help resolve what you have been experiencing with your app functionality. Do you recall updating the software on your Galaxy S23 Ultra recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your device has been updated to the most current version of software. I have provided a link below that contains your device's software update. If you would like any additional assistance after reviewing the provided resources, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal!!!
on September 11, 2023
Posted by: SamsungEnthusiast
[This review was collected as part of a promotion.] I recently upgraded from my S22 ultra. I didn't think Samsung could improve on perfection. Some of the minor tweaks in the new system make my new phone feels so much faster and efficient. I would have loved a design change but if it's not broke don't fix it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just switched to Samsung and I absolutely love it.
on September 11, 2023
Posted by: RoseCrossfit
[This review was collected as part of a promotion.] I own my own business and use it for everything.
Social media, taking professional videos and pictures, I use it for all my client management.
So far it has been the best phone I've used.
Social media, taking professional videos and pictures, I use it for all my client management.
So far it has been the best phone I've used.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on September 11, 2023
Posted by: VerkenTan
[This review was collected as part of a promotion.] I would always have to switch phones at least every year because they weren't premium grade. The last phone I had was a A32 5G and then I upgraded to the S23 Ultra I love everything about the phone, from the speed to the quality. Don't think I'll need a new phone in years because of this.
Value
5
Written by a customer while visiting Samsung US