Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,883 Reviews)
Rating breakdown 16,883 reviews
5 Stars
14,892
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
4
Every year the Galaxy "S" series keeps getting bet
on September 11, 2023
Posted by: HPSunshyne
[This review was collected as part of a promotion.] I use my phone for everything it's like my mini tablet. I stream music & videos, play games, write emails, check emails, text, make phone calls, etc.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Frequent freeze ups and need for a restart
on September 11, 2023
Posted by: Averagejoe
[This review was collected as part of a promotion.] I frequently have issues with apps not working which requires a restart. I also have a problem with siriusxm app that will shut off if it is playing music with my screen off, I've tried every thing I've read and nothing works.
Value
3
Response from Samsung USBy Debra, Social Commerce, September 14, 2023
Howdy AverageJoe,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. When you have the free time out of your bust day, please feel free to take a look at the article titled, "App is crashing or not working on Samsung phone or tablet" to help resolve what you have been experiencing with your app functionality. Do you recall updating the software on your Galaxy S23 Ultra recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your device has been updated to the most current version of software. I have provided a link below that contains your device's software update. If you would like any additional assistance after reviewing the provided resources, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/support/answer/ANS00077582/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. When you have the free time out of your bust day, please feel free to take a look at the article titled, "App is crashing or not working on Samsung phone or tablet" to help resolve what you have been experiencing with your app functionality. Do you recall updating the software on your Galaxy S23 Ultra recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your device has been updated to the most current version of software. I have provided a link below that contains your device's software update. If you would like any additional assistance after reviewing the provided resources, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal!!!
on September 11, 2023
Posted by: SamsungEnthusiast
[This review was collected as part of a promotion.] I recently upgraded from my S22 ultra. I didn't think Samsung could improve on perfection. Some of the minor tweaks in the new system make my new phone feels so much faster and efficient. I would have loved a design change but if it's not broke don't fix it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just switched to Samsung and I absolutely love it.
on September 11, 2023
Posted by: RoseCrossfit
[This review was collected as part of a promotion.] I own my own business and use it for everything.
Social media, taking professional videos and pictures, I use it for all my client management.
So far it has been the best phone I've used.
Social media, taking professional videos and pictures, I use it for all my client management.
So far it has been the best phone I've used.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on September 11, 2023
Posted by: VerkenTan
[This review was collected as part of a promotion.] I would always have to switch phones at least every year because they weren't premium grade. The last phone I had was a A32 5G and then I upgraded to the S23 Ultra I love everything about the phone, from the speed to the quality. Don't think I'll need a new phone in years because of this.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good.
on September 11, 2023
Posted by: 123Dwd
[This review was collected as part of a promotion.] This has an amazing camera and big size. It comes with enough gb that I need.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 11, 2023
Posted by: Sunshiny
[This review was collected as part of a promotion.] I love everything about this phone more than anything the camera. I was a little set back by the shape but it has grown on me. I use mine everyday and have never ran out of battery and can do everything from one device. No computer/tv needed. I personally think Samsung is the way to go!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this Phone
on September 11, 2023
Posted by: SugoiAoi
[This review was collected as part of a promotion.] So I basically use my phone everything. Watching videos on YouTube or streaming a shower catch up on. The screen makes everything look vivid and High quality along with the refresh rate for scrolling through things
playing games is also another bonus. I switched recently so that I could some of my games on the go like Rhythm Hive and Honkai Star Rail.
Taking notes and drawing on here also feels great. Writing actually feels like writing on paper as well.
If you want a phone that does it all this one is it.
Value
5
Written by a customer while visiting Samsung US