Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
4
It's a great phone but....
on August 11, 2023
Posted by: KackiThi
[This review was collected as part of a promotion.] I love everything about this phone except that they nixed the aux jack for the headphones and they chose not to include the wall adapter for the charger. I Know, I know, everything is soooo wireless now...but I am unfortunately one that has a very very old car that I have to use a Tape/aux jack adapter to connect my devices to play music. I cannot use that on this phone, however. I also have to connect my phone to my laptop via the usb-c cable to charge my phone. For some reason, doing so makes the phone continuously connect and disconnect while it charges. I suppose I was not prepared for new tech, lol. The first signs of getting old.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Latency / Split screen
on September 16, 2023
Posted by: GUCCI1
[This review was collected as part of a promotion.] Find my self having to restart my phone often when I minimize the screen for apps like YouTube hulu Netflix ect. Sometimes the screen freeze when watching a show and multitasking. Afterwards the area when the show was playing freezes and then when I try closing the app that is frozen it causes the whole phone to be stuck with no option to close or open anything gotta restart Afterwards
Value
3
Response from Samsung USBy Debra, Social Commerce, September 19, 2023
Aloha Gucci1,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy 23 Ultra has been updated with the most current version of software. For your convenience, I have included a link with your software update below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article that I have also linked below for you titled, "Samsung phone or tablet freezes and crashes" to help resolve what you have been experiencing with your device. Feel free to reach out to Samsung Support after reviewing the provided resources if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy 23 Ultra has been updated with the most current version of software. For your convenience, I have included a link with your software update below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article that I have also linked below for you titled, "Samsung phone or tablet freezes and crashes" to help resolve what you have been experiencing with your device. Feel free to reach out to Samsung Support after reviewing the provided resources if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
5
Very fast, can multi-task with no problems.
on November 14, 2023
Posted by: Jesse1
[This review was collected as part of a promotion.] I mainly use my Galaxy S23 Ultra for taking pictures and videos. The quality is unsurpassed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Device
on September 11, 2023
Posted by: BamaLadyLee
[This review was collected as part of a promotion.] I use my phone mostly for the camera and texting. It takes the best pictures I have ever seen, just clean and crystal clear. I love taking the out doors and love taking my S23Ultra to the beaches and different parks around my area. I also like texting my family and keeping in contact with my family and friends. Its just a cool phone all the way around.L
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had so far.
on September 11, 2023
Posted by: Briz24
[This review was collected as part of a promotion.] I use my Galaxy s23 Ultra mainly for streaming and for everyday use. The display is amazing for streaming videos in super high quality and the speakers surprised me because you could hear like if it was a surround sound from your phone. As for my everyday use I take a lot of pictures and it is amazing. People always ask me what phone I have when I show them my photos because of how good the camera is. The moon pictures had impressed everyone I've showed. The pen is a good addition to take quick notes and edit pictures. Overall is an amazing phone if you're looking for a good display with good sound and good performance. You can't go wrong with the Galaxy s23 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All around great phone.
on September 19, 2023
Posted by: HobieCat
[This review was collected as part of a promotion.] The camera is out of this world. The zoom is incredible. I've never been able to take such great pictures, especially of the moon.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love samsung
on August 12, 2023
Posted by: Jaygitokelly
[This review was collected as part of a promotion.] I love the s23 really smooth & slick with the dex app too
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Note person on S series
on August 27, 2023
Posted by: GratefulNus
[This review was collected as part of a promotion.] I was a Note person since the Note 2. The S pen feature has saved countless trees for my quick notes, information I want to keep, and entertainment (movies/music/games) to check out. I didn't want to leave my Note 20 Ultra behind, but you had me at 200 megapixls. I love the camera. I have taken a lot of nature pictures, concert pictures, and concert videos. My only complaint is the zoom. Once you get in far enough, it gets blurry. It's hard to keep the focus on your target if you are at concerts. Someone dances into the cameras view and there is nothing (tried to tap on what I wanted the camera to stay focused on) you can do to stop the camera on focusing on the dancing person over the content you are trying to get. I do everything on my phone. Google Maps is something I always use along with the camera, games, chrome, and all the apps. My only other complaint is there is no SD card slot. While I do have the upgraded memory, it never seems enough when you have music, pictures, and videos on your phone. I love to travel and I don't like to carry an external drive every where I go. That was the hardest thing to give up on the Note 20 Ultra I traded in. I absolutely love the green color, it's almost a silver moss color. I would love to see the improvements to the next phones. If only the fold could have the guts of the Ultras.
Value
4
Written by a customer while visiting Samsung US