Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,887 Reviews)
Rating breakdown 16,887 reviews
5 Stars
14,896
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
1
Some negative issues with phone
on August 21, 2023
Posted by: Notahappycustomer
[This review was collected as part of a promotion.] Sometimes the screen freezes,the only way to make it work is turning the screen off and back on.Fingerprint sensor doesn't work with screen protectors,sensitivity is high,the only way to make it work is getting your finger a little wet.
Keyboard some times acts weird.The letter "a" is where the issue is.Sometimes you press it once and you get this: aaaaaaaaaaaaa.Then sometimes changes to capital.letter without pressing the arrow below it. It drives me crazy. Hope this bug get fixed,if not i will go for the phone with the fruit.
Keyboard some times acts weird.The letter "a" is where the issue is.Sometimes you press it once and you get this: aaaaaaaaaaaaa.Then sometimes changes to capital.letter without pressing the arrow below it. It drives me crazy. Hope this bug get fixed,if not i will go for the phone with the fruit.
Value
1
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Good day,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that they software on your Galaxy S23 Ultra has been updated with the most current version of software, linked below. The on-screen keyboard is an integral part of using a Galaxy phone or tablet since it lets you reply to messages, search the web, and do other important tasks. If the keyboard isn't working, like if it's frozen or unresponsive, you'll want to get it up and running again as soon as possible. Using the default keyboard, clearing the cache, and checking for software updates are some of the things you can do to solve the issue. Check out, "Keyboard is not working on Galaxy phone or tablet" to help resolve what you've been experiencing with your on-screen keyboard. Feel free to reach out to Samsung Support if you have any questions or if you'd like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01209532/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that they software on your Galaxy S23 Ultra has been updated with the most current version of software, linked below. The on-screen keyboard is an integral part of using a Galaxy phone or tablet since it lets you reply to messages, search the web, and do other important tasks. If the keyboard isn't working, like if it's frozen or unresponsive, you'll want to get it up and running again as soon as possible. Using the default keyboard, clearing the cache, and checking for software updates are some of the things you can do to solve the issue. Check out, "Keyboard is not working on Galaxy phone or tablet" to help resolve what you've been experiencing with your on-screen keyboard. Feel free to reach out to Samsung Support if you have any questions or if you'd like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01209532/
Written by a customer while visiting Samsung US
Customer Rating
5
Best mobile phone made!
on August 21, 2023
Posted by: Rploesser
[This review was collected as part of a promotion.] Everything is impressive about this phone. Battery life check, speed check, screen check, and camera!! Oh my God everyone around me keep asking if I'm a professional photographer. This phone takes seriously impressive pics with its industry leading 200mp camera and 100x zoom. It blows the competition away...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beyond impressed
on August 21, 2023
Posted by: greasyflour6
[This review was collected as part of a promotion.] I've never been this satisfied with a phone. The camera is amazing. The smoothness of the device is amazing. The feel in the hand is amazing. It's amazing lol. Seriously tho, you won't be disappointed
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
23 ultra magnificent samsong phone
on August 21, 2023
Posted by: Countrycutie
[This review was collected as part of a promotion.] 23 ultra is incredible I am a faithful android user it choosing a phone this time GO BIG or GO HOME !
Easy to hold great screen resolution NO glare, batter life is amazing .the camera is totally the best feature I take many pictures have compared them to Iphone the zoom is incredible detail no pixel jumbo .
I am not one for a stylist but have used this one many times with apps and has become a enjoyment in gaming ,text. I don't have to keep this one in dark mode as it changes between day and night with out eye blindness .took time to get use to the length of it when in pocket not easy to hide it someone tries to take it. Changed from a galaxy s10 that I loved to the s23 ultra I have no regrets this phone is amazing color graphics and sound working on a farm this phone can take a beating best phone I have owned ! Will never own Apple 🍎 I am not paid nor do I work for the company good product deserve a great review 👍 👏
Easy to hold great screen resolution NO glare, batter life is amazing .the camera is totally the best feature I take many pictures have compared them to Iphone the zoom is incredible detail no pixel jumbo .
I am not one for a stylist but have used this one many times with apps and has become a enjoyment in gaming ,text. I don't have to keep this one in dark mode as it changes between day and night with out eye blindness .took time to get use to the length of it when in pocket not easy to hide it someone tries to take it. Changed from a galaxy s10 that I loved to the s23 ultra I have no regrets this phone is amazing color graphics and sound working on a farm this phone can take a beating best phone I have owned ! Will never own Apple 🍎 I am not paid nor do I work for the company good product deserve a great review 👍 👏
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
much better than iPhone!
on August 21, 2023
Posted by: Willzantana
[This review was collected as part of a promotion.] I always followed my friends' bandwagon and bought an iPhone, until one day I really needed a real smartphone. Then I started to realize how much I needed to change my device: My previous device (Iphone 14) does not allow me to use many of the applications that I needed for my role as a driver. and so many other features that made me buy "THE GALAXY S23 ULTRA" That was a game changer for me! I love every single feature of this smartphone, it has made my workday smoother and lighter, I have all the apps at my disposal and most of them are free, I use all the functions on my S23 and I don't know how to describe which one is the best. Now I really have high quality footage, perfect photos, and the fact that this device becomes a desktop is what fascinates me the most. Thank you Samsung for thinking of us in the working class, thank you so much.👊
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reasons why you should buy a Samsung not Apple 🤮
on August 21, 2023
Posted by: GoAlabama8502
[This review was collected as part of a promotion.] I've had an Ultra for awhile now and everyday I'm still learning new things that the phone can do. Family photo but don't have a photographer? Great just pull out the pen and take a photo through that. The moons out and you want a better look? No problem bc it has 100X ZOOM. In the bright sun and can't see your phone? Turn up the brightness when you directly under the sun and you'll be able to see your entire screen. Theirs so much to this phone that I love. It could be the incredible charging speed, or maybe being able to charge my earbuds with my own phone without a charger. Super fast connection and speed, Masterfully graphics, I mean I could go on for days but this thing is amazing. My entire family except me and my cousin have apple, but we got Samsung and we both LOVE THEM. Soooooo, if your trying to buy a the best phone on the market with the best features. The S23 ultra is right here waiting for you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever
on August 21, 2023
Posted by: sol2sol
[This review was collected as part of a promotion.] Heavy usage on a 1TB phone that continues to have issues, including multiple reboots when the keyboard stops working. My S22 was a great phone, aa was my old S20. This phone has been terrible and I will replace it as soon as I can.
Value
1
Response from Samsung USBy Debra, Social Commerce, August 23, 2023
Hey there Sol2sol,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have you had the opportunity to update the software on your Galaxy S23 Ultra recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. For your convenience, I have included a link below that contains your device's software update. Please make sure that your Galaxy S23 Ultra's software has been updated with the most current version of software. The on-screen keyboard is an integral part of using a Galaxy phone or tablet since it lets you reply to messages, search the web, and do other important tasks. If the keyboard isn't working, like if it's frozen or unresponsive, you'll want to get it up and running again as soon as possible. Using the default keyboard, clearing the cache, and checking for software updates are some of the things you can do to solve the issue. When you have the available time in your day, please take a look at the article titled, "Keyboard is not working on Galaxy phone or tablet" for some quick troubleshooting steps that you can conduct to help resolve what you have been experiencing with your on-screen keyboard. If you would like additional assistance afterwards, please do not hesitate to reach out to Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01209532/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have you had the opportunity to update the software on your Galaxy S23 Ultra recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. For your convenience, I have included a link below that contains your device's software update. Please make sure that your Galaxy S23 Ultra's software has been updated with the most current version of software. The on-screen keyboard is an integral part of using a Galaxy phone or tablet since it lets you reply to messages, search the web, and do other important tasks. If the keyboard isn't working, like if it's frozen or unresponsive, you'll want to get it up and running again as soon as possible. Using the default keyboard, clearing the cache, and checking for software updates are some of the things you can do to solve the issue. When you have the available time in your day, please take a look at the article titled, "Keyboard is not working on Galaxy phone or tablet" for some quick troubleshooting steps that you can conduct to help resolve what you have been experiencing with your on-screen keyboard. If you would like additional assistance afterwards, please do not hesitate to reach out to Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01209532/
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite phone so fsr
on August 21, 2023
Posted by: Dfwrere
[This review was collected as part of a promotion.] I use my phone mostly for surfing the internet (social media, you tube, etc) and entertainment. But I've started a new home based business and the camera on this phone has been exceptional for taking and posting product photos. The cameras are superb!
Value
5
Written by a customer while visiting Samsung US