Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,883 Reviews)
Rating breakdown 16,883 reviews
5 Stars
14,892
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
The device with everything, even for photography
on August 21, 2023
Posted by: BigAnt
[This review was collected as part of a promotion.] Samsung has done it once again with the perfect flagship model, the s23 Ultra. It's the perfect device for streaming, gaming, surfing the web, it's like a laptop in your pocket. The camera (and the 4 lenses up to 200MP) give you enough flexibility that most times you don't need an expensive stand-alone camera for most situations. Screen and graphics are the perfec companion to make your life easy as well simple to navigate. Best phone I've purchased to date (and I've had Samsung models all the way back to the S5+) never had a regret. Thanks for making an amazing device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A powerful phone!
on August 21, 2023
Posted by: RJluvsS23
[This review was collected as part of a promotion.] The Samsung S23 ultra is a powerful phone. Having it with me all the time make my life much more convenient, comfortable, fun, and able to do work. This phone has made my trip abroad very memorable. This phone enabled me to leave my laptop and camera behind. This phone is fast, smooth, powerful and reliable. I love my S23 Ultra. Thank you Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on August 21, 2023
Posted by: Kims23ultra
[This review was collected as part of a promotion.] Great camera, love the added lenses. Could use more storage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product runs really well
on August 21, 2023
Posted by: DesertRose7
[This review was collected as part of a promotion.] I use it for gaming, email, news, etc. It's my main way to do anything on the internet even paying bills.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera and battery backup
on August 21, 2023
Posted by: sumudip
[This review was collected as part of a promotion.] The phone has an amazing camera. Mind-blowing portrait mode and awesome zoomin feature.
The screen is great and works smoothly. The pictures are topnotch like that of a dslr. The sound is pretty high so I don't need to use speakers sometimes.
I love the S-pen. Awesome touch recognition. The videos streaming quality is great and smooth.
But the battery is draining too fast nowadays, which I think needs improvement.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Some negative issues with phone
on August 21, 2023
Posted by: Notahappycustomer
[This review was collected as part of a promotion.] Sometimes the screen freezes,the only way to make it work is turning the screen off and back on.Fingerprint sensor doesn't work with screen protectors,sensitivity is high,the only way to make it work is getting your finger a little wet.
Keyboard some times acts weird.The letter "a" is where the issue is.Sometimes you press it once and you get this: aaaaaaaaaaaaa.Then sometimes changes to capital.letter without pressing the arrow below it. It drives me crazy. Hope this bug get fixed,if not i will go for the phone with the fruit.
Keyboard some times acts weird.The letter "a" is where the issue is.Sometimes you press it once and you get this: aaaaaaaaaaaaa.Then sometimes changes to capital.letter without pressing the arrow below it. It drives me crazy. Hope this bug get fixed,if not i will go for the phone with the fruit.
Value
1
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Good day,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that they software on your Galaxy S23 Ultra has been updated with the most current version of software, linked below. The on-screen keyboard is an integral part of using a Galaxy phone or tablet since it lets you reply to messages, search the web, and do other important tasks. If the keyboard isn't working, like if it's frozen or unresponsive, you'll want to get it up and running again as soon as possible. Using the default keyboard, clearing the cache, and checking for software updates are some of the things you can do to solve the issue. Check out, "Keyboard is not working on Galaxy phone or tablet" to help resolve what you've been experiencing with your on-screen keyboard. Feel free to reach out to Samsung Support if you have any questions or if you'd like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01209532/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that they software on your Galaxy S23 Ultra has been updated with the most current version of software, linked below. The on-screen keyboard is an integral part of using a Galaxy phone or tablet since it lets you reply to messages, search the web, and do other important tasks. If the keyboard isn't working, like if it's frozen or unresponsive, you'll want to get it up and running again as soon as possible. Using the default keyboard, clearing the cache, and checking for software updates are some of the things you can do to solve the issue. Check out, "Keyboard is not working on Galaxy phone or tablet" to help resolve what you've been experiencing with your on-screen keyboard. Feel free to reach out to Samsung Support if you have any questions or if you'd like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01209532/
Written by a customer while visiting Samsung US
Customer Rating
5
Best mobile phone made!
on August 21, 2023
Posted by: Rploesser
[This review was collected as part of a promotion.] Everything is impressive about this phone. Battery life check, speed check, screen check, and camera!! Oh my God everyone around me keep asking if I'm a professional photographer. This phone takes seriously impressive pics with its industry leading 200mp camera and 100x zoom. It blows the competition away...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beyond impressed
on August 21, 2023
Posted by: greasyflour6
[This review was collected as part of a promotion.] I've never been this satisfied with a phone. The camera is amazing. The smoothness of the device is amazing. The feel in the hand is amazing. It's amazing lol. Seriously tho, you won't be disappointed
Value
5
Written by a customer while visiting Samsung US