Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,887 Reviews)
Rating breakdown 16,887 reviews
5 Stars
14,896
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
A phone beyond time
on August 21, 2023
Posted by: Raiden
[This review was collected as part of a promotion.] Finally a phone that lasts the whole day and then some!! I use my phone for daily calls (majority of the time) and for navigation as well. There is no holding back when using the s23 ultra the battery overall is what makes this phone shine above the rest, especially the chip, which makes the phone run extremely smooth! Using the phone under extreme navigation, calls and Bluetooth usage, the s23 ultra really does hold it's strength all day. Also it's very reassuring to be able to use the phone and not have to worry about carrying a battery bank or limiting the full potential of the phone, most definitely the best choice I've ever made !!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing camera
on August 21, 2023
Posted by: MENA918
[This review was collected as part of a promotion.] This phone has the best camera I have ever used! The photo are crisp and clean... The S23 phone storage and speed are greatly improved from the S22.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone!
on August 21, 2023
Posted by: Beebre
[This review was collected as part of a promotion.] I am absolutely obsessed with my 23 ultra! The screen is so clear and it responds so quickly! The pictures I can take on it are breath taking! Also it helps me stay organized!I would recommend this phone to anyone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best Samsung phone so far
on August 21, 2023
Posted by: Mohjordan
[This review was collected as part of a promotion.] The best Samsung phone so far.
Best Camera
Good Battery
Great speakers
Best Camera
Good Battery
Great speakers
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It's glitchy with high use
on August 21, 2023
Posted by: Emilee
[This review was collected as part of a promotion.] I use the phone a lot and it glitches now. The charge doesn't hold in the battery and I can't select things on the screen sometimes. Apps crash
Value
2
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Hey Emilee,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that they software on your Galaxy S23 Ultra has been updated with the most current version of software, linked below. When you have the available time in your busy schedule, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23 Ultra' s battery life. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. "App is crashing or not working on Samsung phone or tablet" is another informative article that you may find beneficial in resolving the crashing of your apps. Feel free to contact Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that they software on your Galaxy S23 Ultra has been updated with the most current version of software, linked below. When you have the available time in your busy schedule, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23 Ultra' s battery life. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. "App is crashing or not working on Samsung phone or tablet" is another informative article that you may find beneficial in resolving the crashing of your apps. Feel free to contact Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 21, 2023
Posted by: Tks0012
[This review was collected as part of a promotion.] Excellent phone and very happy with the ease of using it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone but build quality needs to improve
on August 21, 2023
Posted by: Problemsolver
[This review was collected as part of a promotion.] I upgraded from the base s22 to this expecting a huge difference but not so much, I like the fact that ot has an S pen that barely any one uses , the zoom cameras are great but overall it does not justify moving from the s23 or s23 plus to this except for the larger screen, since everyone is familiar with specs and pros of the s23 ultra I want to talk about S23 main disadvantage which the build quality, put his next to IPhone 14 pro max and you will see that you looking at a premium phone made out of stunning materials vs the s23 cheap and unexciting looks, I don't know why androids just focus and great specs and technology innovation but make phones look like a kid's toy vs Apple premium boutique like looks and materials
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone!
on August 21, 2023
Posted by: SuperBado
[This review was collected as part of a promotion.] It is great for streaming and gaming. My only issue with it is the battery life, it's awesome but I feel like the batteries in almost any phone out are only good with minimal use. Anytime you start gaming or using it for anything other than calls or music you kill the battery so fast. It is my favorite phone to date and I would only say battery and durability are the only things keeping it from being the best phone it can be. Being a crane mechanic I have to bundle it up in the craziest phone cases because a small drop onto the rocks or any direct impact destroys the phone so easily.
Value
4
Written by a customer while visiting Samsung US