Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,887 Reviews)
Rating breakdown 16,887 reviews
5 Stars
14,896
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
4
Great Product with fast speed.
on August 21, 2023
Posted by: Gopy22
[This review was collected as part of a promotion.] Great streaming, picture quality and audio. Fast calling and quick features but little heavy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fast an camera smart
on August 21, 2023
Posted by: Elanzo
[This review was collected as part of a promotion.] I am extremely happy I invested in the S23 ultra 1 TB model. The phone is very is responsive in every aspect you can think of. Applications open very fast and rarely crash. I am very impressed with camera quality and features. I can spend hours using some of these features that are not available with any other brand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Buggy OS, Crashing camera, and many more issues
on August 21, 2023
Posted by: LuvLuvLuv
[This review was collected as part of a promotion.] I have had every Note and now S22 ultra and S23 ultra and this phone has been the biggest disappointment. The issues are sporadic and hard to replicate on the spot. Which is why I've been stuck with this thing since purchasing. The camera fails more than it works. The screen goes crazy and shuts apps or stops responding and even a restart won't resolve it. The issues stop as swiftly as they start and seem random, so I've been unsuccessful at getting any resolution.
Value
2
Response from Samsung USBy Debra, Social Commerce, August 23, 2023
Aloha LuvLuvLuv,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have you had the opportunity to update the software on your Galaxy S23 Ultra recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. For your convenience, I have included a link below that contains your device's software update. Please make sure that your Galaxy S23's software has been updated with the most current version of software. If you would like any further assistance after updating your device, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have you had the opportunity to update the software on your Galaxy S23 Ultra recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. For your convenience, I have included a link below that contains your device's software update. Please make sure that your Galaxy S23's software has been updated with the most current version of software. If you would like any further assistance after updating your device, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had
on August 21, 2023
Posted by: Thewindowguy
[This review was collected as part of a promotion.] The cameras on the S23 Ultra are second to none. Beautiful, crisp pictures. The ability to zoom up to 100x is amazing.
Phone is very responsive, quick, and easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One Awwsome Phone
on August 21, 2023
Posted by: LadyVampire2u
[This review was collected as part of a promotion.] I love this phone! It has everything you need to make life easier. One of my favorite things is the camera. You can zoom in on things with ease or capture a moment in vivid color. Even edit the photo afterwards. And there's more then enough storage to take all the photos you want if you get the right model. The phone itself is fantastic. I make calls everywhere and all my messages through any app are sent instantly. Games work great and there are no pauses or flickering. It's a wonderful, fast phone. But then I knew that already as it's a Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best product I've ever purchased
on August 21, 2023
Posted by: Amaralb
[This review was collected as part of a promotion.] I use it to play and edit and do many other things , everything works perfectly.
Never gets stuck, the camera is on point , very very good picture quality.
I just love it
Never gets stuck, the camera is on point , very very good picture quality.
I just love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone , extremely fast and quick resposes
on August 21, 2023
Posted by: snskal
[This review was collected as part of a promotion.] I used for streaming and work related apps ,I use the health trackers and physical activity
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pretty Perfect!
on August 21, 2023
Posted by: Shamwow02
[This review was collected as part of a promotion.] I have always loved Samsung phones and I have had people in my family that used to only use Apple devices and I have had them switch to Samsung! This phone is amazing! It takes great pictures, great battery life, and just great for productivity or when I just want to be lazy and scroll on my phone. Either way this phone is a beast!
Value
5
Written by a customer while visiting Samsung US