Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,878 Reviews)
Rating breakdown 16,878 reviews
5 Stars
14,887
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Above and beyond device
on August 21, 2023
Posted by: Chubbskd
[This review was collected as part of a promotion.] The super computer.
I was impressed with this phone, the processor the camera, the battery life.
But someone showed me how to turn it into a DEX computer and the phone completely changed for me.
I would recommend this phone to anyone that is in photography, influencing, streaming,DJing
It.goes above and beyond
I was impressed with this phone, the processor the camera, the battery life.
But someone showed me how to turn it into a DEX computer and the phone completely changed for me.
I would recommend this phone to anyone that is in photography, influencing, streaming,DJing
It.goes above and beyond
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Painful realization.
on August 21, 2023
Posted by: Figgy72
[This review was collected as part of a promotion.] I have been a Samsung Galaxy user for many years. And throughout the years although Samsung has been constantly improving and innovating, The fluidity of the OS is still lacking. I still experience constant overheating when driving in hot weather. I run into many occasions where my device refuses to power on or suddenly shuts off. Even though the My Samsung Galaxy S23 ultra comes with 8 GB of RAM, It always seems to be running rather slow and often closing applications. I love Samsung and I love the way they treat their customers but sadly I will be returning to my previous device. I have invested thousands of dollars of my own money and sadly I cannot confidently use the S23 ultra with peace of mind. As I progress throughout my career notification calls and messages have become top priority and it is something that I experience constant issues with and the main reasons why I will be leaving Galaxy yet again.
Value
2
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Hey there Figgy72,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Check out the article titled, "Keep your Galaxy device at its normal operating temperature" for some helpful information on how to keep your device at its normal operating temperature. I have linked it below for your easy access. If your phone or tablet is not holding a charge or if it turns on for just a few minutes before powering off, your battery is likely the cause of the problem. You can check the device's internal or external battery, as well as the Liquid Damage indicator. Take a look at the article titled, "Galaxy phone or tablet is not staying on or charging" for some simple troubleshooting steps that you can take to help resolve what you have been experiencing with your device. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you haven't updated the software on your device recently, please do so now and ensure that the software is the most current version available. Without knowing more information about what you are currently experiencing with your calls and messaging, I recommend reaching out to Samsung Support at your earliest convenience to conduct some troubleshooting on your device. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Check out the article titled, "Keep your Galaxy device at its normal operating temperature" for some helpful information on how to keep your device at its normal operating temperature. I have linked it below for your easy access. If your phone or tablet is not holding a charge or if it turns on for just a few minutes before powering off, your battery is likely the cause of the problem. You can check the device's internal or external battery, as well as the Liquid Damage indicator. Take a look at the article titled, "Galaxy phone or tablet is not staying on or charging" for some simple troubleshooting steps that you can take to help resolve what you have been experiencing with your device. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you haven't updated the software on your device recently, please do so now and ensure that the software is the most current version available. Without knowing more information about what you are currently experiencing with your calls and messaging, I recommend reaching out to Samsung Support at your earliest convenience to conduct some troubleshooting on your device. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!!
on August 21, 2023
Posted by: John2good
[This review was collected as part of a promotion.] I love the camera!! It takes great pictures and the features on the camera are awesome!!! Killer photos. Best of my friends.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Customization and Use
on August 21, 2023
Posted by: Rjunior
[This review was collected as part of a promotion.] For a little background, I use my phone for everything from work to play. The Samsung Galaxy S3 Ultra is able to keep up with all mobile games, effortlessly. It's also able to keep up with my demanding workflow - editing files on the go, uploading them, collaborating, etc. And with it being 5G capable, I'm able to do all of it fast.
Beyond just using my phone for work and home, I also enjoy customizing my devices and the Android operating system allows for just that, ease of customization. There are thousands of pre-made themes, backgrounds, or you can make your own! And if the original home screen gets too boring for you, you can customize it further by installing one of several apps that fully customize the look, layout and feel of the homescreen - something other competitors do not allow.
Security is a big deal, especially when it comes to picking a device for Work, or for your kids. There are several options for securing your phone, including Fingerprint, Facial Recognition and password/PIN protection. The device itself is secured by Knox, a trusted Anti-virus/security tool. You also have the options to enable/disable communication modes until they're needed, such as NFC, Bluetooth and WiFi, further securing the device.
In short, the Galaxy S23 Ultra is a powerful, secure device to use for whatever you can imagine. From mobile gaming, to work, to just a simple cellphone, it can, and will do it all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The main Features of S23 Ultra for me
on August 21, 2023
Posted by: Husam85sh
[This review was collected as part of a promotion.] 8K video capture
200 MP camera with enhanced night mode
gaming capabilities and very fast loading
Very nice display resolution
200 MP camera with enhanced night mode
gaming capabilities and very fast loading
Very nice display resolution
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great for productivity, and play
on August 21, 2023
Posted by: Parrobman
[This review was collected as part of a promotion.] It has a wide screen and stylus that allow for unprecedented productivity, it's quick and snappy processor allows me to get things done and have fun while doing it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing camera
on August 21, 2023
Posted by: Jpmahyo
[This review was collected as part of a promotion.] Absolutely love taking 100x optical zoom pictures of the moon
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded from 10+
on August 21, 2023
Posted by: ILuvSamsung
[This review was collected as part of a promotion.] Works as expected, I don't notice a huge difference from my 10+, except it is bigger (nice!) & for some reason they decided to change all the buttons to the right side, why samsung why? I did get the 512GB since you can no longer add SD card. It's a 5g phone but I believe it still backbones on the old network, so haven't had issues with reception. I did have to reset all my old earbuds as the volume was lower on new phone once reset they all work fine. It charges super fast if you have the latest charger & cords which is really nice, the battery life is good. Camera is fantastic.
Expensive yes, but worth it if you are a Samsung lover.
Expensive yes, but worth it if you are a Samsung lover.
Value
5
Written by a customer while visiting Samsung US