Customer reviews from https://www.asus.com
ASUS - a - Black
Average customer rating
4.4
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
18
4 Stars
6
3 Stars
3
2 Stars
0
1 Star
1
Customer Reviews for ASUS - a - Black
Posted by: D L Mc
Frequency of use:Daily
Verified Purchase:Yes
Happy with this router so far ( only 3 days). Purchased it to replace a prior ASUS router that died after four years. Installation went smoothly and relinking all devices was pretty seamless. The app is also helpful.
Written by a customer while visiting https://www.asus.com
Posted by: Erica247
Frequency of use:Daily
Verified Purchase:Yes
Very good & fast router that’s worth the money. Easy to install.
Written by a customer while visiting https://www.asus.com
Posted by: Mr. Giles
Frequency of use:Daily
Verified Purchase:Yes
I was having issues with my ISP provided router so I returned it and bought this router. WiFi Strength with my ISP is really good! Haven’t had any issues with it, just ensure when you set it up you do it properly. Also I made the mistake of resetting it after I set it up on accident bc I thought it would just restart the router. Only thing I would really change is the signal distance strength. But other than that really good for the price since I game a lot. I have had zero issues with my connections as of now
Written by a customer while visiting https://www.asus.com
Posted by: Marcusp
Verified Purchase:Yes
Easy setup and great speed. We replaced an older ASUS that did not survive the cable line getting hit by a truck.
Written by a customer while visiting https://www.asus.com
Posted by: CZJISM
Frequency of use:Daily
Verified Purchase:Yes
This is the best Asus I‘ve had the pleasure to be with.
Written by a customer while visiting https://www.asus.com
Posted by: ASUS Router Buyer
Frequency of use:Daily
Verified Purchase:Yes
Router provides good WiFi speeds. Could offer a bit better whole house coverage.
Written by a customer while visiting https://www.asus.com
Posted by: VicDgreat
Verified Purchase:Yes
This router is so easy to install. I'm not a computer type of person. And it only took me like 10 min. The app is so easy to follow. It was a breeze getting it up and running.
Written by a customer while visiting https://www.asus.com
Posted by: East Side Hunky
Frequency of use:Daily
Verified Purchase:Yes
nice router but the app is terrible, does not work or respond as intended, I tried to update the network and it won't let me do so
Response from https://www.asus.comBy CLM, November 18, 2025
Dear East Side Hunky,
Thank you for your comment.
We do understand your disappointment with the ASUS Router application and the inconvenience this may have caused if it you are experiencing issue using it. The application offers powerful, user-friendly network management on the go, allowing for quick setup, real-time monitoring of traffic and devices, and robust security features like parental controls, VPN access, and an AI-powered security scan. Its main strengths include simplifying complex tasks like managing a mesh network and providing secure remote access to your home network. If it's not working properly, ensure you are using the most current version from the link: https://www.asus.com/us/content/asus-router-app/ and your the device has access to a stable and working internet connection.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the ASUS Router application and the inconvenience this may have caused if it you are experiencing issue using it. The application offers powerful, user-friendly network management on the go, allowing for quick setup, real-time monitoring of traffic and devices, and robust security features like parental controls, VPN access, and an AI-powered security scan. Its main strengths include simplifying complex tasks like managing a mesh network and providing secure remote access to your home network. If it's not working properly, ensure you are using the most current version from the link: https://www.asus.com/us/content/asus-router-app/ and your the device has access to a stable and working internet connection.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com