Customer reviews from jbl.com
JBL - Refurbished Excellent - Endurance Peak 3 Dust and Waterproof True Wireless Active Earbuds - 2023 - Black
Average customer rating
3.2
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
44
4 Stars
19
3 Stars
17
2 Stars
15
1 Star
33
100%of customers recommend this product.
(
22 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Endurance Peak 3 Dust and Waterproof True Wireless Active Earbuds - 2023 - Black
Customer Rating
1
Product liability waiting to happen
on October 26, 2024
Posted by: Mitchysteve
from Tn
I had to leave a review. The refurbished pair I received are absolute garbage. Sound quality aside (there is zero bass) they will randomly squawk a high pitched very loud noise directly in your ears. This is a product liability suit waiting to happen.
Response from jbl.comBy Customer Support, October 26, 2024
We'd like to work with you directly on the issues you are experiencing with your JBL Endurance Peak 3. We need to determine the common denominator. For example, if it only happens on a certain album, you may want to adjust the EQ to boost the bass a little bit while listening to that album. But if it only happens when you are using a specific streaming service or app, you might want to check with the service or app to improve the sonic quality. However, if it appears to be completely random, try boosting the low-frequency settings in the EQ to find a happy medium so that a typical recording sounds more full, but recordings with extreme bass are not excessive.
Written by a customer while visiting jbl.com
Customer Rating
1
great if you don't ever get them dirty
on October 4, 2024
Posted by: Silv
from Longmont, Colorado
Ive owned these for over a year or two, and JESUS because of the logo being engraved one of the earbuds just constantly triggers the tough controls. NOT MATTER HOW MUCH I TRY CLEANING THEM IT STILL TRIGGERS THE TOUCH CONTROLS!!! the sound quality is average, and as far as I can tell they're durable, the battery life is amazing too. but no matter how good all of that is, I cant justifiably rate them higher since I can only use one at this current point
Response from jbl.comBy Customer Support, October 4, 2024
We appreciate your feedback. We're here to help. We understand the engraved logo is creating a physical issue that interferes with the touch controls, making it difficult to use our JBL Endurance Peak 3 as intended. We've shared your feedback with our product team. In the meantime, our customer support sent you an email for your consideration. The email is from HCG Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
1
Awful
on August 22, 2024
Posted by: Jfma
I’ve had a pair about two months now and they are highly problematic. Huge charging issues and left earbud has lowered Db levels. Do not buy!
Response from jbl.comBy Customer Support, August 22, 2024
Thanks for your feedback. If you're experiencing a charging issue, clean the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back in the case. If you're experiencing low volume you may also try resetting the unit. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If the issue still persist, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
Stays on you ears!
on August 19, 2024
Posted by: Dallas runner
I’m happy that the units stay in place however I’m really disappointed that it doesn’t come with additional earbuds of different sizes. The wind noises because of the poor bud fit makes it difficult to hear and because of that I’m only giving it a 3 star.
Response from jbl.comBy Customer Support, August 19, 2024
Thanks for your feedback. We're always looking for ways to improve. Our JBL Endurance Peak 3 has 3 sizes of eartips in the box (small, medium, and large). To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Be careful around water
on August 13, 2024
Posted by: PB001
I bought these earbuds for exercising and because I am constantly around water, especially in the summer.
While they initially worked well with clear sounds and connectivity, once they got wet (for far fewer than the 30 minutes advertised) the sound, quality and connectivity all but disappeared. Presently, I can barely hear the music assuming they connect to my device. Although they are advertised as waterproof mine do not appear to be!
While they initially worked well with clear sounds and connectivity, once they got wet (for far fewer than the 30 minutes advertised) the sound, quality and connectivity all but disappeared. Presently, I can barely hear the music assuming they connect to my device. Although they are advertised as waterproof mine do not appear to be!
Response from jbl.comBy Customer Support, August 14, 2024
Thanks for your feedback. In order for your JBL Endurance Peak 3 to give you the best audio response, you must create a tight seal within your ear canal. First, try to angle the ear tip slightly downward to make it easier to insert into your ear canal then gently twist the earbud to fit it securely into the shape of your ear. Next, you may also check the balance control on your source device by going to the "Accessibility" settings on your music player app, commonly found in the playback or EQ settings, and the balance control on the JBL Headphone App. Lastly, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Additionally, this is the most common reason for no sound/lack of sound issues. A simple cleaning will almost always fix this problem. Please click on the link below for detailed online instructions. If the issue remains, please contact us.
Cleaning Instructions: https://support.jbl.com/us/en/howto/tws-headphones-re-establishing-volume-levels-us/000017775.html
Cleaning Instructions: https://support.jbl.com/us/en/howto/tws-headphones-re-establishing-volume-levels-us/000017775.html
Written by a customer while visiting jbl.com
Customer Rating
4
Gift for husband
on July 31, 2024
Posted by: St1138
Bought as a gift my husband seems to like them very much
Written by a customer while visiting jbl.com
Customer Rating
2
on June 17, 2024
Posted by: Montymont
from Indiana
I was convinced I was going to love these but even with the smallest ear grommets, they still don't fit into my ear. They have great features, and yes they're beautiful, I just wish I could get them to fit properly!
Response from jbl.comBy Customer Support, June 17, 2024
Thank you for your feedback. We understand that our JBL Endurance Peak 3 didn't meet your expectations. You can try alternative ear tips from third-party providers that will fit your ear. Should you require more help, please contact us for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
4
Need a easier to open charging case
on June 13, 2024
Posted by: dan1132
from Royal Oak, MI
I just bought these and really like the sound from them. The case however is making me mad. It's made of hard plastic and is so slippery and hard to open because it doesn't have like a lip on the top door to easily lift open so you have to use your finger nail and if you don't have a good grip on the case it'll slip out of your hands and go flying across the room. I've dropped the darn thing several times already when I'm trying to get the earbuds out.
Written by a customer while visiting jbl.com