Customer reviews from jbl.com
JBL - Refurbished Excellent - Endurance Peak 3 Dust and Waterproof True Wireless Active Earbuds - 2023 - Black
Average customer rating
3.2
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
44
4 Stars
19
3 Stars
17
2 Stars
15
1 Star
33
100%of customers recommend this product.
(
22 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Endurance Peak 3 Dust and Waterproof True Wireless Active Earbuds - 2023 - Black
Customer Rating
1
Don’t buy
on August 15, 2026
Posted by: Matt87
from Nj
Can’t wait to get rid of these. JBL speakers are great. These headphone those are the worst sport headphones I’ve ever owned. Doesn’t block out any sound for noise cancelling while on a run or using the lawnmower.
Don’t waste your money because the price seems reasonable. Spend a little more money elsewhere. I know I am soon.
Don’t waste your money because the price seems reasonable. Spend a little more money elsewhere. I know I am soon.
Response from jbl.comBy Customer Support, August 16, 2026
Our JBL Endurance Peak 3 has an adaptive noise cancelling feature which you may customize and adjust the level on the JBL Headphones app. Also, please be advised that if surrounding noise is too loud, noise cancellation will not fully eliminate it, though it will help lessen it. If you need more help, please contact our customer support directly to assist you further with your concern. https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
3
I was expecting better
on August 10, 2026
Posted by: Rstewart
from JACKSON mi
I bought these ear headphones because I love all my other JBL speakers! I don't like that u have to switch modes 1 for talking n 2 listening to music and the quality is good but not loud enough I can barely hear when I'm talking on the Bluetooth they can hear me and say the quality is great I just think they're to expensive not to b able to hear very well on them I think I'm going to return them as I've only used them 2x
Written by a customer while visiting jbl.com
Customer Rating
3
Sounds
on August 9, 2026
Posted by: xxylemm
Uncomfortable fittings. Sound quality is very thin.
Response from jbl.comBy Customer Support, August 9, 2026
In order for our JBL Endurance Peak 3 to fit in your ears and deliver the best sound, you must create a tight seal within your ear canal. Angle the eartip slightly downward to make it easier to insert into your ear canal. Gently twist the earbud to fit it securely into the shape of your ear. Continue adjusting the earbud into your ear canal to achieve the best seal and secure fit. It is also best to try this with all of the provided eartip sizes, until you find the one that accomplishes this most easily. You may contact our customer support for further assistance. https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible
on August 7, 2026
Posted by: Km11
I’ve bought two of these and both times, the right earbud stopped charging at 10% and just after the product warranty expired. They’re only good for 14 months.
Written by a customer while visiting jbl.com
Customer Rating
2
Poor battery life.
on August 4, 2026
Posted by: BHMII
from Tuscaloosa, AL
I received these for Christmas 2024. Battery losses all power after 30 minutes of use, no matter the charge time.
Response from jbl.comBy Customer Support, August 4, 2026
Thanks for bringing this to our attention. We recommend cleaning the charging contact pins on both the case and the earbuds using a cotton swab lightly dampened with rubbing alcohol to ensure a proper connection. Please make sure the pins are completely dry before placing the earbuds back in the case. If you need further assistance, please contact our support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
Works great!
on May 5, 2026
Posted by: Review by GG
I bought these before a trip and they worked great, were comfortable, and I never felt like I was unaware of what was going on around me.
The main challenge I’ve had with these is getting them to properly connect with both my phone and laptop. Connection has been very difficult and inconsistent. Though I would absolutely buy them again, I would like connectivity to be a much easier process.
The main challenge I’ve had with these is getting them to properly connect with both my phone and laptop. Connection has been very difficult and inconsistent. Though I would absolutely buy them again, I would like connectivity to be a much easier process.
Written by a customer while visiting jbl.com
Customer Rating
1
Worst ear buds I've ever had
on April 16, 2026
Posted by: Stephen7
from Utah
Can't hear anything with these unless I'm in a silent room. If I'm outside I can hear the wind or cars driving by but no music or phone calls. I wouldn't even feel good selling these to someone to try and recoup my loss. All my skull candies have way way outperformed these
Response from jbl.comBy Customer Support, April 19, 2026
We appreciate your feedback on our JBL Endurance Peak 3 TWS. We understand that the sound quality of this product didn't exceed your expectations. We value your feedback in helping us improve and provide an exceptional user experience. We'll make sure to share your feedback with the appropriate team. Please contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
2
Basic no so great
on April 12, 2026
Posted by: OCTAVIOramz
I bought this last month and really what I was expecting was an upgrade from my last ones , the ones that just end the warranty and stop working.
Response from jbl.comBy Customer Support, April 12, 2026
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Endurance Peak 3 TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com