Customer reviews from jbl.com
JBL - Refurbished Excellent - Endurance Peak 3 Dust and Waterproof True Wireless Active Earbuds - 2023 - Black
Average customer rating
3.2
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
44
4 Stars
19
3 Stars
17
2 Stars
15
1 Star
33
100%of customers recommend this product.
(
22 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Endurance Peak 3 Dust and Waterproof True Wireless Active Earbuds - 2023 - Black
Customer Rating
3
It’s okay
on August 24, 2025
Posted by: RobCar93
I think they’re good in-ear headphones but they aren’t as noise cancellation as I would like. I feel like they are to heavy and sometimes come out of ear or won’t hold in. I definitely hear more ambient sound even when the sound control is off for that… would I buy a different color, probably not but I bought mine half off because they were refurbished, I enjoy JBL products but this one is just okay
Response from jbl.comBy Customer Support, August 24, 2025
Thank you for bringing this to our attention. Please choose the best eartip for your ear and create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. For further assistance, please feel free to contact our customer support. https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect Gift
on August 18, 2025
Posted by: Thoughtful Hubby
from Houston, TX
I bought these for my wife as a gift. No other headphones would stay in her ear. These are perfect and also sound great.
Written by a customer while visiting jbl.com
Customer Rating
3
Not bad, but not the best either
on August 7, 2025
Posted by: Mcgeeks
from Salt lake city, Utah
Not a terrible pair of headphones, I've had them for a few months as my go to gym workout pair. I haven't dropped them or anything...however after going to the gym with them...the right ear piece has started having issues with muffled sound quality and will occasionally make a cracking noise like there's some internal damage. Like I said, never dropped them or have done anything difficult as I've worked out with them.
Response from jbl.comBy Customer Support, August 8, 2025
We're here to help with your JBL Endurance Peak 3. Please check the equalizer settings of your phone and set it to default. We also recommend trying to connect it with a different device or play audio using a different application. You may also try doing a Factory Reset. Take both earbuds out. Make sure that they are not connected to any Bluetooth. Press either the left or right earbud three (3) times then hold it on the third tap for 5 seconds. Once done, put back both earbuds inside the charging case for 10 seconds while the lid is closed. If the issue still persists, please be advised that our product have a 1-year manufacturer warranty. Feel free to contact our customer support for further assistance. https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
Do Not Buy
on August 4, 2025
Posted by: JBL No Good
Horid controls and engineering. Have to re-pair every time I switch devices. Do not buy!!!!!!.
Response from jbl.comBy Customer Support, August 4, 2025
Thanks for your feedback. Our JBL Endurance Peak 3 does not support the multipoint connection feature, which allows you to easily switch between two devices. We recommend trying our earbuds that do have this feature like the JBL Tune Flex 2, Tune Beam 2, and Tune Buds 2 to ensure a seamless device switching experience.
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect for work
on August 2, 2025
Posted by: Bwyatt
I bought these ear buds about a month ago and ive got to say they are great! They sound good they fit good and the dust and water proof capabilities are awesome I usually go through a few pairs of ear buds a month but these seem to be hanging tuff ive recommend these to all my coworkers and friends and family. Also I got the personalized and they turned out great!
Written by a customer while visiting jbl.com
Customer Rating
2
Battery sucks
on July 27, 2025
Posted by: GMNK
from Fast store in São Paulo
After a few months, the battery that was suppose to last a long time cannot handle a few minutes. It's frustrating to spend so much money for a product that doesn't work.
Response from jbl.comBy Customer Support, July 28, 2025
Thanks for your feedback. It is possible that the battery is losing its capacity. However, it is also possible that the battery is working correctly, but depletes more quickly when the volume is very loud and/or the bass has been boosted. Try to charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to-playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
3
Mistake
on July 20, 2025
Posted by: Anth828
Not what I wanted. Really needed the ones that do not insert to your ear
Response from jbl.comBy Customer Support, July 21, 2025
Thanks for your feedback on our JBL Endurance Peak 3. If you are looking for a JBL headphone that sits right out of your ear, you may want to check out our JBL Soundgear Sense here: https://www.jbl.com/wireless-earbuds/SOUNDGEAR-SENSE.html
Written by a customer while visiting jbl.com
Customer Rating
3
Uncomfortable fit
on July 15, 2025
Posted by: Jero
They stay on well but after a while of wearing them the ear hooks hurt my ears. They also don't get very loud at the loudest, and they look ridiculous on ear. Unfortunately I had to return them.
Response from jbl.comBy Customer Support, July 15, 2025
We appreciate your feedback with our JBL Endurance Peak 3. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com