Customer reviews from jbl.com
JBL - Refurbished Excellent - Endurance Peak 3 Dust and Waterproof True Wireless Active Earbuds - 2023 - Black
Average customer rating
3.2
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
44
4 Stars
19
3 Stars
17
2 Stars
15
1 Star
33
100%of customers recommend this product.
(
22 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Endurance Peak 3 Dust and Waterproof True Wireless Active Earbuds - 2023 - Black
Customer Rating
1
Eventual defeito de fabrico
on October 31, 2025
Posted by: pedroar
from Porto, Portugal
Infelizmente, alguns meses depois de comprar o produto, deixou de ser possível carregar os auriculares. Na loja trocaram por uns novos, mas o problema voltou a acontecer. Pelas reviews que pude consultar, é um problema recorrente, eventualmente algum defeito no design.
Tirando esse defeito, são muito confortáveis, som com qualidade, embora o volume máximos seja um pouco baixo.
Written by a customer while visiting jbl.com
Customer Rating
2
Terrible purchase
on October 21, 2025
Posted by: Abc73
Sound is terrible. Sounds like I’m listening to something underwater, and the volume level on the top end is too low. I can’t even hear anything while running along a busy street.
Written by a customer while visiting jbl.com
Customer Rating
3
Great earbuds, but they don't always hang up when
on October 16, 2025
Posted by: CL03
from Havana, FL
Sounds quality is very good on a phone call and with music. However, when trying to hang up on a call, I tap on the earpiece and nothing happens, the call is still connected. I hear the beep, like it hung up, but it didn't. This happens most of the time, but there have been a few times when it did work. My favorite quality is that when on a phone call, the surrounding noises do not interfere with the sound quality for the person on the other end of the call. This was the main reason why I bought the JBL Endurance Peak 3 refurbished over the ear earbuds.
Response from jbl.comBy Customer Support, October 17, 2025
Thank you for bringing this to our attention. Please try connecting your JBL Endurance Peak 3 to a different device while on a call to see if the end call function works. This will help us determine where the issue lies. If the problem persists, please contact our customer support service through our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
1
I have other JBL products but this one SUCKS
on October 16, 2025
Posted by: Sideshow
I've had these headphones for about 6 months because I was waiting for them to "grow on me". They never did. It has all these cool features on the box that end up getting in the way. I wear glasses and they fit awkwardly and uncomfortably. When I don't wear glasses, I'm always adjusting them. Imagine, you're on the treadmill and they're slipping. The moment you adjust them you activate a feature or pause the track you were listening to. Very annoying. How these managed to win an award is beyond me. The sound quality is good if you can get it in the right position (and get it to stay). They will slip out
Response from jbl.comBy Customer Support, October 16, 2025
Thanks for your feedback on our JBL Endurance Peak 3. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
Good headphones
on October 15, 2025
Posted by: Jazz Jazz
I bought this a few months ago and so far so good. It holds it's charge really well and and the sound quality is good. Noise canceling, and you always have a charger. The ambient aware settings are ok, you can kinda hear your surroundings and kind of hear your music, not for me.
Response from jbl.comBy Customer Support, October 16, 2025
We appreciate your feedback on our JBL Endurance Peak 3. With our JBL Headphones App, you can disable the Ambient Aware of your headphones or by tapping the earbuds once.
Written by a customer while visiting jbl.com
Customer Rating
5
Very comfortable.
on October 1, 2025
Posted by: Smokey0206
from Apex NC
Very Comfortable. I wore them on the plane back and forth for 6 hours . Sound was great . Even fell a sleep with them in. No worries of falling out. Also had them on while I was golfing too . It was great to listen to tunes and play
Written by a customer while visiting jbl.com
Customer Rating
5
Second Pair - Love them both.
on September 24, 2025
Posted by: JBL Second Pair
from KENTUCKY
This is my second pair, and I really love them. They fit great and are comfortable to wear all day long.
Written by a customer while visiting jbl.com
Customer Rating
1
No bueno.
on August 31, 2025
Posted by: Bb088708
Overpriced. Worst earbuds i ever purchased. Very disappointed was looking forward to enjoying them since JBL bluetooth speakers are awesome. Earbuds sound quality and comfort is extremely poor.
Response from jbl.comBy Customer Support, September 1, 2025
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Endurance Peak 3 TWS didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your earbuds, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com