Customer reviews from jbl.com
JBL - Refurbished Excellent - Endurance Peak 3 Dust and Waterproof True Wireless Active Earbuds - 2023 - Black
Average customer rating
3.2
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
44
4 Stars
19
3 Stars
17
2 Stars
15
1 Star
33
100%of customers recommend this product.
(
22 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Endurance Peak 3 Dust and Waterproof True Wireless Active Earbuds - 2023 - Black
Customer Rating
1
junk
on April 10, 2026
Posted by: tomtim
no volume control, fn junk!!!!!!!! totally a waste of money
Response from jbl.comBy Customer Support, April 10, 2026
We appreciate you taking the time to share your feedback with us. We're always looking for ways to improve, and we'll make sure to forward your comments to the appropriate team. To enable volume control on your Endurance Peak 3, open the JBL Headphones App, tap “JBL Endurance Peak 3”, go to “Gestures”, and select your preferred settings. If you need further assistance, you may contact us at: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Great product
on March 12, 2026
Posted by: Holly92
These were definitely worth the investment. Great quality, fits in my ears perfectly. I love that the case they come in charges them. The headphones and case both carry a charge for a long time.
Written by a customer while visiting jbl.com
Customer Rating
4
on February 8, 2026
Posted by: Earbuds2
They are good but one of the ear buds makes a crackling noise when ambient aware.
Written by a customer while visiting jbl.com
Customer Rating
1
Not what I expected
on January 25, 2026
Posted by: Wondertwins
from St. Clair Shores, MI
Purchased a few weeks ago in hopes of upgrading from my old JBL earbuds. Sound quality is not good. Sounds very windy like a seashell when not on am active call or listening to music. Have to force the further into ear to hear the music or call better and to eliminate the windy/ocean sound. The fit is very uncomfortable. I've tried all the sizes that came in the box, no luck. Falls out of my ear will sitting doing nothing at all.
Response from jbl.comBy Customer Support, January 25, 2026
We appreciate your feedback on our JBL Endurance Peak 3. We understand that the sound quality of this product didn't exceed your expectations. We value your input in helping us improve and provide an exceptional user experience. We'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
1
just bad design
on January 24, 2026
Posted by: bad earbud 2
from Atlanta
pretty uncomfortable and touch buttons on headphones are a big no for me at this point. they trigger on anything except your finger so even if you disable the control so your not constantly having your music turned off you still hear constant beeping from the "button" getting activated and then the system constantly going off about google assistant for whatever reason
Response from jbl.comBy Customer Support, January 25, 2026
Thanks for your question. We would like to work with you directly to address the issue with your JBL Endurance Peak 3 and provide troubleshooting steps that might help isolate the problem. Please contact us here https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
2
Quit working
on December 27, 2025
Posted by: NoMoMusic
from Beaverton, OR
I have bought 2 pairs of these. In both pairs, the right earbud quit charging and now won’t work. They both quit within a year.
Response from jbl.comBy Customer Support, December 27, 2025
Thank you for your feedback. This is not what we want you to experienced with our JBL Endurance Peak 3. With TWS ear buds, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. These issues can be resolved by cleaning the contact points on the earbuds and charging case. If this does not resolve the issue, feel free to contact our customer support for further assistance. https://support.jbl.com/us/en/#contact
Here is also the link of the detailed instructions for cleaning: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Here is also the link of the detailed instructions for cleaning: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Written by a customer while visiting jbl.com
Customer Rating
5
Honestly the best running/workout pairs
on December 18, 2025
Posted by: Kkuska1
from Long beach
This is my second pair and the only headphones that stay in comfortably, don’t mind sweat, and the battery lasts. I ran a marathon and tried multiple sets while training and these were the best!
Written by a customer while visiting jbl.com
Customer Rating
5
Goldilocks
on December 10, 2025
Posted by: O0kalā
My 3rd pair over years. Excellent quality and sound. The competition is either built cheap for cheap or easily overpriced. These are in the Goldilocks zone, IMO.
Written by a customer while visiting jbl.com