Customer reviews from jbl.com
JBL - Refurbished Excellent - Endurance Peak 3 Dust and Waterproof True Wireless Active Earbuds - 2023 - Black
Average customer rating
3.2
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
44
4 Stars
19
3 Stars
17
2 Stars
15
1 Star
33
100%of customers recommend this product.
(
22 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Endurance Peak 3 Dust and Waterproof True Wireless Active Earbuds - 2023 - Black
Customer Rating
1
Inherently broken. Every replacement the same.
on October 16, 2023
Posted by: jblarebad
First pair I bought lasted two months before the left earbud stopped charging. I received a replacement and after a month, the left earbud stopped charging. These are inherently broken. Don't get tripped up by the fact they work well to begin with. They do not last.
By Customer Support, October 17, 2023
Thank you for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Endurance Peak 3. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
1
It sucks
on October 6, 2023
Posted by: Taz78
from Brooklyn NY
These earbuds don’t work. It doesn’t want to even take a charge. The wire, that came with it. Died about a week after purchasing it. I’m using my IPad wire, and I noticed, it’s not taking a charge at all, the doesn’t even work and my earbuds went all the way down to 0%, after it being plugged in and used for 5 minutes. This the second time I’ve tried this, and it’s the same problem
By Customer Support, October 7, 2023
Thank you for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL JBL Endurance Peak 3. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
2
Fantastic...but...
on October 1, 2023
Posted by: OregonMom
I love the sound these earbuds provide. Great bass and clarity. They stay put on a run. However, the noise from even the slightest breeze significantly affects your ability to understand a caller, for them to understand you, and to hear music. If trying to wear these on a bike ride, the noise is downright intolerably deafening. I have tried repositioning them to avoid the din, but to no avail. These need a redesign.
By Customer Support, October 2, 2023
Thanks for sharing your feedback on our JBL Endurance Peak 3. We value your input, and we'll make sure to forward your feedback to the appropriate team. We're here to help. For your JBL Endurance Peak 3 to give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Great product
on September 23, 2023
Posted by: Yank
I like this product a lot it has clear sound and is very stable on the ears. I’d recommend this to anyone
Written by a customer while visiting jbl.com
Customer Rating
4
The mostly goods and some bads of the Peak
on August 12, 2023
Posted by: Spen L
from FL
The JBL endurance Peak 3 earbuds are stunningly good but one major problem I have is because on the bottom there is a rough rubber edge to it, it ended up making my ears sore if I wore them a certain way. The majorly awesome part despite that fact is you can wear them while doing a job that deals with dust and sweat and it works no matter what elements you throw at it. The Bass is a bigger improvement even if you are just a casual listener of music while doing a task. One thing I hope JBL improves on in the next one to make even better is durability and battery life to make them the number one pick out of all earbud brands with headphone quality.
Written by a customer while visiting jbl.com
Customer Rating
3
Great sound! Poor controls
on August 7, 2023
Posted by: Daniel Clark
I had the jbl endurance peak 1 for a long time till I lost it. I bought these and sound is amazing, however I hate the controls. The peak 1 can tap once to pause and swipe for volume. This one you cannot which makes it very annoying and you also have to download an app. If they had the swipe feature for volume it give it a 5
By Customer Support, August 8, 2023
We appreciate your feedback on our JBL Endurance Peak 3. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
1
Volume Issues
on August 5, 2023
Posted by: Shet
from Las Vegas, NV
Fit great but that is about it. The volume is so low that you can't hear anything from your connected device if you're in a place with a lot of background noise, like the gym. Smart phone is at full volume and I can barely hear content through the buds. Major design flaw in this product.
By Customer Support, August 8, 2023
We appreciate your feedback on our JBL Endurance Peak 3. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
2
Great concept, improvements needed
on July 28, 2023
Posted by: AlexP22
from Miami, Fl
The sound quality is good. The ear hook functions well. The case feel too light as if it were hollow. Opening the case is dificult sometimes because it feels slippery. The silicone jacket on the earphones bothers after 1.5 hours. The control function is not good enough. To conclude, the build quality, the comfort, and the controls are needed to be addressed.
By Customer Support, July 28, 2023
We appreciate you taking the time to provide feedback on our JBL Endurance Peak 3. We understand that it did not meet your expectations. We're looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need further assistance with your unit, please reach out to our customer support. We're here to help.
Written by a customer while visiting jbl.com