Customer reviews from sony.com
Sony - Refurbished Excellent - XB100 Compact Bluetooth Speaker - Black
Average customer rating
4.3
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
11
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
1
92%of customers recommend this product.
(
11 out of
12)
Customer Reviews for Sony - Refurbished Excellent - XB100 Compact Bluetooth Speaker - Black
Customer Rating
1
DO NOT PURCHASE
on May 19, 2025
Posted by: DontEmailMe
Terrible speaker the worst I have ever owned. Surprised that Sony made this as they usually have decent design and quality. It will randomly disconnect from devices and will only choose to reconnect when it wants.
A major functionality design flaw is putting the usb port in the way of the tether strap.
A major functionality design flaw is putting the usb port in the way of the tether strap.
Response from sony.comBy Sony North America Customer Support, May 21, 2025
Hi DontEmailMe, thank you for your feedback. We're genuinely sorry to hear about your frustrating experience with the SRS-XB100 speaker. We understand your disappointment, especially given your past positive experiences with our products.
We also appreciate you bringing the design flaw regarding the USB port and tether strap to our attention; user feedback like this is invaluable for future product development.
We'd like to help you resolve these issues. We're here to assist you and would be glad to provide you with some troubleshooting steps to address the connectivity problems:
- Move both devices away from possible sources of interference (Wi-Fi routers, microwaves, other Bluetooth devices).
- Perform a power cycle on both the SRS-XB100 and the source device (such as your phone or tablet) by turning them off and then back on again.
- Ensure your SRS-XB100 and source device are running the latest firmware/software versions. For the speaker, please check this link: https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000951520.html?search=software
- If problems remain, perform a full factory reset of the SRS-XB100. For detailed instruction about the reset, please visit the following link: https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946308.html
Your unit comes with a 1-year warranty. If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Thanks for considering Sony products and for letting us know about these issues.
Sincerely,
Stephanie
We also appreciate you bringing the design flaw regarding the USB port and tether strap to our attention; user feedback like this is invaluable for future product development.
We'd like to help you resolve these issues. We're here to assist you and would be glad to provide you with some troubleshooting steps to address the connectivity problems:
- Move both devices away from possible sources of interference (Wi-Fi routers, microwaves, other Bluetooth devices).
- Perform a power cycle on both the SRS-XB100 and the source device (such as your phone or tablet) by turning them off and then back on again.
- Ensure your SRS-XB100 and source device are running the latest firmware/software versions. For the speaker, please check this link: https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000951520.html?search=software
- If problems remain, perform a full factory reset of the SRS-XB100. For detailed instruction about the reset, please visit the following link: https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946308.html
Your unit comes with a 1-year warranty. If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Thanks for considering Sony products and for letting us know about these issues.
Sincerely,
Stephanie
Written by a customer while visiting sony.com
Customer Rating
5
Love It
on May 2, 2025
Posted by: Cam0
Gender:Male
Received as a Christmas present. Take it with me on the Golf Course. Sound quality is Awesome, and the size is perfect to fit snugly in a drink holder in the golf cart.
I would recommend this to a friend!
Response from sony.comBy Sony North America Costumer Support, May 3, 2025
Hello Cam0,
Thank you for the five-star review!
We're thrilled to hear you're enjoying your Christmas gift, nothing but the best XB100 Portable Wireless Speaker! It's great to know its compact portable design with versatile strap included is letting you take it anywhere–especially in the golf cart!
We want to thank you for choosing Sony!
Best regards, –Jenn.
Thank you for the five-star review!
We're thrilled to hear you're enjoying your Christmas gift, nothing but the best XB100 Portable Wireless Speaker! It's great to know its compact portable design with versatile strap included is letting you take it anywhere–especially in the golf cart!
We want to thank you for choosing Sony!
Best regards, –Jenn.
Written by a customer while visiting sony.com
Posted by: BUILDING12
Gender:Male
Verified Purchase:Yes
MY LAST WIRELESS SPEAKER JUST STOPPED WORKING (NOT A SONY) AND I SUGGESTED TO MY WIFE A REPLACEMENT WOULD BE A GOOD X-MAS GIFT. SHE BOUGHT ME THE SONY XB100 AND I LOVE IT. THE SOUND QUALITY IS FANTASTIC. I WORK IN OUTDOORS A LOT AND THIS IS THE PERFECT WIRELESS SPEAKER FOR THAT, SMALL, LIGHTWEIGHT AND EASY TO OPERATE.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, Sony.com, January 2, 2025
Hi Building12,
Thank you for sharing your experience!
We're thrilled to hear that you're loving your new Sony XB100 Portable Wireless Speaker. Its compact size, lightweight design, and exceptional sound quality make it a perfect companion for outdoor activities, and we're glad it's meeting your needs so well.
Thank you for choosing Sony! Enjoy the music, wherever your work takes you!
-Maria
Thank you for sharing your experience!
We're thrilled to hear that you're loving your new Sony XB100 Portable Wireless Speaker. Its compact size, lightweight design, and exceptional sound quality make it a perfect companion for outdoor activities, and we're glad it's meeting your needs so well.
Thank you for choosing Sony! Enjoy the music, wherever your work takes you!
-Maria
Written by a customer while visiting sony.com
Customer Rating
2
The Most Difficult Device to Connect via Bluetooot
on May 10, 2024
Posted by: ERLANHIDAYAT
Gender:Male
Verified Purchase:Yes
All is well when already connected to Android Phone, but to connect, may take hours to try this and that.... Practically bad arrangement ini bluetooth connection, too complicated and too many words in help....
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 11, 2024
Hi ERLANHIDAYAT, thanks for choosing and purchasing our product. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
~Earl
~Earl
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I love this little speaker I will eventually advance to the 200 and 300 versions but for the 100 pretty awesome and then I finally got two of them and paired them together and it's even better I love the stereo mode between two and I just love this speaker if you placed it in the right areas where the sound can bounce off the walls or cabinets or a box even the base is even stronger so keep that in mind and get a good sound app to go along with it
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 6, 2023
Hi MrDonBerry,
Amazing! We're thrilled that you are enjoying the sound quality, Stereo Pair function, and dedicated app (Sony Music Center) of the speaker.
Enjoy big sound with the super-compact SRS-XB100 wireless speaker, offering powerful, clear sound, an updated IP67 waterproof and dustproof design and up to 16 hours of battery life. Small enough to fit in a bag or cupholder, the XB100 also features a versatile strap to take with you wherever you go. Thank you for choosing Sony!
-Ralph
Amazing! We're thrilled that you are enjoying the sound quality, Stereo Pair function, and dedicated app (Sony Music Center) of the speaker.
Enjoy big sound with the super-compact SRS-XB100 wireless speaker, offering powerful, clear sound, an updated IP67 waterproof and dustproof design and up to 16 hours of battery life. Small enough to fit in a bag or cupholder, the XB100 also features a versatile strap to take with you wherever you go. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: G Smitty
Gender:Male
Verified Purchase:Yes
I really like these little speakers. But sonys website is very very slow and antiquated registered my speakers then they are not there when I go back to sonys to the website and the speakers are not shown. I have registered them twice something is no working properly
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 28, 2023
Hi G Smitty,
Amazing! You definitely made the right choice! We're sorry you've been running into difficulty try to register your product on our website. Sony's commitment to customer satisfaction is our top priority. Please reach out to Product Support directly at 239-245-6366 to provide additional information to register your product.
Despite your concerns, we're glad that your investment is worth it and you are enjoying everything about this great speaker. Enjoy big sound with the super-compact SRS-XB100 wireless speaker, offering powerful, clear sound, an updated IP67 waterproof and dustproof design and up to 16 hours of battery life. Small enough to fit in a bag or cupholder, the XB100 also features a versatile strap to take with you wherever you go. Thank you for choosing Sony! -Jess
Amazing! You definitely made the right choice! We're sorry you've been running into difficulty try to register your product on our website. Sony's commitment to customer satisfaction is our top priority. Please reach out to Product Support directly at 239-245-6366 to provide additional information to register your product.
Despite your concerns, we're glad that your investment is worth it and you are enjoying everything about this great speaker. Enjoy big sound with the super-compact SRS-XB100 wireless speaker, offering powerful, clear sound, an updated IP67 waterproof and dustproof design and up to 16 hours of battery life. Small enough to fit in a bag or cupholder, the XB100 also features a versatile strap to take with you wherever you go. Thank you for choosing Sony! -Jess
Written by a customer while visiting sony.com
Customer Rating
5
Sony xb100 amazing bass sound quality durability
on October 16, 2023
Posted by: Wipfler
Gender:Male
Verified Purchase:Yes
I bought this a few weeks ago and it was the best decision I ever made.. The sound quality is absolutely phenomenal and the bass is on another level JBL doesn't even come close and the crispness of the treble and vocals will enchant you under its exquisite spell that only a Japanese company could bring forth !!! Not to mention the durability and the beautiful modern design and amazing battery life..I just hope Sony if your reading this that you fix the volume decrease as the battery decreases as the speaker isn't that loud to begin with .I also really wish that you would open up the xb43 line again those were your best speakers ever!!! Thanks again for making such an amazing product...
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 17, 2023
Hello Wipfler,
Good decision! Thank you for sharing your feedback with our Sony SRSXB100. We are truly delighted to hear that you are pleased with the audio performance, design and battery life of your new Sony SRSXB100. We value your inputs and suggestions to help us improve more. Noted on that request.
About the volume decreases as the battery becomes low. It is actually not a malfunction or as we say it is normal when using the built-in battery. You may find this link helpful.
Sound becomes low while in use:
https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946305.html
Hope this helps.
Enjoy big sound with the super-compact SRS-XB100 wireless speaker, offering powerful, clear sound, an updated IP67 waterproof and dustproof design and up to 16 hours of battery life. Small enough to fit in a bag or cupholder, the XB100 also features a versatile strap to take with you wherever you go.
Thank you for choosing Sony and for your recommendation.
Regards,
Marco
Good decision! Thank you for sharing your feedback with our Sony SRSXB100. We are truly delighted to hear that you are pleased with the audio performance, design and battery life of your new Sony SRSXB100. We value your inputs and suggestions to help us improve more. Noted on that request.
About the volume decreases as the battery becomes low. It is actually not a malfunction or as we say it is normal when using the built-in battery. You may find this link helpful.
Sound becomes low while in use:
https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946305.html
Hope this helps.
Enjoy big sound with the super-compact SRS-XB100 wireless speaker, offering powerful, clear sound, an updated IP67 waterproof and dustproof design and up to 16 hours of battery life. Small enough to fit in a bag or cupholder, the XB100 also features a versatile strap to take with you wherever you go.
Thank you for choosing Sony and for your recommendation.
Regards,
Marco
Written by a customer while visiting sony.com