Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 47mm BT - Black - (2023)
Average customer rating
4.6
(1,360 Reviews)
Rating breakdown 1,360 reviews
5 Stars
1,029
4 Stars
237
3 Stars
43
2 Stars
24
1 Star
27
82%of customers recommend this product.
(
146 out of
179)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 47mm BT - Black - (2023)
Customer Rating
2
Watch band failure
on August 23, 2023
Posted by: Lois
from Auburn, Wa
My daughter got me this watch because of the fall protection.
My problem is the watch band falls off multiple times a day. Al.ost lost it once. When reattached it seams solid, you can give it a tug and it stays on. Then for no reason I can figure it just falls off.
My problem is the watch band falls off multiple times a day. Al.ost lost it once. When reattached it seams solid, you can give it a tug and it stays on. Then for no reason I can figure it just falls off.
Response from Samsung USBy Debra, Social Commerce, August 31, 2023
Howdy Lois,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch5 Classic. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. It is possible that the strap button on your band has pressed up against your skin, possibly while being worn slightly tighter than expected, and accidentally pulled away from the watch. However, without knowing the variables involved when this occurred and not being able to ask you any follow up questions, I advise you to reach out to Samsung Support if you would like any further assistance and/or troubleshooting. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch6-classic/
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch5 Classic. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. It is possible that the strap button on your band has pressed up against your skin, possibly while being worn slightly tighter than expected, and accidentally pulled away from the watch. However, without knowing the variables involved when this occurred and not being able to ask you any follow up questions, I advise you to reach out to Samsung Support if you would like any further assistance and/or troubleshooting. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch6-classic/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
4
I love the look
on September 12, 2023
Posted by: Mika48
[This review was collected as part of a promotion.] I love the size this 47mm watch face, I use it to keep tabs on my blood glucose in big bold numbers. The total look of this big chrome faced watch is amazing. I originally purchased because of its size and the goggle wear platform I thought I needed fr one of my apps but there isn't much to write home about as far as that's concerned, there are not alot of apps yet like the old platform and it is a bummer that they don't cross over. Other than that think it's a great watch with great potential.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch Great Battery
on September 11, 2023
Posted by: BaldandVegan
Expertise:Intermediate
I have thoroughly enjoyed this watch! Samsung states 40hrs of battery...not for me. I have gotten well over a day and a half battery. I'm not using power save mode or watch-only mode. I suggest watching YouTube reviews on the watch so you can turn off some of the settings you are not aware of that drain your battery while still getting the most out of your watch. Whatgear, Mike O'Brian, or CKid are a few channels you should check out.
Fully charged my watch at 6 am, worked out in exercise mode for over an hour with music, at work two of my walks were automatically detected and I am currently at 87% It is 1:30 pm
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!! FAST,COMFY,GREAT DESIGN ,Great Battery
on September 21, 2023
Posted by: GLus1012
[This review was collected as part of a promotion.] This watch is alot faster then my active 2. The battery last all day. The look and feel is great! I love that they brought the spinning bezel back. Best watch out!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
LAME, probably return
on December 5, 2023
Posted by: Galaxy phone dude
No charger with Galaxy 6 Classic 47mm, needed to buy an adapter. That's LAME. No manual. Can't figure out how to use it.
Response from Samsung USBy Social Commerce, December 6, 2023
Howdy Galaxy,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included a couple of links that you may find beneficial like your device manual as well as to the Samsung YouTube channel so that you can get better acquainted with your new Galaxy Watch6 Classic. With many Galaxy users making sustainable choices in their daily lives to promote better recycling habits as well as having compatible charging blocks and/or adapters from previous devices, we try to lead a sustainable future by minimizing environmental impact. As you know, wall chargers and/or adapters are sold separately. Let us know if you would like any further assistance by contacting Samsung Support at your leisure. We're always here to assist you in every way that we can! Happy Holidays! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included a couple of links that you may find beneficial like your device manual as well as to the Samsung YouTube channel so that you can get better acquainted with your new Galaxy Watch6 Classic. With many Galaxy users making sustainable choices in their daily lives to promote better recycling habits as well as having compatible charging blocks and/or adapters from previous devices, we try to lead a sustainable future by minimizing environmental impact. As you know, wall chargers and/or adapters are sold separately. Let us know if you would like any further assistance by contacting Samsung Support at your leisure. We're always here to assist you in every way that we can! Happy Holidays! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
Written by a customer while visiting Samsung US
Customer Rating
5
My all-time favorite watch!!!
on December 12, 2023
Posted by: Victor
[This review was collected as part of a promotion.] I am a wrist watch fanatic. I have dozens consisting of everyday wear to high end, and each day I keep coming back to this one. The battery life is PHENOMENAL. 3 days at LEAST with all day usage. Great features, accurate sensors, the list goes on. Can't recommend enough SERIOUSLY.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Great watch, stopped working after 4 months
on December 22, 2023
Posted by: Tonlove
[This review was collected as part of a promotion.] I'm a Samsung fan, I've bought all their products, every phone and watches. The watch was working great, the worst part you had to recharge the battery every day, but happens that this watch suddenly stopped working after 4 months of carefully wearing it. The battery was fully charged, I turned it on and suddenly went off, and stayed like that no signals of turning on ever again. This is the second time this happened to me with a Samsung watch and I always go for the pricey one, waste of money.
Value
1
Response from Samsung USBy Social Commerce, December 27, 2023
Hi Tonlove,
Thanks for taking the opportunity to review your Samsung Galaxy Watch6 Classic. We appreciate your directness. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! If the watch will not power on, it doesn't seem to charge, or the light on the charger blinks, the problem could be anything from the battery, connection, the charger, or the watch itself. Take a look at, "Samsung smart watch will not charge or power on" when you have the available time to conduct some troubleshooting steps on your Galaxy Watch6 Classic. Feel free to contact Samsung Support afterwards if you would like any further assistance or if you have any questions for us. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch6-classic/
https://www.samsung.com/us/support/troubleshooting/TSG01003100/
Thanks for taking the opportunity to review your Samsung Galaxy Watch6 Classic. We appreciate your directness. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! If the watch will not power on, it doesn't seem to charge, or the light on the charger blinks, the problem could be anything from the battery, connection, the charger, or the watch itself. Take a look at, "Samsung smart watch will not charge or power on" when you have the available time to conduct some troubleshooting steps on your Galaxy Watch6 Classic. Feel free to contact Samsung Support afterwards if you would like any further assistance or if you have any questions for us. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch6-classic/
https://www.samsung.com/us/support/troubleshooting/TSG01003100/
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible does not connect
on February 4, 2024
Posted by: Desentz
from Michigan
Expertise:Intermediate
Brand new watch does not connect to new phone. Samsung has known about the issue and has not fixed it. Returning this product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 5, 2024
Good day Desentz,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To access all its fun and useful features, you'll want to connect your smart watch to your phone using the Galaxy Wearable app. If your phone isn't available, you can also set up your watch without a phone and pair it with the Galaxy Wearable app later. Once everything is set up, your smart watch and phone will make a dynamic duo. You can even automatically sync data between the two of them, such as your workout information from Samsung Health. Without knowing the details of the phone that you are attempting to set up with your Galaxy Watch6 Classic, I have provided a few resources to help you resolve what you may be experiencing with connecting your devices. If you would like further assistance after reviewing these resources, feel free to reach out to Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078020/
https://www.samsung.com/us/support/answer/ANS00082502/
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch6 Classic. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To access all its fun and useful features, you'll want to connect your smart watch to your phone using the Galaxy Wearable app. If your phone isn't available, you can also set up your watch without a phone and pair it with the Galaxy Wearable app later. Once everything is set up, your smart watch and phone will make a dynamic duo. You can even automatically sync data between the two of them, such as your workout information from Samsung Health. Without knowing the details of the phone that you are attempting to set up with your Galaxy Watch6 Classic, I have provided a few resources to help you resolve what you may be experiencing with connecting your devices. If you would like further assistance after reviewing these resources, feel free to reach out to Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078020/
https://www.samsung.com/us/support/answer/ANS00082502/
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Written by a customer while visiting Samsung US