Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 47mm BT - Black - (2023)
Average customer rating
4.6
(1,360 Reviews)
Rating breakdown 1,360 reviews
5 Stars
1,029
4 Stars
237
3 Stars
43
2 Stars
24
1 Star
27
82%of customers recommend this product.
(
146 out of
179)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch6 Classic Stainless Steel Smartwatch 47mm BT - Black - (2023)
Posted by: Tfor77
from Knoxville, Tennessee
Expertise:Intermediate
Verified Purchase:Yes
Not What I Expected. Nice quality, but battery is not good. Traded my 5 pro and got caught up in the new product with bezel ring. Seems to have same programs and capabilities, but I have to charge the watch every 12-15 hours. I've shut down all the other programs not in use and still has battery issues.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R Team, July 22, 2024
We appreciate you reaching out to leave us your review. We noticed you were reaching out to us regarding our Watch6 and what you are experiencing with the battery. We suggest conducting a diagnostic test on your watch's battery to ensure that the battery itself is not the cause of this. If your watch is paired with a Samsung phone, you can utilize Samsung Members to run a diagnostic on your watch battery. If the test comes back positive, it indicates that the battery is in good condition. Please refer to the link provided below for additional troubleshooting options. If this continues, please contact us at Samsung Support so that we can collaborate to find a personalized solution for you. - Kelvin
samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
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smsng.us/X-Messages
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Written by a customer while visiting Samsung US
Posted by: Thomas
from Miami
Expertise:Expert
Verified Purchase:Yes
THIS IS the watch !! Rotating bezel and big screen. Very good battery life and very fast. I love the Samsung watches with the rotating bezel it's a game changer.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Thomas
from St. Louis, Mo
Expertise:Intermediate
Verified Purchase:Yes
Love my watch. Its faster, battery last long, and love the color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jorge Andrade
from IA
Expertise:Expert
Verified Purchase:Yes
Good watch, it's really elegant and work really good.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Dallas, Tx.
Expertise:Intermediate
Verified Purchase:Yes
I updated from a Galaxy watch 2 and I'm very pleased with this watch.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jason E
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Great smartwatch, tracks health data as it promises and gives all the alerts you may need on other items from your smartphone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Nice watch, but useless
on July 25, 2024
Posted by: FrugalYankee
from North Carolina
Expertise:Expert
I bought this watch at the beginning of the year and was very excited to start a fitness journey being able to monitor my heart rate and heart rate recovery. Things we're going great until a recent update to the app that the watch uses. It now assigns a crazy maximum heart rate that throws off the heart rate zones. It even went into my stored workouts and ruined them by recalculating everything using heart rate zones that are way off. And there is no way to override the erroneous maximum HR it uses or fix all of my workouts. So it won't measure correctly while I'm working out and months of workout data are useless.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, September 7, 2024
Hey! We appreciate you taking the time to reach out to us. Thank you for sharing your experience with the Galaxy Watch6 Classic. It’s great to hear that you were excited to start your fitness journey with its heart rate monitoring features. If you're encountering challenges with the step and heart rate tracking features on your watch, there are a few potential reasons why this might be happening. First, the watch band or strap may be too loose, which can disrupt the accuracy of the tracking features. You may want to consider adjusting the fit of the band to ensure it is securely in place. Another possibility is that the watch's software is not up to date. Software updates often include bug fixes and improvements to various functionalities, including fitness tracking features. Therefore, it's important to regularly recheck for and install any available updates for your watch. In addition to these potential causes, sometimes a simple reboot can help resolve intermittent issues with tracking features. Rebooting the watch can clear temporary software glitches and restore normal functionality. Check out the link provided for options to help resolve this. The link includes step-by-step instructions and troubleshooting tips to assist you in addressing the tracking feature challenges effectively. If this persists after doing so, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: MilP
from AZ
Expertise:Expert
Verified Purchase:Yes
The watch is very nice, i have used my galaxy watch 3 for almost 7-8 year... and i was happy with that too... but Galaxy Watch 6 is much improved and advanced features really worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US