Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Anonymous
from American Fork, UT
Expertise:Intermediate
Verified Purchase:Yes
Love, love, love this watch. It's incredible how many things this watch can do. Added plus, it looks amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Nashville TN
Expertise:Intermediate
Verified Purchase:Yes
I was very hesitant on upgrading to this watch from my 6 Classic Watch, due to some minor differences. But I am SO glad I did. This watch is absolutely amazing. Great battery life & more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Deanderrr3z
Verified Purchase:Yes
Rhe experience was smooth and easy process. Thank you.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Neto
from Texas
Expertise:Intermediate
Verified Purchase:Yes
I love my watch, have had it for a month and love the design and all the features. I would love if Samsung could offer more variaty of bands though as the options are limited and prices are too high, as per lot os reviews I see many people ends up buying bands from other companies at lower prices.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible features.
on March 18, 2025
Posted by: Noooooo
Expertise:Expert
Honestly the worst expierence with any electronic. My watch CONSTANTLY disconnect from my phone and I have reset and repair the watch almost every week. When I reset it it also completly reset all my fitness goals and achievements. I Honestly dont think I'll get another smart watch ever again.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 19, 2025
Hey Noooooo,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy Watch Ultra keeps disconnecting from your phone, try restarting both devices, ensuring Bluetooth is enabled, and updating the Galaxy Wearable app. If what you have described persists, uninstall and reinstall the app. A factory reset of the watch may also help resolve what you have been experiencing. If your Galaxy Watch Ultra is resetting your health goals, try updating the watch and Samsung Health app, rebooting the watch, clearing Samsung Health app data, or uninstalling and reinstalling the app. Please feel free to contact Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy Watch Ultra keeps disconnecting from your phone, try restarting both devices, ensuring Bluetooth is enabled, and updating the Galaxy Wearable app. If what you have described persists, uninstall and reinstall the app. A factory reset of the watch may also help resolve what you have been experiencing. If your Galaxy Watch Ultra is resetting your health goals, try updating the watch and Samsung Health app, rebooting the watch, clearing Samsung Health app data, or uninstalling and reinstalling the app. Please feel free to contact Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
4
Great features, bad battery
on March 18, 2025
Posted by: ThomasP
[This review was collected as part of a promotion.] Got this to replace my Samsung watch 3. The features are great however it's a little annoying with the tracking workouts that will always start them even if you are just trying to change pages.
The UI is a little finicky and I am always trying to go back but end up starting something by accident.
The body composition scans are also nowhere near close to my scale, which makes me wonder what device is wrong.
The battery has been better than the other watch
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excelente reloj
on March 18, 2025
Posted by: Jesus21
[This review was collected as part of a promotion.] Este reloj inteligente ofrece una experiencia excepcional con su elegante diseño y avanzada tecnología. Su interfaz intuitiva facilita el acceso a diversas funciones. La batería de larga duración permite un uso prolongado sin interrupciones. Además, sus sensores precisos proporcionan información detallada sobre la salud y el estado físico. Es un compañero ideal para el día a día.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device!
on March 18, 2025
Posted by: NightOwl
[This review was collected as part of a promotion.] My first watch. And it's great! Records health stuff like sleep well. And the features it has its great as well! Love how I can connect wireless headphones to it, so I can listen to podcast and music! Works with my galaxy s23 ultra very well!
Value
5
Written by a customer while visiting Samsung US