Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
1
Waste of money.
on September 28, 2025
Posted by: Punkznotdead
from California
I do not like it. Bought this one because my Samsung watch 5 started to freeze, lag, and wouldn’t hold a charge anymore. My older watches worked way better than this one though. Never had any issues. This new watch is a piece of junk. I’ve tried resetting it, removing it from my app then reading it, tried turn off and on the setting adjustments… just for whatever reason I cannot get notifications onto the watch. I expected so much better being that this is the newest watch with my older watch working great I figured the latest watch would be even cooler. Troubleshooted with Samsung and they wanted me to send it in for repair but I doubt it’ll work being that this is just how the watch has been since receiving it. Notifications work for a few hours then it’s back to being useless. Pretty much bought an expensive watch to tell the time during my work day.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, September 29, 2025
Hello MkzzleFoShizzle, Thank you for sharing your thoughts with us about your experience with using the Samsung Galaxy Watch Ultra. We appreciate your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to check out, "Manage notifications on your Samsung smart watch" to help resolve what you may be experiencing with your device. Feel free to reach out to Samsung Support afterward if you would like any further assistance with troubleshooting your device further. If you would like any further assistance afterward, let us know by contacting Samsung Support. Thank you for being a loyal Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Written by a customer while visiting Samsung US
Customer Rating
5
I love maps so much!!!
on September 23, 2025
Posted by: NRAB4817
from Kalamazoo, Michigan
I love this watch because it has maps, you can text people on it, and, most of all, you don't have to have WIFI!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Best of the best
on September 18, 2025
Posted by: Fabalousmel
from Valparaiso, IN.
Expertise:Expert
Life changing. Finally a battery that can keep up with my lifestyle!! Never been an owner of any other phone brand or watch so I can't exactly say it's the "best of the best" for a fact, but in my opinion this is the absolute best watch out there. This is my 4th upgrade since samsung started coming out with smart watches. I am blown away with the battery to start. I have my complete health apps, auto workout detect, GPS, and txt notifications enabled on my watch. I am active at least 10-15 hours a day and this watch still prevails! I waited about a year since owning to leave a review because previous watches have "slowed" aka the battery won't last as long. This watch has kept its durability and battery life. I am 42 and life's starting to throw new health "thomgs" my way, and the peace of mind this watch gives me is worth every penny. I breathe on average 17times a minute when im asleep. My aeg levels I need to work on because I work 60-70hpur weeks & it stresses my body hard. Anyone else know these type things without a doctor present? I am obsessed and forever grateful to the genius' who created such an incredible watch! I could go on for days. I feel lost without it on my wrist.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Hassan
Verified Purchase:Yes
Slow It doesn't work fast. My 5 foot bro watch was a lot better. I wish I never traded it for that crappy watch and sounds like old speaker
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, September 18, 2025
Hi there Hassan, Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch Ultra. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Feel free to take a look at, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you've described to be experiencing with your device. Let us know afterward if you would like any further assistance by contacting Samsung Support at your leisure. Thank you for being a faithful Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Written by a customer while visiting Samsung US
Customer Rating
5
Great disegn
on August 24, 2025
Posted by: Shan
Good Experience.
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Written by a customer while visiting Samsung US
Customer Rating
5
ULTRA FUNCTIONALITY
on August 21, 2025
Posted by: Uraniumfever
[This review was collected as part of a promotion.] I love the watch ultra. It has broken my dependency from my phone. I know it's pretty much the same thing but just having the basic call and text function is kind of refreshing. Plus Galaxy AI does great with translating in real time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on August 14, 2025
Posted by: Porky
from Nm
Great product strong looking. Wear with suit or fishing and hunting cant destroy it
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Tiff Tech
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
Great battery life, I can actually see and read my messages
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US