Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
5
Good features
on March 29, 2025
Posted by: PacMan
[This review was collected as part of a promotion.] Great features and good standalone modes makes it quick and easy to see who's texting and the swipe feature to text back works great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big Upgrade
on March 29, 2025
Posted by: Hexto1
[This review was collected as part of a promotion.] Best watch yet! I get 2 days out of the battery, it charged fast, and the screen is large enough to use apps.
Samsung Health features like ECG, heartbeat monitor, and sleep apnea detection on to of the fitness features make this a great, all around watch that looks really good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great battery life and accurate workout tracking
on March 29, 2025
Posted by: RedDevil
[This review was collected as part of a promotion.] All the samsung apps work great together across all my devices . I'm a first responder for ambipar response so I get into some pretty dangerous and nasty situations and the watch handles it all no problem. I'm able to see work messages and respond without having to worry about grabbing my s24 ultra . Works great when I'm streaming or using my my 75in qled samsung tv . No need to search for the remote. I'm able to control all the features on my tv with my watch . I'm truly impressed with samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It isnt ready for primetime
on March 29, 2025
Posted by: Annoyed
I have has this watch for almost 2 months. I want to love it but I just can't. I have had to reset the watch six times now because it keeps losing its connection so that's a complete reset of the watch every time that happens. Also randomly all of the settings get reset and you have to reset up the watch independent of the overall reset. As an example I have the setting on that turns the screen on when you raise your wrist that setting turns off randomly on its own. If they could fix the lost connection problem and the settings randomly changing on their own it would be great
Response from Samsung USBy R&R Team, April 1, 2025
Greetings Annoyed,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. If your Galaxy Watch Ultra is resetting itself automatically, please first try rebooting both the watch and your phone, then updating software, and checking for issues with the Bluetooth connection or third-party apps. You can also try wiping the watch's cache. If your device resets again after following these steps, please be sure to send an error report to our engineers so we can look further into it. If you have any questions or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Error Report
https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/
Software Update
https://www.samsung.com/us/support/answer/ANS00077582/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. If your Galaxy Watch Ultra is resetting itself automatically, please first try rebooting both the watch and your phone, then updating software, and checking for issues with the Bluetooth connection or third-party apps. You can also try wiping the watch's cache. If your device resets again after following these steps, please be sure to send an error report to our engineers so we can look further into it. If you have any questions or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Error Report
https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/
Software Update
https://www.samsung.com/us/support/answer/ANS00077582/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Written by a customer while visiting Samsung US
Customer Rating
4
Best Watch Ever!
on March 29, 2025
Posted by: Trynottobrag
[This review was collected as part of a promotion.] I've had Galaxy Watches since they came out and this one is probably the best yet. I wear it all the time. I only take it off to shower, which I don't I even need to do. It has SO many great features for health nuts. The sleep tracking and coaching is so helpful. One of my favorite features is the body composition. I like that I can see the details of my weight. There really isn't a thing this watch can't do! The only critique I have is that they got rid of the physical bezel, which I used all the time.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great as expected
on March 29, 2025
Posted by: Mech92d
[This review was collected as part of a promotion.] Watch works flawless. The switch from old watch went great. Step by step instructions worked great, this allows for seamless actions across apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features
on March 29, 2025
Posted by: Brianblum14
[This review was collected as part of a promotion.] I've had the Samsung watch starting back at the active. They just get better over time. Features on my ultra is great. My only thing is if you have tattoos it will not read if you have ink where the watch rest. Other than that flaw, it's great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature. The smartest watch.
on March 29, 2025
Posted by: SKD8895
[This review was collected as part of a promotion.] Wonderful watch , wonderful performance. Love the watch .
Competing great in smart watch segment.
Great looks . Bold looks.
Value
5
Written by a customer while visiting Samsung US