Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Saghir
from PA
Verified Purchase:Yes
Its the best smart watch i ever had. Battery life is over two days. Gets fully charged within 2 hours. So you can wear it during sleep.
I would recommend this to a friend!
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: AnaK
from Houston Tx
Expertise:Intermediate
Verified Purchase:Yes
I got this for my husband. He loves the size and its really sturdy.
I would recommend this to a friend!
Features
5
Written by a customer while visiting Samsung US
Posted by: ClkWrk
Expertise:Intermediate
Verified Purchase:Yes
Touch response and swipe is hit or miss. Like a lot of the features. Not as refined as I would have hoped.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, April 23, 2025
Hi ClkWrk,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would be more than happy to assist you with what you may be experiencing with your device, however, without having more details available and without being able to ask you any follow up questions to probe further, I suggest reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would be more than happy to assist you with what you may be experiencing with your device, however, without having more details available and without being able to ask you any follow up questions to probe further, I suggest reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Posted by: John Gore
from Chicago, IL
Expertise:Expert
Verified Purchase:Yes
I love the watch, there are tons of new features that make it the best watch in its class.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Patrick W
Expertise:Intermediate
Verified Purchase:Yes
Beautiful watch. Easy setup. Plenty of options to change look of this amazing watch
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy Watch Ultra sucks!
on April 17, 2025
Posted by: Tommy
from Maryland
This watch is the most useless watch from Samsung that I've ever owned. Always wear Galaxy Watch since Gear 3 and trade in the newest one since. Last one was from Galaxy Watch 6 Classic, now to Ultra. But this Ultra series ALWAYS, I repeat, ALWAYS RESET by themselves! Make me have to pair and set them up every single time it reset!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 18, 2025
Hi there Tommy,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy Watch Ultra is disconnecting from your phone, try restarting both devices, make sure Bluetooth is enabled, and update the Galaxy Wearable app. If what you have described persists, uninstall and reinstall the app. A factory reset of the watch may also help resolve what you have been experiencing. If your Galaxy Watch Ultra is resetting your health goals, try updating the watch and Samsung Health app, rebooting the watch, clearing Samsung Health app data, or uninstalling and reinstalling the app. Let us know if you have any questions or if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy Watch Ultra is disconnecting from your phone, try restarting both devices, make sure Bluetooth is enabled, and update the Galaxy Wearable app. If what you have described persists, uninstall and reinstall the app. A factory reset of the watch may also help resolve what you have been experiencing. If your Galaxy Watch Ultra is resetting your health goals, try updating the watch and Samsung Health app, rebooting the watch, clearing Samsung Health app data, or uninstalling and reinstalling the app. Let us know if you have any questions or if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: Pj5star
Verified Purchase:Yes
EXELENT item aIm really enjoyed it 😀, Ill recommend it to my boss 👍 👌 😎
Response from Samsung USBy R&R Team, April 17, 2025
Hello Pj5star,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it allows us to improve the design and functionality of our product line. We're jumping over the moon to hear that your Galaxy Watch Ultra has been an excellent addition to your daily life. If you would like to share any other feedback with us, please let us know by reaching out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it allows us to improve the design and functionality of our product line. We're jumping over the moon to hear that your Galaxy Watch Ultra has been an excellent addition to your daily life. If you would like to share any other feedback with us, please let us know by reaching out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Posted by: Lwinston
Verified Purchase:Yes
Great Ultra watch.... resonably priced.... process was easy....
I would recommend this to a friend!
Response from Samsung USBy R&R Team, April 17, 2025
Hi Lwinston,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. It's great to hear that you have been happy with your purchase so far! If you would like to share any other feedback with us regarding the performance, durability, or functionality of your device, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. It's great to hear that you have been happy with your purchase so far! If you would like to share any other feedback with us regarding the performance, durability, or functionality of your device, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US