Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Srinivas
from Minnesota
Expertise:Intermediate
Verified Purchase:Yes
Great watch with some amazing features. I am loving it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jamison
from ME
Expertise:Expert
Verified Purchase:Yes
Battery life should be better
The charger provided doesn't like my USB charging hub, and I have to use my lithium 'jump starter/battery bank' to charge my watch. This is the only device I own that won't charge from my charger.
Not using the health stuff, for the most part, so I get a couple days out of it. If I had all the health stuff, and AI turned on, the battery might last a day.
If battery life was better, I'd have given it 5 stars.
Bixby is handy on this device while cooking. Hold the button, "Set an alarm for seven minutes." It works great! On my phone, I don't use Bixby at all. I don't use the others either.
Using it as a BT device to play music in my car, drains the battery fast! (To be fair, my car is a 2018 Ford, and probably doesn't support BTLE.)
It's warming up, so I'll be using my ebike and Buds 3 pro more. I'll keep using my phone to play music on the Buds because of the battery drain while sending music over BT. I can use my phone, and charge it at the time, charging from of my ebike, while I ride. It's really disappointing about the battery drain when the watch is sending BT music. Maybe my car isn't BTLE, and the Buds are? Not sure. Haven't tested it yet. I get about 4-5 hours on my Buds connected to my PC, if that helps anyone.
The screen is great for typing! I'm shocked at how well the screen works! I'm quite impressed at how well you can type on this tiny little screen! You can Swype too!
Every time you take it off, and put it back on, you need to enter your pin. It's probably been twice, that I've had to enter my pin twice.
Would I buy this again? Yes. I'm also looking to upgrade to the Ultra 2!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Ultra User
from CA
Expertise:Intermediate
Verified Purchase:Yes
Watch is well built and finished, has nice features. Watch did not come with a charging adaptor, which is a minus.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and I like the color in size
on May 6, 2025
Posted by: Love to shop
Mother would like this make a great mother's Day present
Written by a customer while visiting Samsung US
Posted by: AndyMaj
Verified Purchase:Yes
Good watch, just superb quality and alot of dope features
Response from Samsung USBy R&R Team, May 7, 2025
Howdy AndyMaj,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. It's so awesome to hear that you have been so pleased with the features and functionality offered by your Galaxy Watch Ultra. Feel free to let us know if you would like to share additional feedback with us or if you would like any further assistance by reaching out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. It's so awesome to hear that you have been so pleased with the features and functionality offered by your Galaxy Watch Ultra. Feel free to let us know if you would like to share additional feedback with us or if you would like any further assistance by reaching out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Customer Rating
2
Late messages and phone can't charge watch.
on May 2, 2025
Posted by: Diego776
from Florida
Expertise:Intermediate
Since the new OS update on my Galaxy S24 ultra, I do not receive messages on my watch or they take a few minutes.
Also, I can't charge my watch with my phone. I get a message saying "unsupported charger".
Disappointed.
Also, I can't charge my watch with my phone. I get a message saying "unsupported charger".
Disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, May 5, 2025
Hey there Diego776,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch Ultra. We value your candor as we strive to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Samsung smart watch (LTE) experiences mobile data issues, cannot answer calls, receive texts, or does not display your phone number in the Settings menu, there are a few things you can try. If those options do not work, it may be necessary to contact your carrier for network options or activation support. Please take a moment to check out, "Problems with call and text messages on your Samsung smart watch" to conduct some simple troubleshooting steps with your device to help resolve what you have described to be experiencing. The Galaxy Watch Ultra does not support charging via Wireless PowerShare. Our recommended charging method is using the included wireless charger from your box. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Problems with call and text messages on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
Product Manual
https://www.samsung.com/us/support/downloads/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch Ultra. We value your candor as we strive to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Samsung smart watch (LTE) experiences mobile data issues, cannot answer calls, receive texts, or does not display your phone number in the Settings menu, there are a few things you can try. If those options do not work, it may be necessary to contact your carrier for network options or activation support. Please take a moment to check out, "Problems with call and text messages on your Samsung smart watch" to conduct some simple troubleshooting steps with your device to help resolve what you have described to be experiencing. The Galaxy Watch Ultra does not support charging via Wireless PowerShare. Our recommended charging method is using the included wireless charger from your box. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Problems with call and text messages on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
Product Manual
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Texas
Expertise:Expert
Verified Purchase:Yes
That's really amazing watch, I loved the best of the best
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 8, 2025
Greetings Ariel,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. We're thrilled to hear how much you've fallen in love with your amazing Galaxy Watch Ultra. If you would like to share additional feedback with us or if you would like further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. We're thrilled to hear how much you've fallen in love with your amazing Galaxy Watch Ultra. If you would like to share additional feedback with us or if you would like further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
I had the 6, and this is a nice step up. I thought it might be too big, but it really makes things easier to read and the watch easier to use. Great battery life.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, May 1, 2025
Aloha Wolf,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch ultra. We appreciate your feedback as we strive to improve the design and functionality of our product line. We are thrilled to hear how much you've been enjoying your Galaxy Watch Ultra so far! If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch ultra. We appreciate your feedback as we strive to improve the design and functionality of our product line. We are thrilled to hear how much you've been enjoying your Galaxy Watch Ultra so far! If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US