Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Eric W
from Glen Burnie MD
Expertise:Intermediate
Verified Purchase:Yes
Ultra... best watch since the first watch was made
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 15, 2025
Aloha Eric,
Thank you for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. We'd love to hear more about your experience with your Galaxy Watch Ultra, if you have the time. Please feel free to reach out to Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thank you for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. We'd love to hear more about your experience with your Galaxy Watch Ultra, if you have the time. Please feel free to reach out to Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Posted by: Tim S
from Cheboygan, MI
Expertise:Intermediate
Verified Purchase:Yes
It has TONS of features, beautiful watch and graphics!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 15, 2025
Good day Tim,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. We're thrilled to hear how much you've been enjoying your features and design of your Galaxy Watch Ultra. If you would care to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. We're thrilled to hear how much you've been enjoying your features and design of your Galaxy Watch Ultra. If you would care to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Customer Rating
2
Wait till the Ultra 2
on May 13, 2025
Posted by: Cm3a
Expertise:Expert
The watch overheats and shuts off, notification are slow to pop up sometimes appearing 4+ hours later. The material wristbands fray super easily. Also the watch randomly drains like 40% battery when on the charger. I am actually disappointed cuz I wanted to like it.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, May 14, 2025
Howdy Cm3a,
Thanks for taking the time out to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn some awesome tips on maintaining your device within its perfect temperature threshold to avoid the possibility of overheating. Also take a look at, "Manage notifications on your Samsung smart watch" when you have the time to customize your notification preferences. The Peakform Band for Galaxy Watch Ultra is built to handle everyday activities with ease. It’s designed with a soft touch fabric and durable rubber material, allowing you to stay comfortable in any workout you choose, from cycling to jogging. The Marine Band is crafted to meet the performance standards of the new Galaxy Watch Ultra. Its titanium buckle is light and durable, and the wide ripple design is made for easy water drainage and quick sweat drying. The Trail Band for Galaxy Watch Ultra features a lightweight fabric and Triangle Latch and Hook that fit comfortably around your wrist. Suited for trail running and a wide range of workouts, the wide ripple design allows you to push through your activity with ease. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 48 hours in Exercise power saving mode, and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your battery life. If you would like any further assistance after reviewing the resources shared, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Watch Ultra Peakform Band
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/galaxy-watch-ultra-peakform-band-white-sand-et-sbl70mweguj/
Watch Ultra Marine Band
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/galaxy-watch-ultra-marine-band-dark-gray-et-snl70mbeguj/
Watch Ultra Trail Band
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/galaxy-watch-ultra-trail-band-dark-gray-et-svl70mbeguj/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time out to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn some awesome tips on maintaining your device within its perfect temperature threshold to avoid the possibility of overheating. Also take a look at, "Manage notifications on your Samsung smart watch" when you have the time to customize your notification preferences. The Peakform Band for Galaxy Watch Ultra is built to handle everyday activities with ease. It’s designed with a soft touch fabric and durable rubber material, allowing you to stay comfortable in any workout you choose, from cycling to jogging. The Marine Band is crafted to meet the performance standards of the new Galaxy Watch Ultra. Its titanium buckle is light and durable, and the wide ripple design is made for easy water drainage and quick sweat drying. The Trail Band for Galaxy Watch Ultra features a lightweight fabric and Triangle Latch and Hook that fit comfortably around your wrist. Suited for trail running and a wide range of workouts, the wide ripple design allows you to push through your activity with ease. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 48 hours in Exercise power saving mode, and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your battery life. If you would like any further assistance after reviewing the resources shared, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Watch Ultra Peakform Band
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/galaxy-watch-ultra-peakform-band-white-sand-et-sbl70mweguj/
Watch Ultra Marine Band
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/galaxy-watch-ultra-marine-band-dark-gray-et-snl70mbeguj/
Watch Ultra Trail Band
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/galaxy-watch-ultra-trail-band-dark-gray-et-svl70mbeguj/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Great functionality and looks
on May 13, 2025
Posted by: DigitalRickMN
[This review was collected as part of a promotion.] This is the 4th Samsung watch I have owned, and the interface keeps getting better. I use it for the Health and Sleep tracking as well as notifications. I upgraded the band so I have a classier look when needed. The new way to connect them is way easier, making it really easy to switch between bands. I use a Sport band when I play golf with a nice GPS app for distances. The battery life has been great, I just charge it when I take a shower and its back to 100%.
Value
5
Written by a customer while visiting Samsung US
Posted by: Sharlena
from Cleveland, Ohio
Expertise:Intermediate
Verified Purchase:Yes
I am a samsung galaxy person. I love all things samsung be it warch or phone. I have the samsung galaxy watch 5 & ultra LTE. I love them both. Still getting use to my Ultra. But, so far so good
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Phoenix, AZ
Expertise:Intermediate
Verified Purchase:Yes
The watch has great features. One of them is NOT battery life
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R Team, May 12, 2025
Hello Gene,
Thank you for taking the opportunity to share your thoughts with us about your experience with using the Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, many be impacting the life of your device. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Samsung Care Plus
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the opportunity to share your thoughts with us about your experience with using the Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, many be impacting the life of your device. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Samsung Care Plus
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Kyle
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
Love this watch!! Its honestly doesnt feel bigger even though it is
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ray 1
from New york
Expertise:Beginner
Verified Purchase:Yes
It was a bigger than I expected but so much better than my old galaxy watch 4. Battery life has been great and would definitely buy again
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US