Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
5
So good I bought a 2nd!
on May 29, 2025
Posted by: IamSamsung
Impressive watch all around! Sleep tracking is amazing! Monitoring workouts has been excellent. The variety of availabe watch faces seems endless.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Zombie
from San Diego, CA
Expertise:Expert
Verified Purchase:Yes
The center button on right side of watch is a disaster. Samsung failed to test it with real human activity. If you like to workout and be active while wearing watch and using samsung health you will find that the orange button presses up against your wrist and intermittenrly pauses your workouts. Therefore ruining your workout metrics. Tried to disable feature and was not able to. It keeps coming back. Defeats the purpose of a workout fumction.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
3
Response from Samsung USBy R&R Team, May 30, 2025
Hey Zombie,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We realize how frustrating it may be to accidentally trigger the action button on your Galaxy Watch Ultra during workouts. If you don't frequently use the action button, you can disable or you can change the button to a less frequently used function during your workout. We recommend repositioning your device higher on your wrist to avoid those unwanted button presses or rotating your device slightly to avoid exposure to your button during activity. Feel free to check out the resources shared below. Let us know if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
You Tube Tutorials
https://www.youtube.com/c/Samsung/playlists
Product Manual
https://www.samsung.com/us/support/downloads/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We realize how frustrating it may be to accidentally trigger the action button on your Galaxy Watch Ultra during workouts. If you don't frequently use the action button, you can disable or you can change the button to a less frequently used function during your workout. We recommend repositioning your device higher on your wrist to avoid those unwanted button presses or rotating your device slightly to avoid exposure to your button during activity. Feel free to check out the resources shared below. Let us know if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
You Tube Tutorials
https://www.youtube.com/c/Samsung/playlists
Product Manual
https://www.samsung.com/us/support/downloads/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Posted by: CJ P
from Visalia CA
Expertise:Intermediate
Verified Purchase:Yes
great watch, easy setup, easy to use while moving. The only negative is the band have not found one that I like yet. Like the easy to find and use action button, makes it so easy to get watch into running mode
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Dixie 69
Verified Purchase:Yes
Less than user friendly. Just dont like the watch. Cant access sleep study. Why I bought it.
Response from Samsung USBy R&R Team, May 29, 2025
Hi there Dixie,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We realize that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to make the transition as seamless as possible. We offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. If you would like any further assistance afterward, please feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
You Tube Tutorials
https://www.youtube.com/c/Samsung/playlists
Product Manual
https://www.samsung.com/us/support/downloads/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We realize that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to make the transition as seamless as possible. We offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. If you would like any further assistance afterward, please feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
You Tube Tutorials
https://www.youtube.com/c/Samsung/playlists
Product Manual
https://www.samsung.com/us/support/downloads/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Written by a customer while visiting Samsung US
Posted by: TurboWolf
from Colorado
Expertise:Beginner
Verified Purchase:Yes
Chunky Beast ,Battery Sucks doesn't have Ant+, Sleeping with it is really hard
No, I would not recommend this to a friend.
Design
4
Response from Samsung USBy R&R Team, May 28, 2025
Aloha TurboWolf,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. No need for chargers here! If your Galaxy Watch Ultra battery is not living up to your expectations, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your device. If you would like to share any other feedback with us or if you would like any further assistance, let us know by reaching out to Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra Battery
https://www.samsung.com/us/watches/galaxy-watch-ultra/#battery
Reduced battery life on your Samsung smart watchhttps://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. No need for chargers here! If your Galaxy Watch Ultra battery is not living up to your expectations, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your device. If you would like to share any other feedback with us or if you would like any further assistance, let us know by reaching out to Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra Battery
https://www.samsung.com/us/watches/galaxy-watch-ultra/#battery
Reduced battery life on your Samsung smart watchhttps://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect balance of bold amd statement i love this
on May 26, 2025
Posted by: Pacman2025
Verified Purchase:Yes
Absolutely love it its featured surprise me its bold
Features
5
Written by a customer while visiting Samsung US
Posted by: Hassan
from MN
Expertise:Expert
Verified Purchase:Yes
Very nice and looks good and i like the fact it has best display and battery last longer
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Battery good
on May 24, 2025
Posted by: Afall
Expertise:Expert
Battery life is amazing and lasts all day long. Perfect smart watch
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US