Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
4
Watch Ultra review
on July 24, 2024
Posted by: BigB66
[This review was collected as part of a promotion.] Watch is great. Love the new band connections. Big display is great. Huge missed opportunity to have the rotating bezel tho. Would have been much easier to use especially with it being an outdoor/sports oriented watch as it's not so easy to navigate with gloves or sweaty fingers. Some of the new Galaxy AI features are very helpful. Love the new score that combines sleep and activity together to help you conquer the day ahead.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
GPS Is Terrible.
on July 24, 2024
Posted by: Walk7233
from Massachusetts
Expertise:Intermediate
This is another disappointment in the Samsung watch category. I had high hopes; overall, it was okay until I used the GPS. As a first responder, I need accurate directions on my wrist. Unfortunately, this watch fell short in that regard. It lags on turns, and it fails to update my location after a turn, keeping me stuck back at the turn. And why isn't there a feature to have always on display automatically come on when you open Google maps or other specified apps!?
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, July 25, 2024
We appreciate your feedback! We noticed that you reached out to us about your Watch Ultra. Your Samsung smartwatch has a GPS sensor that can monitor your real-time location even without being connected to a phone. When the watch is connected to a phone, it will use the phone's GPS to improve location accuracy. Check out the link attached below to help troubleshoot your GPS on your watch. If this persists, please reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01203472/ (GPS)
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https://www.samsung.com/us/support/troubleshooting/TSG01203472/ (GPS)
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Written by a customer while visiting Samsung US
Customer Rating
5
The best of the best
on July 24, 2024
Posted by: pdxtechy
from Portland, Oregon
Expertise:Expert
This watch is insanely good. It is beautiful to look at and on the wrist. It is comfortable, very powerful and fast, super bright display and the battery life is incredible !!!! HIGHLY RECOMMEND !!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lovely Daily Watch
on July 24, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] My first impression was the band. I got the trail band and it is super soft and stretchy. Best band i have ever used. The watch is super lite compared to my watch 6 classic. Loving the watch ultra. I had ordered with the orange band, but got a dark blue one. Very disappointed, supposed to be getting that fixed, here hoping.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great Looking watch but not good on battery life
on July 24, 2024
Posted by: Yanksdallas
Watch is really well made and looks great. Battery on the other hand is better on the Galaxy watch 5 pro.
Response from Samsung USBy R&R Team, July 25, 2024
We appreciate you leaving your honest review on our new Watch Ultra! Our customers' feedback is essential to our continuous improvement process. We're glad to hear that, besides the battery, you are satisfied with your watch. To help troubleshoot the battery issue, we recommend checking out the link provided below. Keep in mind that Samsung offers a 12-month limited warranty for manufacturer defects. If this persists, please reach out to us at Samsung Support. -Kelvin
samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
4
Great, but maybe not for those coming from 5 Pro
on July 24, 2024
Posted by: Yoshi12483
Expertise:Expert
After the Watch 5 pro, I jumped to the Ultra, which I am happy about some of the features that it offers. The processor makes the UI more smoother than the 5 Pro I was using as my daily driver.
There are a few things I wish this had. It looks like there is certification elsewhere for the Watch Ultra to do blood pressure, and would have loved to see this feature available to the US. It was disappointing that Samsung has not sought necessary certification to utilize the already sensors since the 5 Pro (this was a feature introduced very briefly and then taken away unfortunately).
If you're using a 5 Pro, the battery life is no different, unfortunately. I would have loved to see a slightly bigger battery than the 5 Pro for the price of the Ultra. Other than usage, it is a decent watch that now will be on my arm instead of 5 Pro
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Watch Ultra- good but no wireless charging-bummer!
on July 21, 2024
Posted by: KJC08
Love this design and most features. Samsung has compromised on its wireless charging for the watch ultra. Does not make any sense. The previous version of charging cradles work but not the existing Samsung wireless charging devices. Samsung, please fix it!! This is after all your top of the line wearable product.
Would be good to be able to change the green color as default from most watch tiles. Multi workout feature should include walking option as well.
Would be good to be able to change the green color as default from most watch tiles. Multi workout feature should include walking option as well.
Features
4
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, July 24, 2024
Thank you for providing us with your candid feedback! We see that you are reaching out about the Watch Ultra and its wireless charging capability. All feedback is welcome as we strive to improve our products and services. If you have any further concerns or questions please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5
Would recommend? Yes
(
1 out of
1)
Design
5
Features
5
Performance
5
Value
5