Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
4
Great Update
on July 25, 2024
Posted by: Noahfurg
[This review was collected as part of a promotion.] Great update, very snappy and smooth. I wish the battery life was better. The bands are very nice, and everything about this watch speaks quality.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on July 25, 2024
Posted by: Nighlwing
[This review was collected as part of a promotion.] This watch is fantastic. Right out of the box it was easy to set up and at 80% charge. The marien band feels very premium and the watch face is very good looking. Overall I'm very happy with my purchase and ease of set up.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Better battery, iffy sensors
on July 25, 2024
Posted by: UberSomm
[This review was collected as part of a promotion.] This is an upgrade from the Watch 5, which with battery saver had a life of almost 3 days. The Ultra on battery saver, even after 2 days was still at a 60% charge. Having to only charge around once a week is a huge benefit to me. Since I workout often the middle button being a shortcut to all my workouts and also function as the pause/resume has also been a game changer. My only complaint so far is the sleep sensors are REAL particular about where it wants to be on your arm, like around halfway up it which isn't very comfortable on someone with my forearms. Lastly, the "extra" trail band given for free is kind of worse than the one packaged. At least for someone that needs to slacken and tighten the band to accommodate gloves (or the aforementioned sleep apnea tracking) you have pins you need to slide in and out of holes on the band to lock where the loop hooks into. Terrible free gift that went right in the trash.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great, Everything.
on July 25, 2024
Posted by: Bot1
from Wisconsin
Expertise:Expert
Been waiting for a watch like this from Samsung. battery life is very good. 6AM to 2PM and the watch has only used 6% of battery. Screen resolution is incredible, and the fitness tracking seems to be way better on this one that the Watch6 Classic. Worth every penny.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent premium watch
on July 25, 2024
Posted by: Reno
from Maryland
Expertise:Expert
Absolutely love the watch. Feels extremely premium and with the new W1000 processor it is very snappy and smooth. Battery life has been great as well once it learns your patterns.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this watch
on July 24, 2024
Posted by: Bddlac
[This review was collected as part of a promotion.] I really appreciate the features and aesthetics of this watch. There are some improvements over my previous Watch 6 Classic, such as the media control at the bottom of the watch. On the Watch 6 Classic, if I was listening to music and the watch detected a workout, I would lose control of my media from my watch because tapping the button would open the workout details. Now on the Watch Ultra, while listening to music and having a workout, tapping the button on the bottom lets me choose between media controls or workout details. The one thing I miss about the Watch 6 Classic is the rotating bezel, but I understand that the Watch Ultra probably doesn't have it for durability reasons. The Watch Ultra's square body is more comfortable for me and fits better on my wrist than the round body of my previous Watch 6 Classic. This watch is fantastic, and I highly recommend it if you can afford it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed by an utter failure by Samsung
on July 24, 2024
Posted by: Tee Shott
from Mt. Pleasant, MI
Expertise:Intermediate
I pre-ordered this a bit over a week ago. The marine band that I ordered did not come with the watch and the substitute trail band is not even close to acceptable. Since the band is integral to the use of the watch, I have no choice but to give it a one star.
As you can see in the pics* - the band catch digs into your arm. The position of this part is not adjustable so there is just no getting around this issue. Furthermore, it appears to only come in one size as it is labeled "S/M/L". My wrist is solidly medium and as tight as this stretchy band gets on my wrist, I can't imagine someone with a large wrist even trying to get it on.
The rules of engagement preclude me from mentioning certain things regarding this situation, but I will likely be returning this item and maybe purchase elsewhere.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 6, 2024
Thank you for reaching out to us, Tee. We appreciate you reaching out to share your feedback with us. We see that you reached out to voice your concerns about the Watch Ultra and the band size. The Watch Ultra has a range of band options for all terrains. We understand the importance of having a watch that fits perfectly. We encourage you to check out the link attached for instructions on how to determine the right band length for your wrist. Again, we appreciate you reaching out to share your feedback. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00087245/
smsng.us/Samsung- Support
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https://www.samsung.com/us/support/answer/ANS00087245/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Has everything u would want on a watch
on July 24, 2024
Posted by: Donnie
Bought ultra 47 a few days ago....had a6 47mm b ut fell in love with ultra47mm.....but was promised a grey band as a gift for ordering on line....NEVER GOT IT....mm giving 6 47mm to my son
Written by a customer while visiting Samsung US