Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: FL452
from Florida
Verified Purchase:Yes
Step overstated it count even when I'm not wearing the watch compare to the phone count there is a variance between 1000 to 2000 steps per day difference
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, September 12, 2024
Hi FL452. We appreciate your outreach! Your feedback is important as we continue to make improvements. We noticed you reached out to review the Galaxy Watch Ultra. If the step or heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose or the watch's software might need updating. However, a simple reboot may solve the problem. First, make sure to check the watch's fit. If the watch is too loose or has a dirty sensor, this can make it difficult to track steps and heart rate. Next, reboot this watch. Press and hold the Home key (Power key) and Back key simultaneously for 7 seconds, until the watch displays "Rebooting..." When the watch has finished booting, test the step and heart rate trackers. Also, make sure to check and make sure that your watch is running the latest software update available. Check out the link attached for additional options to help resolve this. If the counter is still inaccurate after doing so, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Noel Devaneyan
from Lynnwood WA
Expertise:Expert
Verified Purchase:Yes
Not even able to pair it yet and struck with Play store update prompt still now.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, July 26, 2024
Thank you for getting in touch, Noel. We really appreciate your honest feedback, as it helps us to improve. We can see that you are inquiring about the Galaxy Watch Ultra. This watch is designed to withstand tough workouts and harsh environments, from frozen mountain peaks to dusty deserts. We will be attaching a link that should help you with pairing your watch Ultra. We would like to gather more information about what you're experiencing with the Play Store. Please reach out to us at Samsung support so that we can further assist you. We look forward to hearing from you.
https://www.samsung.com/us/support/answer/ANS00078020/ (pair your watch)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078020/ (pair your watch)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Alex
from Miami Fl
Expertise:Expert
Verified Purchase:Yes
Upgraded from a galaxy watch 5 pro to this. Love it, looks and feels premium. Battery life is great, last over 2 days with everything in use except the cellular feature. This is also including sleep detection and work out daily. If youre on the fence about buying, take the leap. You wont regret it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Tulare,California
Expertise:Intermediate
Verified Purchase:Yes
Quick and easy from order to return watch was very easy to set up
I would recommend this to a friend!
Features
5
Written by a customer while visiting Samsung US
Posted by: Guardians of the Galaxy
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
Great upgrade from previous generation. Wish the screen is more oval edge/squared shape but maybe in the next version. Battery life is outstanding, and all the features work flawless. If you are an Android user I highly recommend it !
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mike
from Pa
Expertise:Intermediate
Verified Purchase:Yes
Feels like the appropriate step forward compated to the 5 pro in every stat but overall looks
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Edwin
Expertise:Expert
Verified Purchase:Yes
Best galaxy watch so far that samsung has made. Has all the features i need and more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Greg
from Colorado
Expertise:Expert
Verified Purchase:Yes
Outstanding watch the best one yet maney usefull features unable to list samsung did an outstanding job on this watch, you will not be dissemination
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US