Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
5
Ultra watch
on June 2, 2025
Posted by: Miguel
[This review was collected as part of a promotion.] I love the watch it is the best ultra watch ⌚️ iakkssjsjsjsjsj
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Watch Ultra - The GAME CHANGER
on June 2, 2025
Posted by: coNfeds
[This review was collected as part of a promotion.] Sporting a titanium silver body with the Peakform Band - White Sand, The Galaxy Watch Ultra is truly the next step in premium accessories.
The capabilities of the watch are mind-boggling and truly live up to their naming scheme "Ultra".
Being able to use Galaxy AI with the watch is one of the best moves Samsung has done with their accessories and is very easly accessible via the watch face.
While going for a job and not wanting to bog down or accidentally have my phone slip out, having the watch Ultra has changed my experience for exercising and working out. Not only can I track heart rate stress level steps, if I need to pick up a call or make a call for work emergencies or any emergency for that matter, it feels liberating that I don't need to be Tethered to my phone and can do that with just a click of a button or rather, a flick of the wrist!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ai and Samsung wallet feature!
on June 2, 2025
Posted by: DesktopWiz
[This review was collected as part of a promotion.] Love the Samsung Galaxy AI and Wallet feature, I can access the Galaxy AI on my watch without having to carry my phone making it so easy and convenient to research a product or item before purchasing it on the spot. Finally I can just pay for it using Samsung Wallet without risk of having to carry money or credit card.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great UI, easy to understand would recommend
on June 2, 2025
Posted by: Whiteboy
[This review was collected as part of a promotion.] This has been the best samsung watch I've owned, I use it for everything, from work, to cooking, to jamming out to music
The UI is smooth and easy to understand
Has proven to be very durable as I've dropped it, had it on and my arm shut in a car door and it still works great
The galaxy AI that it has, has changed my mind about using it as I never did in the past but have started ever seance I bought his watch
I even got my mom one because I've had such a good experience with it
The UI is smooth and easy to understand
Has proven to be very durable as I've dropped it, had it on and my arm shut in a car door and it still works great
The galaxy AI that it has, has changed my mind about using it as I never did in the past but have started ever seance I bought his watch
I even got my mom one because I've had such a good experience with it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great Watch
on June 2, 2025
Posted by: TheWeapon
[This review was collected as part of a promotion.] I'm not really noticing the galaxy Ai features in my watch. It seems be doing what it should be doing with or without Ai.
The measurements for bmi are very finicky and constantly fail which is annoying. Talk to speech can use some work.
Value
3
Response from Samsung USBy R&R Team, June 3, 2025
Hey TheWeapon,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra offers Galaxy AI features focused on health and wellness, including sleep tracking, energy score, and personalized wellness tips, as well as communication features like smart replies. It also includes features like heart rate tracking and sleep apnea detection. The Galaxy Watch Ultra utilizes Bioelectrical Impedance Analysis (BIA) to measure body composition. This allows the watch to estimate your body fat percentage, muscle mass, and water content. If your Galaxy Watch Ultra's body composition analysis isn't working properly, please ensure that your watch is worn correctly (higher on the wrist, not against the torso), ensuring fingers are moist and using the same fingers each time, and updating the watch and Samsung Health app. Rebooting the watch and phone, clearing app cache, and even a hard reset can also help. If you would like any further assistance afterward or if you have any questions for us, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra offers Galaxy AI features focused on health and wellness, including sleep tracking, energy score, and personalized wellness tips, as well as communication features like smart replies. It also includes features like heart rate tracking and sleep apnea detection. The Galaxy Watch Ultra utilizes Bioelectrical Impedance Analysis (BIA) to measure body composition. This allows the watch to estimate your body fat percentage, muscle mass, and water content. If your Galaxy Watch Ultra's body composition analysis isn't working properly, please ensure that your watch is worn correctly (higher on the wrist, not against the torso), ensuring fingers are moist and using the same fingers each time, and updating the watch and Samsung Health app. Rebooting the watch and phone, clearing app cache, and even a hard reset can also help. If you would like any further assistance afterward or if you have any questions for us, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Watch Ultra
on June 2, 2025
Posted by: Khaleesi
[This review was collected as part of a promotion.] It pairs flawlessly with my S25 Ultra. I haven't messed with the AI on it cause I'm really not a fan of AI. Too old school I suppose. I can't think of much else to say other then keep producing a phenomenal product and I'll remain a loyal customer!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not a good replacement for Garmin
on June 2, 2025
Posted by: Allen79
[This review was collected as part of a promotion.] I transitioned to Samsung after 5 years in Garmin. I tried the Watch5 Pro and got the Watch Ultra when it was released. After nearly a year of compromise and a PBA failure after a recent update, I finally had enough. The claimed battery life of 4 days was barely tolerable in comparison but never really got more than about 2.5 days, even when compromising my settings to have the screen off until I press a button. I use my watches to track various sports, walking, steps, and often do HR based workouts. The Samsung Ultra is completely unreliable as a fitness tracker doing anything more vigorous than light walking. This flagship has Bluetooth, but developers have failed to allow a simple external HR sensor, even after this 7th generation. The exclusive shortcut button doesn't help this watch, as it can only perform one assigned function; it should have a rotating crown to select from other shortcuts.
I had enjoyed being able to take a call directly through the device, and loved the AMOLED display. When I discovered Garmin's Fenix 8 had an LED screen, external speaker/mic and LED flashlight, I stated to consider it.
Galaxy AI wasn't very impressive, and I opted to use Google's version instead.
The PBA failure after update, dismal HR tracking during workouts, false battery life claims and limited shortcuts drive me back into the loving arms of Garmin.
Value
3
Response from Samsung USBy R&R Team, June 3, 2025
Howdy Allen79,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 60 hours of battery life without Power Saving mode and up to 48 hours in Exercise power saving mode. These averages are based on typical usage so results may vary. Various factors may be impacting your Galaxy Watch Ultra battery, causing it to drain quickly. A few examples include background app activity, always-on display, Bluetooth, and Wi-Fi usage. The Galaxy Watch Ultra can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than optimal battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Without having more details available regarding what you may be experiencing with your Galaxy Watch Ultra and without being able to ask you any follow up questions to probe further, I recommend contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Use automatic workout detection on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003306/
Product Manuals
https://www.samsung.com/us/support/downloads/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 60 hours of battery life without Power Saving mode and up to 48 hours in Exercise power saving mode. These averages are based on typical usage so results may vary. Various factors may be impacting your Galaxy Watch Ultra battery, causing it to drain quickly. A few examples include background app activity, always-on display, Bluetooth, and Wi-Fi usage. The Galaxy Watch Ultra can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than optimal battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Without having more details available regarding what you may be experiencing with your Galaxy Watch Ultra and without being able to ask you any follow up questions to probe further, I recommend contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Use automatic workout detection on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003306/
Product Manuals
https://www.samsung.com/us/support/downloads/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Written by a customer while visiting Samsung US
Customer Rating
5
Best watch ever
on June 2, 2025
Posted by: Dreco3
[This review was collected as part of a promotion.] This watch feels comfortable on the wrist. A lot a features, love the capability of leaving my phone behinde on walks and have the capability of receiving calls . And the Galazy AI is out of this world
Value
5
Written by a customer while visiting Samsung US