Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
1
Poor at everything
on June 4, 2025
Posted by: arkhag
from Davis, CA
Expertise:Expert
This is a HORRIBLE watch. Battery lasts less than a day, GPS accuracy is really bad, and really an overall disappointment. One reason you would get the ultra version is because of its fitness features but WHY? ask yourself this - if you go on a hike more than a few hours, prepare to carry a portable charger with you. Yeah, and if you're a long distance triathlete or a long distance runner - this watch is completely useless. Save yourself the money and the headache - get a Garmin.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, June 4, 2025
Hi there Arkhag,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. Please check out, "GPS not working properly on Samsung smart watch" to help resolve what you may be experiencing with your GPS functionality. The Galaxy Watch Ultra battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. No need for chargers here! If your Galaxy Watch Ultra battery is not living up to your expectations, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your device. If you have any questions for us after reviewing the resources shared or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra Battery
https://www.samsung.com/us/watches/galaxy-watch-ultra/#battery
Reduced battery life on your Samsung smart watchhttps://www.samsung.com/us/support/troubleshooting/TSG01003232/
GPS not working properly on Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. Please check out, "GPS not working properly on Samsung smart watch" to help resolve what you may be experiencing with your GPS functionality. The Galaxy Watch Ultra battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. No need for chargers here! If your Galaxy Watch Ultra battery is not living up to your expectations, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your device. If you have any questions for us after reviewing the resources shared or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra Battery
https://www.samsung.com/us/watches/galaxy-watch-ultra/#battery
Reduced battery life on your Samsung smart watchhttps://www.samsung.com/us/support/troubleshooting/TSG01003232/
GPS not working properly on Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing durability
on June 4, 2025
Posted by: Jonnybgood
from Overton nevada
Expertise:Intermediate
I work for a public water utility and I was looking for a smart watch that could handle all the water, mud,sand and grit i have to deal with every day. This watch has exceeded my expectations by far. It's been soaked in mud. Doused with chlorine and not been treated easily. But still works without a flaw.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best watch ever
on June 3, 2025
Posted by: skyrunnergtops
[This review was collected as part of a promotion.] I love the size and shape, besides the sound and the functions are very good, it's a relog, big, but it feels great in the hand, it's not very heavy, which makes it quite nice,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Ultra
on June 3, 2025
Posted by: Puppydog
[This review was collected as part of a promotion.] Very happy with the new watch. It's stylish, and has the ability to change bands. I put on a silver, metal link band. Install was easy and took no time at all. Really looks and feels like a very high end watch. While I still don't know everything it can do, what I have discovered is it's very easy to customize. Watch faces, bands, and even customizing the watch faces themselves via my phone, and Galaxy AI.
Definitely worth it!
Definitely worth it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This watch is perfect you never need your phone on
on June 3, 2025
Posted by: Smoothblack71638
[This review was collected as part of a promotion.] My Galaxy Note 20 Ultra they are the best phone still so-far hands down so what better to go with it is the Best smart watch ultra to go with the best smartphone Note 20 Ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Watch Ultra
on June 3, 2025
Posted by: Eezdawta
[This review was collected as part of a promotion.] I'm really enjoying all the fantastic features and screen size! However, I do find myself missing the convenience of a standalone camera like the one on the old Samsung gear. It had such a charm!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It will help when my phone is not on me I can just
on June 3, 2025
Posted by: petersonchipseal
[This review was collected as part of a promotion.] I use my device for anything and everything I do in my life like work music games streaming apps movies ext.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Ai is a must have
on June 3, 2025
Posted by: Dietoliveorlivetodie
[This review was collected as part of a promotion.] Galaxy AI is a must have feature. The watch strap attachments are much improved
Value
5
Written by a customer while visiting Samsung US