Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Derek
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
Fantastic watch! It has all the features and conveniences I enjoy. Keep up the great work, Samsung!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great so far, hope to see more AI open up!
on August 2, 2024
Posted by: Needhealtstats
[This review was collected as part of a promotion.] I ordered the watch as soon as available and received it ahead of schedule. I'm very impressed with the watch so far and the more tricks and traits I find out about it the more I love it! Battery life is much better than my previous watch and even though I haven't been able to install some of my previous watch faces the ones that are unique to the Ultra more than make up for that! I'm not a super workout freak but still find all of the health features extremely helpful!! I am still learning the Galaxy AI features but love what I've seen so far!! I am looking forward to more possibilities being released as they are perfected and still comparing some features such as blood pressure, ecg, and O2 stats with other sources but this far they are right on!! Hopefully they will keep the features coming!!!
Value
5
Written by a customer while visiting Samsung US
Posted by: TFJH
Verified Purchase:Yes
Beautiful Experience
Mind Blowing
Enjoying it
Loving it
Mind Blowing
Enjoying it
Loving it
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
3
Great, but bad charging
on August 2, 2024
Posted by: Necrodiety
from Orlando, FL
Expertise:Expert
Battery, screen, and new health sensors are good. But, the charging base that comes with it doesn't work well if you don't lay it perfectly flat and in the perfect spot. If you are using their outdoor band, you can't lay it flat. This means it stops and starts charging many times which can hurt the battery. I put it back on my old stand that works perfectly with galaxy 6 and that works better, but because its heavier, it will sometimes slide down a bit and stop charging. Samsung, please take note of the charging issues and make a good stand, not just that magnetic base that doesn't like bands under it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
3
Value
3
Response from Samsung USBy R&R Team, August 2, 2024
Hello! It's fantastic to hear from you. We always appreciate getting insights into our customers' experiences with our products. Your feedback is incredibly valuable to us as we strive to make continuous improvements. We understand that you're reaching out to share your experience with the new Watch Ultra. The Galaxy Watch Ultra is designed to withstand tough workouts, built for top-of-the-line performance wherever your adventures take you, from frozen mountain peaks to dusty deserts. Once again, thank you for sharing your thoughts about the new watch and its charger. If there's anything else on your mind or if you have any questions, please feel free to reach out to Samsung Support. - Kelvin
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Written by a customer while visiting Samsung US
Posted by: JohnnyKakes
Expertise:Intermediate
Verified Purchase:Yes
Nice watch overall but have had some issues. One of them is that I received a rogue text that was a group chat on Samsung Messaging. I do not know any of the contacts in the group, and it showed only on my watch messages, and could not see it on my phone Samsung Message app. That gives me little confidence in the privacy of both the watch and Samsung Messaging. Also, I have found the compass to be extremely untrustworthy.
Response from Samsung USBy R&R Team, September 20, 2024
Thanks for reaching out to us, Johnny. We appreciate you taking the time to share your experience with the Galaxy Watch Ultra with us. We noted your concerns about the messages that are appearing on your watch but not on your phone, as well as your concerns about privacy in Samsung Messaging. For situations like this, we recommend reconnecting your watch with your phone. Check out the link provided for instructions on how to do so. Regarding the compass accuracy, we suggest calibrating the compass. To calibrate the Samsung Compass app, follow these steps: Step 1. Navigate to and open the Samsung Compass app on your Galaxy Watch. Step 2. Swipe to and tap Calibrate. Step 3. Follow the onscreen instructions to calibrate your watch. Note: To ensure a successful calibration, step away from any magnetic sources, such as a wireless charger, and take off your D-Buckle Sport band. The app will not function correctly if calibrated incorrectly. We hope these steps help improve your experience with your Galaxy Watch Ultra. Should you have further concerns, Samsung Support is always available to assist you in ensuring everything works smoothly. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078020/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade to 5 pro
on August 2, 2024
Posted by: Roscoe
[This review was collected as part of a promotion.] Watch looks great. Very responsive. Sensors so far seem to be better than the pro 5. Can't wait to try out ask the Galaxy AI features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great except for battery life and color selection
on August 2, 2024
Posted by: Leo9
from Fairfax, VA
Expertise:Intermediate
I like a lot about this 40mm Galaxy watch 7. It's responsive and works well tracking and syncing my workouts with my Galaxy s24+ phone. However, the battery life is short and I have to charge it every day. It's surprisingly worse than my old Galaxy watch 5. Also the only available colors, green and cream, make the watch look cheap in my opinion. The black color of my old Galaxy watch 5 and band was a lot classier.
I would recommend this to a friend!
Features
5
Performance
2
Design
2
Value
3
Response from Samsung USBy R&R Team, August 2, 2024
Hello Leo, Thank you for getting in touch. We appreciate your feedback on the new Watch Ultra and are glad to hear about your experience. The Watch Ultra offers a variety of band options for different environments and is designed for top-notch performance with its new processor and the new One UI. If you're facing challenges with battery life, please review the attached link for tips on optimizing it. Feel free to reach out to us at Samsung Support if this persists.-Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Watch Device!
on August 2, 2024
Posted by: PH73EX
[This review was collected as part of a promotion.] I was skeptical about buying something new but after receiving and setting up the watch it really changed my thoughts. The setup was simple all my previous settings linked up directly from my old watch. The battery life is exceptionally well, it last all day without needing to be charged. The health monitors in this watch are amazing tracking sleep, a snore detection, heart rate and overall health. I can track a multitude of exercises throughout the day. The display and backlight is exceptional clear and the faces give you many options to display on the watch. Can't wait to upgrade to the S24 Ultra soon to get the full experience.
Value
5
Written by a customer while visiting Samsung US