Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7 out of 5
4.7
(4,360 Reviews)
Open Ratings Snapshot
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product. 
(
1,188 out of 1,298
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
5 out of 5
5
Galaxy Watch Ultra
on August 4, 2024
Posted by: Igor
from FL
Expertise:Intermediate
Verified Purchase:Yes
Love it, design, functionality, comfort, durability.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery life sucks
on August 4, 2024
Posted by: ZzzJMzzz
Battery life is horrible!! Last 12 hours before a recharge is needed! Stick with older models ppl.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 7, 2024
Hi! It's great to hear from you. We noticed you were reaching out to let us know how you feel about the Watch Ultra. The Samsung Health app will work alongside your Galaxy Watch7 or Galaxy Watch Ultra to create a personalized energy score that is based on your sleep data, blood oxygen level, snoring time, skin temperature, and heart rate. We understand that in order for you to enjoy these features, you will need a great battery life. The Watch Ultra has a 590mAh (typical) + WPC charger with Faster Wireless Charging. If you are experiencing a shorter battery life, check out the link attached for options to help optimize your battery life. If this continues, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Stunning design and feeling!
on August 4, 2024
Posted by: Anonymous
from Puerto Rico
Expertise:Intermediate
Verified Purchase:Yes
The Samsung Galaxy Watch Ultra is a powerhouse of a smartwatch, built for those who demand the best. With its robust design, impressive battery life, and an array of cutting-edge features, it's the perfect companion for outdoor enthusiasts and fitness fanatics alike.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Mixed and really unsure for the amount I spent
on August 4, 2024
Posted by: Barbara959
from Crawford county Ohio
Expertise:Intermediate
I love the features but it is WAY bigger than my galaxy classic 4 which was 46mm and this is only 47mm! Also I ABSOLUTELY HATE the band that came with it!! It's either too tight or too loose. There's no happy place and it's extremely frustrating and uncomfortable. I have pretty average size wrists and measured and went with the appropriate band size as i was right in the middle of the md/lrg size. I can't wait for more bands to be released to see if that will help, that is if I decide to keep it because it's enormous and expensive. Plus why is it that I cannot access FB messenger on this watch but yet it tells me my temperature?!?
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 9, 2024
We appreciate your candid feedback, Barbara. We strive to provide our customers with the best products and services. It's great to see that you love the features of the new Watch Ultra. With the Watch Ultra, you can gear up for every expedition with a range of band options for all terrains. We do have other bands available that you will love. If you have any concerns or concerns, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do not buy if you have tattooed sleeves.
on August 4, 2024
Posted by: Lazz
from Miami, Fl
Expertise:Expert
Verified Purchase:Yes
Once again purchased a galaxy watch this will be the last purchased watch. If you have tattooed skin the watch is completely useless.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 5, 2024
It's great to hear from you and get your feedback, Lazz. Your feedback is key to us continuing to make improvements. We see that you are reaching out about our new Watch Ultra. With the new Watch Ultra, start your day strong with a score that calculates your physical readiness based on yesterday's sleep, heart rate, and steps. We'd like to gather more information regarding what you are experiencing. Please reach out to us at Samsung Support so that we can get started. -Kelvin
smsng.us/Samsung-Support
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect ULTRA
on August 4, 2024
Posted by: Chaitanya
from Austin, Texas
Expertise:Intermediate
Verified Purchase:Yes
Very Well build and the battery performance is excellent. Happy with the purchase.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Why should some features only work w Samsung phone
on August 4, 2024
Posted by: Jimj
from San Diego, CA
Expertise:Expert
Verified Purchase:Yes
The watch has good battery life and lasts more than one day. In normal usage. Audio volume can get wonderfully loud and the quality of the speaker is great !
It doesn't make sense, however, for some headline features to be compatible with only Samsung phones. Things such as EKG, detection, slee, apnea detection, among others should be available for any user who purchases the watch. Gatekeeping new features behind a required phone brand is ridiculous in this day and age.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 9, 2024
Thanks for the outreach, Jimj! We love hearing from our valued customers. We see that you are reaching out to let us know about your experience with the Watch Ultra. The Galaxy Watch Ultra helps users turn data into meaningful insights and create a new era of expanded intelligent health experiences. If you have any further concerns, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this watch
on August 4, 2024
Posted by: Cntnvision
from Canton, OH
Expertise:Expert
Verified Purchase:Yes
Love this watch. The look is incredible and it works great
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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