Thanks for reaching out to us, Rob. We always look forward to getting feedback from our valued customers. We noticed you reached out to share your experience with the Watch Ultra. If you are encountering challenges with recording your ECG or viewing the results on the Samsung Health Monitor app, or if you are receiving inconsistent or poor results, there are several steps that you can take to address these challenges. Firstly, it's essential to ensure that the Bluetooth connection between your Galaxy watch and the phone is stable and functioning properly. A strong and stable Bluetooth connection is crucial for the seamless transfer of data between your watch and the Samsung Health Monitor app. You can verify the status of the Bluetooth connection in the settings of both your watch and phone to ensure they are paired and connected without any disruptions. Additionally, it's important to confirm that you are wearing your Galaxy Watch Ultra correctly. The sensors on your watch need to have direct contact with your skin to accurately record and analyze your ECG. Make sure that the watch is snugly positioned on your wrist or finger according to the provided guidelines. Proper placement will help ensure that the sensors can capture the necessary data for an accurate ECG recording. Also, maintaining clean hands and arms before recording your ECG is crucial. Any dirt, sweat, or moisture on your skin can interfere with the accuracy of the recording. Thoroughly clean your hands and ensure that the area where the watch makes contact with your skin is free from any hindrances to obtain the most reliable results. If you have received a poor recording result in the Samsung Health Monitor app, this may indicate that the app was unable to properly analyze the data captured during the recording process. This could occur if there was excessive movement during the recording or if the watch did not maintain sufficient skin contact with your wrist or finger throughout the entire recording duration. To address these hitches, there are a few troubleshooting steps that you can attempt to ensure a proper ECG recording. These steps may include adjusting the positioning of the watch on your wrist or finger, minimizing movement during the recording, and ensuring that the sensors are in direct contact with your skin. By following these recommendations, you can optimize the performance of your Galaxy Watch Ultra and enhance the accuracy of your ECG recordings, ultimately maximizing the benefits of the Samsung Health Monitor app. If you have any further questions or require additional assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01208783/ (Innacurate ECG)
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