Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
5
Best smart watch ever
on June 28, 2025
Posted by: Vocals1997
[This review was collected as part of a promotion.] I love the galaxy AI i used it every day with work on my watch i also really love the fitness feature as well as many other features and the battery life is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Some software glitches
on June 27, 2025
Posted by: Obiwan
[This review was collected as part of a promotion.] I really like the style of the watch, I have received many compliments from friends.
The Galaxy AI is very helpful to set reminders, to change a song while driving and even when asking for an address while using the navigation app.
However, I found two issues so far:
1. Initially the watch continued to disconnect (or unpair) from my cel. Forcing me to reset and start pairing all over.
2. I used to be able to snooze reminders (from the reminder app), now (after the latests SW update) the reminder appear on my watch but it does not give me the option to snooze, forcing me to take my cel out and snooze from there. This is problematic and inefficient.
I hope these type of issues are solved with the next SW or Firmware update.
The Galaxy AI is very helpful to set reminders, to change a song while driving and even when asking for an address while using the navigation app.
However, I found two issues so far:
1. Initially the watch continued to disconnect (or unpair) from my cel. Forcing me to reset and start pairing all over.
2. I used to be able to snooze reminders (from the reminder app), now (after the latests SW update) the reminder appear on my watch but it does not give me the option to snooze, forcing me to take my cel out and snooze from there. This is problematic and inefficient.
I hope these type of issues are solved with the next SW or Firmware update.
Value
3
Response from Samsung USBy R&R Team, June 30, 2025
Hey Obiwan,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Watch Ultra is resetting itself automatically, please first try rebooting both the watch and your phone, then updating software, and checking for issues with the Bluetooth connection or third-party apps. You can also try wiping the watch's cache. If your device resets again after following these steps, please be sure to send an error report to our engineers so we can look further into it. If you have any questions or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
How to submit an error report for your Galaxy device or app
https://www.samsung.com/us/support/troubleshoot/TSG10003603/
Software Update
https://www.samsung.com/us/support/answer/ANS00077582/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Watch Ultra is resetting itself automatically, please first try rebooting both the watch and your phone, then updating software, and checking for issues with the Bluetooth connection or third-party apps. You can also try wiping the watch's cache. If your device resets again after following these steps, please be sure to send an error report to our engineers so we can look further into it. If you have any questions or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
How to submit an error report for your Galaxy device or app
https://www.samsung.com/us/support/troubleshoot/TSG10003603/
Software Update
https://www.samsung.com/us/support/answer/ANS00077582/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Written by a customer while visiting Samsung US
Customer Rating
5
Battery life is awesome
on June 27, 2025
Posted by: Younmever
[This review was collected as part of a promotion.] Smooth and fast processing and crisp and vivid screen. Surprisingly the battery life is amazing like average 48 hours and up to 72 hours if I disable a few features. One of the side buttons works to bring up the Galaxy AI which works like my personal assistant too. I'd recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy Ultra Watch equals perfection!
on June 27, 2025
Posted by: MrCrews
[This review was collected as part of a promotion.] I have had 3 different Galaxy Watches over the yrs and the Ultra is by far the biggest and best. Ease of use, great features, beautiful design.... I couldn't have asked for more!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Bets Smarwatch on the Market!
on June 27, 2025
Posted by: LAMC10
[This review was collected as part of a promotion.] At first I was not sure about the new design coming from a Galaxy Watch 4 and 5 owner. Let's say this Galaxy Watch Ultra blew my mind. The specs, functionality, and versatility make it an amazing watch....let's not forget about the insane built and battery life. I use this Watch for everything and everywhere such as workouts (cardio/weight lifting), playing soccer, going to the office, swimming, morning walks with my husky, etc. It's simply amazing, Samsung definitely did an outstanding job on this device. It really checks all the boxes for me. I can't wait the Galaxy Watch Ultra 2 to come out!
Value
5
Written by a customer while visiting Samsung US
Posted by: Benjouis
from MA
Expertise:Expert
Verified Purchase:Yes
I love my watch and I’m enjoying it everyone loves it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing watch
on June 27, 2025
Posted by: Skylar
[This review was collected as part of a promotion.] Had this since released has given me new new connectivity to my s23 ultra and more insight into my heath. Love the new design but miss the physical scroll dial galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch!
on June 27, 2025
Posted by: Sorrow44
[This review was collected as part of a promotion.] The Galaxy watch Ultra is definitely something that I use daily. Seeking it to Galaxy AI with my phone helps me keep connected smoothly while I'm at work. The health and wellness functions are also top notch!
Value
5
Written by a customer while visiting Samsung US