Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
4
Love it, but there's a software design oversight
on September 22, 2024
Posted by: Ur2gams
Expertise:Intermediate
I went from a frontier s3 to watch 4 to the ultra. I went through 5 watch 4s in 2 years with all the software issues. Love the ultra so far. But how come I can make a pin or pattern lock, however, there isn't a button to lock it? We can lock every other device, but not the watch. Just a simple button in the settings pull down that will enable the pattern or pin lock. I thought that after 4 more years of evolutions this would be there by now.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Exercises problem
on September 22, 2024
Posted by: John
Expertise:Expert
The Watch Ultra needs to show correct swim laps when exercising in the pool.
I do 74 laps, and it takes around 50-55 minutes. I compared it with Watch6 (the same result for 74 laps done—the watch showed only 48 and 52 - it doesn't show all laps) and another brand (the watch showed all the laps I swam—perfect count of the laps), so it is about 30% incorrect, way too much.
It happened after the last update.
Also, the reading of the calories for Watch6 and Watch Ultra are different.
It is unacceptable for such an expensive watch to show the results of exercise with such big differences.
Please correct the problem.
I do 74 laps, and it takes around 50-55 minutes. I compared it with Watch6 (the same result for 74 laps done—the watch showed only 48 and 52 - it doesn't show all laps) and another brand (the watch showed all the laps I swam—perfect count of the laps), so it is about 30% incorrect, way too much.
It happened after the last update.
Also, the reading of the calories for Watch6 and Watch Ultra are different.
It is unacceptable for such an expensive watch to show the results of exercise with such big differences.
Please correct the problem.
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, October 1, 2024
Hey John! It's great to hear from you! We see that you contacted us to share your feedback on the Galaxy Watch Ultra. Challenge yourself to perform at your peak on your next run or bike ride using tracking with Galaxy AI. If your watch is not tracking your swims correctly we recommend making sure that your watch is up to date with the latest software update available. If you have already done so and this persists, it's best to leave an error report regarding this. To send an error report for your Galaxy Watch, Galaxy Buds, or Galaxy Ring, you'll need to use the Galaxy Wearable app on your connected phone or tablet. Open the Galaxy Wearable app on your phone or tablet. Tap Menu. This may appear as a circle in the bottom center of the screen or three horizontal lines on the left side. Tap More in the upper right. This looks like three vertical dots. Tap Settings, and then tap Contact us at the bottom. Tap Error reports under Send feedback. From the list, select the wearable device(s) you are having issues with to gather the data, and then tap Next. Make sure Send system log data is checked, and then fill out the other required fields. If you wish to include an additional attachment, you can tap the Attach icon which looks like a paper clip in the upper right corner. You can add a photo, screenshot, or voice recording. When you're ready, tap the send arrow in the upper right corner. If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Charlie H
from Walpole Mass
Expertise:Expert
Verified Purchase:Yes
Impressive advances over previous model. Many great improvements.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: JohnD
Verified Purchase:Yes
Great watch. Love the way you can order it with different color Samsung bands.
Written by a customer while visiting Samsung US
Customer Rating
5
I really like the trail band! This watch is a hit!
on September 21, 2024
Posted by: Kelbro
Verified Purchase:Yes
Smooth operation. Good improvements on the ultra watch compared to the Galaxy 5 pro and Galaxy 6 watch ⌚️
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung Ultra Watch 47mm
on September 21, 2024
Posted by: Cheryl
from Massachusetts
You cannot buy another charger. If you loose the one that came with the watch, the watch is then useless
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R Team, September 30, 2024
Thank you for getting in touch, Cheryl. We always appreciate hearing from our valued customers. We noticed that you contacted us regarding your Galaxy Watch Ultra. Crafted from titanium and sapphire glass, this durable device is designed to endure rugged terrain and water activities effortlessly. Paired with the 590mAh battery, the Watch Ultra will be a dependable companion, tracking your adventures for up to 100 hours. In case you misplace your Samsung Watch charger, you can find chargers available for purchase on our website. If you require any assistance with this or anything else, please don't hesitate to reach out to us at Samsung Support so that we can provide further help. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Paul T
from Lewiston Idaho
Expertise:Expert
Verified Purchase:Yes
Amazing watch, excellent battery life, love all the new features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Irene G
from Arizona
Expertise:Expert
Verified Purchase:Yes
In love with this watch...Big screen...long lasting battery life!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US