Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Jeremy V
from Burnsville, MN
Expertise:Expert
Verified Purchase:Yes
I have, for the most part, enjoyed the 7 Ultra. The screen is bright, the UI is very responsive via touch or button, and the activity monitoring is great. What isn't great is the battery life. This has a much newer chipset that is more power efficient (supposedly) but in the end the truth is the battery life is significantly worse. I don't know that I could get through even a 2nd day on a charge with light to moderate usage. The 5 Pro, with AoD on, could last *almost* 3 full days if I don't wear it to bed and with daily average usage would end with between 75 and 80 percent left of the battery. The 7 Ultra, on the other hand, averages between 40 and 60 percent by the end of the day. While I do typically charge my watch nightly, the ability to NOT have to do that is far superior of a feature. I'll keep the watch, for sure, but dang if the battery life isn't even close to being on par with a 2+ year old watch. A little disappointing.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, October 24, 2024
We appreciate you sharing your experience with the Galaxy Watch 7 Ultra, Jeremy. It's great to hear that you're enjoying the bright display, responsive Ul, and reliable activity monitoring. However, we hate to see that the battery life isn't meeting your expectations, especially in comparison to the 5 Pro. While the Galaxy Watch 7 Ultra does feature a more advanced chipset, battery performance can vary based on several factors like screen brightness, notifications, and apps running in the background. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. We recommend checking out the link attached which should help optimize your watch's battery life. If this continues to be your experience, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Posted by: Mayank Shringi
from SF Bay Area
Expertise:Expert
Verified Purchase:Yes
Excellent and Robust Performance Galaxy Watch Ultra7 from Samsung. Does a better job in steady functionality from the previous predecessors !
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jacky
from LA
Verified Purchase:Yes
I have owned a few Samsung smart watches but I will say this so far is the best that Samsung made. It has the brightest screen, the most feather compare what I have before. It's been a big challenge for me to learn all the functions but that's the fun part of playing with my new watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Kimberley Sweetser
Verified Purchase:Yes
This is a beautiful watch. It has a very comfortable wrist band that stays in place. The watch has some weight to it that I don't notice when on my wrist, and it is easy to forget I am wearing it. I especially like the features that track my daily walking, looks for sleep apnea, tracks my heart rate and provides ECG testing.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: JamesB
from Miami, FL
Expertise:Expert
Verified Purchase:Yes
Best one yet! I am so glad I made the investment. I love the watch band has a steel band loop - so no breaking!
Written by a customer while visiting Samsung US
Posted by: Justin
from Connecticut
Expertise:Expert
Verified Purchase:Yes
Worth every penny. Buy this watch.
You wont regret it.
You wont regret it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful Watch
on October 24, 2024
Posted by: Kings
Expertise:Expert
It's great for me. Excellent performance and relatively accurate GPS and fitness tracking
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: DSilver
from Az
Expertise:Expert
Verified Purchase:Yes
Same issue as the watch 5, heart rate is a total fabrication most of the time. It's funny, you can look at the heart rate app, your heart rate fluctuates up... down.... and all around, but take a peek under the watch and the green light isn't even on, lol. When you choose monitor continuously, it monitors when you're walking, but not when your at rest or it deems you to not be active enough. Nothing worse than fake data. Aside from that, it's an ultra in name, certainly not in battery life.
No, I would not recommend this to a friend.
Value
1
Response from Samsung USBy Social Commerce, October 24, 2024
Hey DSilver! We appreciate you taking the time to share your insightful feedback on the Galaxy Watch Ultra. We aim to provide our customers with the best experience possible. The Watch Ultra features enhanced heart rate monitoring that allows you to customize your training for optimal results, tailored specifically for you. If the step or heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose or the watch's software might need updating. However, a simple reboot may solve the problem. If the watch is too loose, or the sensor is dirty, it may have difficulty tracking your steps and heart rate. Make sure to clean the watch and make sure it's properly fitted to get the best results. Another possible solution would be to reboot the watch. Press and hold the Home key (Power key) and Back key simultaneously for 7 seconds, until the watch displays "Rebooting..." When the watch has finished booting, test the step and heart rate trackers. If you are still having challenges after rebooting your watch, check for software updates on your watch and the Galaxy Wearable app. As far as your battery, we recommend always making sure that your watch is up to date with the latest software available. Your Samsung smartwatch isn’t all cogs and gears - it’s wires, processors, data chips, and software! And just like with any other smart device, the watch's software and apps will need to be updated every so often. Luckily, you can update both whether or not you have a phone! If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Check out the link attached for additional options to help optimize your watch's battery life. If any of what you are experiencing persists, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US