Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
5
The Best period you can not get a better deal
on December 6, 2024
Posted by: Izzy
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Love this watch! Its awesome and the deal is unbeatable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: APL2GLXYUSER
from Southern New Mexico
Expertise:Intermediate
Verified Purchase:Yes
Amazing, stylish watch. So happy with my purchase!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Russ
from North Carolina
Expertise:Expert
Verified Purchase:Yes
The watch works very well. It's easy to use. I enjoy the bright screen. The quality of the product is very very good.
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Tommy
from Nyc
Expertise:Expert
Verified Purchase:Yes
AAAAAA!AAAAAAAAAAAAAAAAAAAAAAA++++++++++++++++++++
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Armin
Verified Purchase:Yes
Beautiful watch with ugly watch faces.
This watch is certainly beautiful, but lack of creative watch faces makes it kinda boring and useless. My galaxy watch 4 used to receive tons of copliments than this watch just by look and havjbg deally beautiful watch faces.
This watch is certainly beautiful, but lack of creative watch faces makes it kinda boring and useless. My galaxy watch 4 used to receive tons of copliments than this watch just by look and havjbg deally beautiful watch faces.
Features
3
Performance
3
Value
2
Response from Samsung USBy Social Commerce, December 6, 2024
Thanks for providing us with your candid feedback on the Galaxy Watch Ultra, Armin. The Galaxy Watch Ultra helps you start your day strong with an Energy Score, which calculates your physical readiness based on your sleep, heart rate, and steps from the previous day. Using Galaxy AI, it analyzes key indicators of your overall condition and provides you with a daily score, enabling you to achieve your goals. We understand that you would like more watch face options, and we are always working to enhance our offerings and provide our customers with a variety of watch faces. We recommend checking the Wearable app regularly for new watch face releases, as we continue to introduce more options. Once again, we greatly appreciate the feedback. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: ETichauer
Expertise:Intermediate
Verified Purchase:Yes
Missing 2 very important complications, distant and weather forecast.
Response from Samsung USBy Social Commerce, December 6, 2024
We appreciate you taking the time to share your feedback on the Galaxy Watch Ultra, ETichauer. Your feedback is crucial as we continue to make improvements. The Watch Ultra includes a variety of health features, and the Samsung Health app works in conjunction with your Galaxy Watch7 or Galaxy Watch Ultra to generate a personalized energy score. This score is based on several factors, including your sleep data, blood oxygen level, snoring duration, skin temperature, and heart rate. We noted your suggestions regarding the distance and weather forecast. If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Final Straw. Going to other brand!
on December 6, 2024
Posted by: Unhappy Android
from Oxnard, CA
Expertise:Expert
I made the mistake of buying this watch because the reviews were incredibly high. Given the track record of Samsung, I should have known to be cautious.
I made sure to thoroughly update my phone apps to accommodate features of the new watch. Then made sure to update the watch, connect to wifi and bluetooth, and spent time sorting how I wanted the layout of the watchface and apps to be.
I made sure to thoroughly update my phone apps to accommodate features of the new watch. Then made sure to update the watch, connect to wifi and bluetooth, and spent time sorting how I wanted the layout of the watchface and apps to be.
I soon realized that not only was I not getting any text message notifications to my watch... But even once I saw my phone had new text messages, when I went to the watch to read them I noticed the watch never received any of the new text messages!
I now realize via message boards and other sites. It is a bug. Will be returning. Not worth the headache if I can't get notifications and the watch isn't syncing even though all settings are correct.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, December 6, 2024
We appreciate you taking the time to reach out with your feedback on the Galaxy Watch Ultra. Your input is valued as we strive to enhance our products further. The Galaxy Watch Ultra serves as your shortcut to staying connected, making it easier than ever to communicate. With Suggested Replies powered by Galaxy AI, you can enjoy quick text-reply suggestions tailored to the context of your conversations. The watch lets you control your phone with just a pinch, enabling you to capture photos, answer calls, or silence alarms effortlessly. When paired with other Galaxy devices, the Galaxy Watch Ultra becomes even more powerful, enhancing your overall experience. We hate to see that you've had some challenges receiving text messages. To use the call or text features via Bluetooth, the watch must be connected to a phone through Bluetooth and the Galaxy Wearable app. If the watch is connected remotely via Wi-Fi, you will not receive incoming calls. Please verify that silent modes are disabled. Do Not Disturb, Goodnight, and Theater modes are silent modes that minimize distractions by silencing your watch. Depending on the mode, alarms and alerts may be silent, and the touchscreen may not turn on during incoming calls. Press any key on the watch, rotate the bezel, or raise your wrist to turn on the screen and check for incoming calls. If these steps do not help, check out the link attached for additional troubleshooting options. If this persists after doing so, reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
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Written by a customer while visiting Samsung US
Posted by: Bubba Dubya
from California
Expertise:Intermediate
Verified Purchase:Yes
This is my sixth Galaxy Watch, and the best yet. I do miss the rotating bezel found on earlier Galaxy watches, and wish that the band that came with my Galaxy Watch 4 was available on this version.
I would recommend this to a friend!
Features
4
Design
4
Value
3
Written by a customer while visiting Samsung US