Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Anonymous
from San Jose, CA
Expertise:Intermediate
Verified Purchase:Yes
Love the look, & features! Especially the attractive orange band.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: William
from Ft worth texas
Expertise:Expert
Verified Purchase:Yes
Great Watch for what i need. The battery last longer than my old watch
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Saurabh
from California
Expertise:Expert
Verified Purchase:Yes
The watch is full with bugs and does not provide optimal experience. Cheaper competitors have much better products running on Android Platform .
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, February 10, 2025
Hey Saurabh,
Thanks for taking the opportunity to connect with us to share your experience with your Samsung Galaxy Watch Ultra. We understand how frustrating it can be to purchase a product that does not quite live up to your expectations. We would be more than happy to assist you with whatever you may be experiencing with your Galaxy Watch Ultra, however, we need more details regarding what may be occurring with your device before we can properly do so. For your convenience, I have included some helpful resources that you may find beneficial to review at your leisure. If you have any questions for us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thanks for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003272/
"Accessories for Galaxy Watch7 and Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003273/
"Introducing the Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003243/
"Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003276/
Thanks for taking the opportunity to connect with us to share your experience with your Samsung Galaxy Watch Ultra. We understand how frustrating it can be to purchase a product that does not quite live up to your expectations. We would be more than happy to assist you with whatever you may be experiencing with your Galaxy Watch Ultra, however, we need more details regarding what may be occurring with your device before we can properly do so. For your convenience, I have included some helpful resources that you may find beneficial to review at your leisure. If you have any questions for us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thanks for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003272/
"Accessories for Galaxy Watch7 and Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003273/
"Introducing the Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003243/
"Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003276/
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life STINKS!
on February 5, 2025
Posted by: Luckylady
Its a little bigger than I like, but I like all the features. But everything good about this watch doesn't make up for the fact the battery life is a JOKE.
People, it won't go 2 days without needing a 2 hour charge.
Forget about using all the features of this watch to run a marathon. It won't make it that long!
People, it won't go 2 days without needing a 2 hour charge.
Forget about using all the features of this watch to run a marathon. It won't make it that long!
Thinking about returning it forgot other reason than the battery.
Response from Samsung USBy R&R Team, February 6, 2025
Howdy Luckylady,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. Your candor is welcomed as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 48 hours in Exercise power saving mode, and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to review, "Reduced battery life on your Samsung smart watch" to learn how you can optimize the life of your battery. Also, check out the Galaxy Watch7 if the Watch Ultra's 47mm case size feels too large for your liking. If you would like further assistance afterward, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. Your candor is welcomed as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 48 hours in Exercise power saving mode, and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to review, "Reduced battery life on your Samsung smart watch" to learn how you can optimize the life of your battery. Also, check out the Galaxy Watch7 if the Watch Ultra's 47mm case size feels too large for your liking. If you would like further assistance afterward, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Posted by: Rocksolid302
from New York/Florida
Expertise:Intermediate
Verified Purchase:Yes
My only complaint is the battery life, it's no different than previous models otherwise I love the watch
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 6, 2025
Hi Rocksolid302,
Thank you for taking the time to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 48 hours in Exercise power saving mode, and up to 60 hours without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. When you have some free time available, please check out "Reduced battery life on your Samsung smart watch" to learn how you can optimize the life of your Watch Ultra battery. Please feel free to reach out to Samsung Support afterward if you have any questions or if you would like any further assistance. We're always here to assist you in every way that we can! Thanks for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the time to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 48 hours in Exercise power saving mode, and up to 60 hours without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. When you have some free time available, please check out "Reduced battery life on your Samsung smart watch" to learn how you can optimize the life of your Watch Ultra battery. Please feel free to reach out to Samsung Support afterward if you have any questions or if you would like any further assistance. We're always here to assist you in every way that we can! Thanks for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Ian Moone
from MN
Expertise:Expert
Verified Purchase:Yes
This is the best Galaxy watch I've owned! Much faster than even the 6 Classic, screen is brighter and it's got a solid build quality. It's the most I've ever paid for a watch but I personally think it's worth every penny. I hope they keep releasing an Ultra version because I'm a fan for life!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 5, 2025
Hi there Ian,
Thanks for taking the time to review your Samsung Galaxy Watch Ultra. Your thoughts are valuable as we continue to bring our consumers the best in design and functionality. We're so happy to hear that you have been enjoying the functionality and features that are offered with your device. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. If you would like to share additional feedback with us, please feel free to reach out to Samsung Support. We'd love to hear more! Have fun with your Galaxy Watch Ultra and thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Thanks for taking the time to review your Samsung Galaxy Watch Ultra. Your thoughts are valuable as we continue to bring our consumers the best in design and functionality. We're so happy to hear that you have been enjoying the functionality and features that are offered with your device. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. If you would like to share additional feedback with us, please feel free to reach out to Samsung Support. We'd love to hear more! Have fun with your Galaxy Watch Ultra and thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
A Complete Waste of Money
on February 4, 2025
Posted by: Karim
from VA, USA
Expertise:Expert
Do not waste your money on the Galaxy Watch Ultra. This so-called "premium" smartwatch is nothing but an overpriced piece of garbage. The battery life is absolutely terrible—it barely lasts a day on a full charge. And to make matters worse, it takes a ridiculous 4 hours to charge back up.
The health tracking features? Completely unreliable. The heart rate monitor, sleep tracker, and other health options are far from accurate, making them pretty much useless. If you're expecting a smartwatch that can actually help with fitness tracking, look elsewhere.
Samsung really dropped the ball with this one. Save yourself the frustration and invest in a better alternative.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, February 6, 2025
Hi there Karim,
Thanks for sharing your experience with using your Galaxy Watch Ultra. Your feedback is valuable as we continue our journey to bring our consumers the best in design and functionality. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 48 hours in Exercise power saving mode, and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn about how you can increase your watch battery life. Also check out, "Clear the app cache and data on your Galaxy phone or tablet" and "Use Samsung Health sleep monitoring on your Galaxy Watch" to help resolve what you have described to be experiencing with your health tracking features. I have also included the link to your device manual for your review. Let us know if you have any questions for us after checking those out by reaching out to Samsung Support. We'd be happy to assist you further. Thank you for choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS10001372/
https://www.samsung.com/us/support/answer/ANS10003657/
https://www.samsung.com/us/support/downloads/
Thanks for sharing your experience with using your Galaxy Watch Ultra. Your feedback is valuable as we continue our journey to bring our consumers the best in design and functionality. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 48 hours in Exercise power saving mode, and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn about how you can increase your watch battery life. Also check out, "Clear the app cache and data on your Galaxy phone or tablet" and "Use Samsung Health sleep monitoring on your Galaxy Watch" to help resolve what you have described to be experiencing with your health tracking features. I have also included the link to your device manual for your review. Let us know if you have any questions for us after checking those out by reaching out to Samsung Support. We'd be happy to assist you further. Thank you for choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS10001372/
https://www.samsung.com/us/support/answer/ANS10003657/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: Jovanni R
from Port Saint Lucie FL
Expertise:Expert
Verified Purchase:Yes
The biggest best looking watch around. From the moment I opened the package and took it out of the box. You not only can feel the premium build but its brightness and battery life is out of this world. I do miss the bezel from the classic however it’s in its own league. You will not be disappointed
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 5, 2025
Hey there Jovanni,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. We are ecstatic to hear that you have been taking full advantage of all the features that your Galaxy Watch Ultra offers. If you would like to provide additional feedback with us or if you would like any further assistance, do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. We are ecstatic to hear that you have been taking full advantage of all the features that your Galaxy Watch Ultra offers. If you would like to provide additional feedback with us or if you would like any further assistance, do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US