Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Pau Co
from Pgh, Pa
Expertise:Beginner
Verified Purchase:Yes
Have had a fw weeks now. So far liking the battery life compared to my previous Galaxy 4 classic. Can squeeze 4 days lofe but prefer to charge every 3 due to my job. Like the slightly larger screen. Watchband that comes with the watch doesn't allow watch to sit flat on my Samsung trio charging station. Got a couple different ones that keeps me from taking band off to charge
I would recommend this to a friend!
Features
5
Written by a customer while visiting Samsung US
Posted by: Henry
from Bronx New York
Expertise:Intermediate
Verified Purchase:Yes
This is a great watch the style and functionality of the watch are amazingly fantastic. The more i used my watch Galaxy Ultra 47 mm the more i learn how to used it so it can work for my advantage. One of the things i like about it is that with the movement of my hand i can open apps from my watch , also the new AI works fenomenal on my Galaxy Ultra the battery the more i use it the more time the battery last so it learn from you how to be more efficient wow to me thats amazing in conclution im really happy with my new Galaxy Ultra 47 mm thank Samsung for making such a beauty.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Sleep tracking on the Ultra is hit or miss.
on February 20, 2025
Posted by: DanM
from AZ
Expertise:Intermediate
Verified Purchase:Yes
I traded-in my galaxy6 for the Ultra. The sleep tracking drops data every night. This never happened with my 6. Also it takes probably twice as long to charge. In retrospect, I wish I had kept the Galaxy6.
Performance
2
Response from Samsung USBy R&R Team, February 24, 2025
Hey DanM,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung Galaxy Watch Ultra isn't tracking your sleep properly, it could be due to a loose fit, incorrect settings in the Samsung Health app, needing a restart, or issues with movement during sleep. Please ensure that your watch is worn snugly on your wrist, check your sleep tracking settings are enabled, and restart both your watch and phone. Feel free to check out, "Samsung Health has incorrect or missing sleep data" to help resolve what you have described to be experiencing with your device. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please feel free to take a moment to also review, "Reduced battery life on your Samsung smart watch" to learn what impacts your battery life. Let us know if you have any questions for us afterward by contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Samsung Health has incorrect or missing sleep data"
https://www.samsung.com/us/support/troubleshoot/TSG10003901/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung Galaxy Watch Ultra isn't tracking your sleep properly, it could be due to a loose fit, incorrect settings in the Samsung Health app, needing a restart, or issues with movement during sleep. Please ensure that your watch is worn snugly on your wrist, check your sleep tracking settings are enabled, and restart both your watch and phone. Feel free to check out, "Samsung Health has incorrect or missing sleep data" to help resolve what you have described to be experiencing with your device. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please feel free to take a moment to also review, "Reduced battery life on your Samsung smart watch" to learn what impacts your battery life. Let us know if you have any questions for us afterward by contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Samsung Health has incorrect or missing sleep data"
https://www.samsung.com/us/support/troubleshoot/TSG10003901/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Alan S
Verified Purchase:Yes
Galaxy Watch 7 Ultra is a huge step up from my last Galaxy watch, but thats no surprise since I came from Galaxy Watch 4 Classic. I am very happy with this entire generation because I skipped a few generations
Features
5
Performance
5
Response from Samsung USBy R&R Team, February 20, 2025
Good day Alan,
Thanks for sharing your recent experience with using your Samsung Galaxy Watch Ultra. It's amazing to hear how much you're loving your new Galaxy Watch Ultra. You're absolutely correct about the advancements that have been made to your Watch Ultra since having your Galaxy Watch4 Classic. We realize that transitioning to new devices can come with somewhat of a learning curve. We offer a wealth of resources to make the transition as seamless as possible. We currently offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. I have linked a few of these resources below for your review, for your convenience. If you would like to share any other feedback with us or if you would like further assistance, please feel free to contact Samsung Support. Thanks for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
You Tube
https://www.youtube.com/c/Samsung/playlists
Product Manual
https://www.samsung.com/us/support/downloads/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thanks for sharing your recent experience with using your Samsung Galaxy Watch Ultra. It's amazing to hear how much you're loving your new Galaxy Watch Ultra. You're absolutely correct about the advancements that have been made to your Watch Ultra since having your Galaxy Watch4 Classic. We realize that transitioning to new devices can come with somewhat of a learning curve. We offer a wealth of resources to make the transition as seamless as possible. We currently offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. I have linked a few of these resources below for your review, for your convenience. If you would like to share any other feedback with us or if you would like further assistance, please feel free to contact Samsung Support. Thanks for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
You Tube
https://www.youtube.com/c/Samsung/playlists
Product Manual
https://www.samsung.com/us/support/downloads/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Posted by: ACastle
from Florida
Expertise:Intermediate
Verified Purchase:Yes
I love my Galaxy Ultra watch. Whenever people see me with this watch they comment on the quality of the watch face and the clarity of the screen. The battery life is outstanding and functions flawlessly. I use this watch daily and have had multiple Samsung watches in the past. The Galaxy Ultra is outstanding across the board. I pair this watch with my new S25 Ultra as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Cisom
Expertise:Expert
Verified Purchase:Yes
Love the watch.. longer battery life and bigger display which makes it easy on the eyes...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Fortworth
Expertise:Beginner
Verified Purchase:Yes
Overall, the Samsung Watch Ultra is worth every penny. It’s packed with cutting-edge technology, looks fantastic, and performs flawlessly. If you’re looking for a top-tier smartwatch, this is it! Highly recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Another dude on Visible
from Baltimore,Md
Expertise:Expert
Verified Purchase:Yes
Absolutely love the watch more than I thought I would so much so I end up buying one for my son and four or five of my friends end up getting one also.
Great product love my Samsungs ever since the original Galaxy
Great product love my Samsungs ever since the original Galaxy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US