Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Sunny S
from Miami FL
Expertise:Expert
Verified Purchase:Yes
Great desigb, rugged and refined. I appreciate the product improvements compared to previous versions
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
the BEST
on February 24, 2025
Posted by: Trevor BM
this is my third watch and by far the best hands down
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung has finally delivered best watch so far
on February 24, 2025
Posted by: Warlos19
[This review was collected as part of a promotion.] An Improvement Over Previous Samsung Watches Great watch with a stylish appearance and excellent performance. I use it on a daily basis for both work and exercise, and it works wonderfully. The touch screen is snappy, and the watch includes a variety of features. Additionally, the battery life is excellent when compared.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Smart Watch Yet!
on February 24, 2025
Posted by: GreatWatch1
[This review was collected as part of a promotion.] Fast, smooth, comfortable, easy to read and rugged!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Ultra watch
on February 24, 2025
Posted by: Pappie
[This review was collected as part of a promotion.] So far only cool feature I've seen is the video playing capabilities of samsung browser. Outside of this, this watch does nothing else that's cool.
Value
3
Response from Samsung USBy R&R Team, February 25, 2025
Hi Pappie,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra is a perfect option if you prioritize extreme durability, advanced outdoor tracking features like GPS, barometer, and compass, a longer battery life, and are looking for a watch specifically designed for intense activities or outdoor adventures. We understand that transitioning to new devices can come with a learning curve. We offer a plethora of resources to make the transition as seamless as possible. We currently offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. If you would like to share any other feedback with us or if you would like any further assistance after checking out the resources shared, please feel free to contact Samsung Support. Thank you for being a cherished Samsung customer.
-- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
You Tube
https://www.youtube.com/c/Samsung/playlists
Device Manual
https://www.samsung.com/us/support/downloads/
"Introducing the Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003243/
"Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003272/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra is a perfect option if you prioritize extreme durability, advanced outdoor tracking features like GPS, barometer, and compass, a longer battery life, and are looking for a watch specifically designed for intense activities or outdoor adventures. We understand that transitioning to new devices can come with a learning curve. We offer a plethora of resources to make the transition as seamless as possible. We currently offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. If you would like to share any other feedback with us or if you would like any further assistance after checking out the resources shared, please feel free to contact Samsung Support. Thank you for being a cherished Samsung customer.
-- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
You Tube
https://www.youtube.com/c/Samsung/playlists
Device Manual
https://www.samsung.com/us/support/downloads/
"Introducing the Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003243/
"Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003272/
Written by a customer while visiting Samsung US
Posted by: Steve
Verified Purchase:Yes
Best model yet! Talk as good as your phone. Features are unbelievable!
Written by a customer while visiting Samsung US
Customer Rating
1
Constant issues during setup, terrible battery lif
on February 24, 2025
Posted by: Komsan
from Jacksonville, FL
Expertise:Intermediate
Verified Purchase:Yes
Constant issues during setup, battery doesn't last a day on full charge with minimal usage. While using power saver mode. Pointless item ita dead 95% of the time I wear it since the battery doesn't even last a day on standby
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, February 25, 2025
Hello Komsan,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. For your convenience, I have included a few resources that you may find beneficial in resolving what you may be experiencing with your device. Please feel free to review them and reach out to Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung smart watch will not connect to a phone"
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
"Introducing the Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003243/
"Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003272/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. For your convenience, I have included a few resources that you may find beneficial in resolving what you may be experiencing with your device. Please feel free to review them and reach out to Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung smart watch will not connect to a phone"
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
"Introducing the Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003243/
"Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003272/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
The display
on February 24, 2025
Posted by: Proshop
[This review was collected as part of a promotion.] It runs with no glitches just flawless interface and I did not like the square design but it looks stunning
Value
5
Written by a customer while visiting Samsung US