Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Larry h
from Nh
Verified Purchase:Yes
This is my 3rd galaxy watch they have held up well and have had no problems or complaints
I would recommend this to a friend!
Features
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mr J
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
This is my first smart watch. I tried the galaxy 5 that was good but the Ultra is in its own league. Faster bettee design amazing screen quality. What makes it even better I got it for 1/3 the price with the promo. Way better deal than my service provider.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery life, terrible support
on February 27, 2025
Posted by: Some_Guy
from AZ
Expertise:Expert
Battery drained in hours. Samsung support was not just lackluster but was so actively bad that I am reconsidering if I should ever buy from them again.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 27, 2025
Howdy Some_Guy,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn about how you can increase your watch battery life. Let us know if you would like any further assistance after reviewing the resources provided by contacting Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn about how you can increase your watch battery life. Let us know if you would like any further assistance after reviewing the resources provided by contacting Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
First time switching back to samsung sense iphone7
on February 27, 2025
Posted by: Blubrandon
[This review was collected as part of a promotion.] The s25 ultra really exceeded my expectations. Weather, you're using it for work school. It's a great phone, especially if you're a busy person. Love this phone to multitask. Fast, reliable.
Cameras or insane love it so much.! Thank you samsung.
Sincerely brandon
Cameras or insane love it so much.! Thank you samsung.
Sincerely brandon
Value
5
Written by a customer while visiting Samsung US
Posted by: Daniel A
from California
Expertise:Intermediate
Verified Purchase:Yes
Watch itself is very well built and looks great. As with all of them though the sleep tracking is pretty much worthless. Sometimes it works but most of the time it doesn't. My wife ended up getting the ring since the watch was so hit and miss. Battery is decent but expected longer based in size. I like the way the bands attach now vs older versions.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, February 27, 2025
Hello there Daniel,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There may be several reasons why your Galaxy Watch Ultra is not tracking your sleep properly. It could be due to a loose fit on your wrist, incorrect settings in the Samsung Health app, low battery on the watch, power saving mode activated, or perhaps something with software. Please check that your watch is worn snugly, ensure sleep tracking is enabled in the app settings, and try restarting your watch. Feel free to review, "Use Samsung Health sleep monitoring on your Galaxy Watch" and "Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra" to help resolve what you have described to be experiencing with your device. If you have any questions for us afterward, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manual
https://www.samsung.com/us/support/downloads/
"Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003276/
"Use Samsung Health sleep monitoring on your Galaxy Watch"
https://www.samsung.com/us/support/answer/ANS10003657/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There may be several reasons why your Galaxy Watch Ultra is not tracking your sleep properly. It could be due to a loose fit on your wrist, incorrect settings in the Samsung Health app, low battery on the watch, power saving mode activated, or perhaps something with software. Please check that your watch is worn snugly, ensure sleep tracking is enabled in the app settings, and try restarting your watch. Feel free to review, "Use Samsung Health sleep monitoring on your Galaxy Watch" and "Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra" to help resolve what you have described to be experiencing with your device. If you have any questions for us afterward, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manual
https://www.samsung.com/us/support/downloads/
"Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003276/
"Use Samsung Health sleep monitoring on your Galaxy Watch"
https://www.samsung.com/us/support/answer/ANS10003657/
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on February 27, 2025
Posted by: Greay1
[This review was collected as part of a promotion.] This device is great for my everyday activities. I love the sleekness of the design. It is both used for my business life and active life.
Value
5
Written by a customer while visiting Samsung US
Posted by: Postman
Verified Purchase:Yes
Nice watch. The watch band and clasp are terrible everything else is great. They need to change it before purchase
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Love the look the feel
on February 27, 2025
Posted by: Mpolo
Great watch amazing features love samsung galaxy watch.
Written by a customer while visiting Samsung US